Journeys - Customer Service Team Lead

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  "last_changed_at": "2026-06-06T10:12:19.133Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "JYCALL-Journeys Call Cntr, Nashville, TN, United States",
    "city": "Nashville",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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    "location": {
      "raw": "JYCALL-Journeys Call Cntr, Nashville, TN, United States",
      "city": "Nashville",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
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  "Id": "2a444f09-1597-4490-9fb1-423713a1635d",
  "Title": "Journeys - Customer Service Team Lead",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "2cc85e18-f79d-5446-ab00-cf57d416000e",
      "Address": {
        "City": "Nashville",
        "Line1": "535 Marriott Drive",
        "Line2": null,
        "State": {
          "Code": "TN",
          "Name": "Tennessee"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "37214"
      },
      "Coordinates": {
        "Latitude": 36.151642120589756,
        "Longitude": -86.6897583277642
      },
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      "SourceOfTruth": 1,
      "DisplayAddress": true,
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      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "JYCALL-Journeys Call Cntr"
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  ],
  "MatchScore": 1,
  "PostedDate": "2026-06-05T19:41:27.751Z",
  "JobCategoryName": "Customer Service",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "As the Customer Service Team Lead, you will manage team performance to achieve and exceed the established service levels and performance metrics while simultaneously creating a positive and engaging experience for customers and team members. This position coaches, mentors, and develops a team of customer service oriented and quality-focused individuals to support and promote the Journeys brand. You will also work closely with your manager to establish a feedback-rich environment for individual team members’ development and growth.",
  "MatchedLocations": [],
  "RequisitionNumber": "ADVOC002603"
}