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Home › Companies › 56ee0982 A8e0 40e4 9388 4b99fc3e758e 19000101 000001 › Service Center / Call Center Representative

Service Center / Call Center Representative

56ee0982 A8e0 40e4 9388 4b99fc3e758e 19000101 000001 · Ayer, Ayer, MA, US, Ayer, MA · Remote · Active · $18–$24 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company56ee0982 A8e0 40e4 9388 4b99fc3e758e 19000101 000001
TitleService Center / Call Center Representative
Normalized title-
Department / team-
LocationAyer, MA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$18–$24 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 56ee0982 A8e0 40e4 9388 4b99fc3e758e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Ayer.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company56ee0982 A8e0 40e4 9388 4b99fc3e758e 19000101 000001
Source6cac1e09-2824-4693-8b15-7d157f89dcf9
ATS providerADP Workforce Now Recruiting

Description

DESCRIPTIVE SUMMARY Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members within the assigned digital contact channels (e.g., phone, email, video, live chat, etc.). As a key member of the Service Center team, the Service Center Representative will efficiently and accurately process member transactions such as account inquiries, payments, account maintenance, and activation of digital banking services, in line with IC’s member service standards. ESSENTIAL JOB FUNCTIONS Providing efficient, accurate and courteous member service through IC’s digital contact channels. This includes new account opening, loan origination and assisting members with support and maintenance on existing account relationships, with a focus on delivering exceptional member service. Meet or exceed individual and team qualitative and quantitative goals surrounding queue management, member satisfaction, chat engagement, bot containment, etc. Maintains updated knowledge regarding the credit union’s products/services and proactively recommends appropriate solutions based on member needs. Supports strategic focus of growing IC’s membership base and deepening existing member relationships. Demonstrates and engages members with IC’s digital banking tools; such as, online and mobile banking, digital wallet enrollments and other ancillary digital solutions (e.g., bill pay, e-statements, card controls, P2P tools, etc.). Promote usage and adoption of self-service channels; highlighting convenience and benefits of omni-channel member experience. Performs all duties in accordance with prescribed regulatory compliance guidelines and credit union policies and procedures. Uses established protocols and controls to ensure security and privacy is maintained at all times. Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC's Mission, Vision and Core Values, with a focus on team member engagement and member experience. Represents the credit union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies. NON-ESSENTIAL JOB FUNCTIONS Originates applications for consumer loans, home equity loans/lines and residential mortgages. Interviews applicants and completes/closes loan applications in accordance with regulatory guidelines and credit union procedures. Maintains registered NMLS number. Obtain Notary Public Guarantee credentials. Participate in cross-functional teams across the organization to test and implement new technologies. Identify and suggest opportunities to enhance IC culture, with a focus on enhancing efficiencies and delivering a positive member-first experience. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. JOB COMPETENCIES Time Management - The ability to work independently with minimal supervision and effective use of time. The level of control/oversight of all assigned projects and responsibilities. Job Knowledge - The level of knowledge, skills, and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education. Teamwork - The ability to promote positive work relationships with area staff, team members, and supervisors. The degree of problem solving, communication, listening, cooperation, and productivity demonstrated while working with others to successfully meet goals. Communication – The ability to effectively converse and listen to others concerning company matters, keeping all parties up to date including coworkers, members and dealers. The use of proper written and grammatical skills. Service - The degree to which member service is demonstrated in the day-to-day business environment. The level of support for co-workers as well as outside members, clients, etc. EDUCATION/EXPERIENCE REQUIREMENTS (Education, Work Experience, Industry Knowledge) High School Education or equivalent and a minimum of one (1) to three (3) years’ experience in a contact center, sales, or service-based role. Excellent written and verbal skills. Basic computer and technology skills. Ability to effectively interact with and support the financial needs of members and prospective members, with a focus on delivering an exceptional member-first experience. WORK ENVIRONMENT This is a hybrid position that offers both in-office and remote capabilities. This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, fax, email, etc. PHYSICAL DEMANDS Physical requirements include, but are not limited to, general office environment, ability to move floor-to-floor, ability to travel from branch to branch, and ability to work unusual hours as needed including early mornings, evenings and weekends. Work in both traditional and open concept environments. REQUIRED COMPLIANCE TRAINING Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA. Hours: Monday-Thursday: 8:00am-5:00pm Friday: (Alternating) 8:00am-5:00pm/9:00am-6:00pm Saturdays: (Alternating) 9:00am-12:00pm

Full job record

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Board ID6cac1e09-2824-4693-8b15-7d157f89dcf9
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Provider Job Key566984
TitleService Center / Call Center Representative
Normalized Title—
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Activeyes
Location TextAyer, Ayer, MA, US, Ayer, MA
Department—
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Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionMA
CityAyer
Salary Raw18.00 To 24.00 (USD) Annually
Salary Min18
Salary Max24
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First Seen At2026-06-04 09:11:15Z
Last Seen At2026-06-06 13:06:14Z
Last Checked At2026-06-06 13:06:14Z
Last Changed At2026-06-06 13:06:14Z
Inactive At—
Source Posted At2026-06-03 15:18:00Z
Source Updated At—
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    "requisitionDescription": "<div><p><strong><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>DESCRIPTIVE SUMMARY</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members within the assigned digital contact channels (e.g., phone, email, video, live chat, etc.).</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>As a key member of the Service Center team, the Service Center Representative will efficiently and accurately process member transactions such as account inquiries, payments, account maintenance, and activation of digital banking services, in line with IC&rsquo;s member service standards.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>ESSENTIAL JOB FUNCTIONS</span></p><ol style=\"list-style-type: circle;margin-left:-0.25in;\"><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Providing efficient, accurate and courteous member service through IC&rsquo;s digital contact channels. This includes new account opening, loan origination and assisting members with support and maintenance on existing account relationships, with a focus on delivering exceptional member service.</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Meet or exceed individual and team qualitative and quantitative goals surrounding queue management, member satisfaction, chat engagement, bot containment, etc.&nbsp;</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Maintains updated knowledge regarding the credit union&rsquo;s products/services and proactively recommends appropriate solutions based on member needs. Supports strategic focus of growing IC&rsquo;s membership base and deepening existing member relationships.</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Demonstrates and engages members with IC&rsquo;s digital banking tools; such as, online and mobile banking, digital wallet enrollments and other ancillary digital solutions (e.g., bill pay, e-statements, card controls, P2P tools, etc.). Promote usage and adoption of self-service channels; highlighting convenience and benefits of omni-channel member experience.</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Performs all duties in accordance with prescribed regulatory compliance guidelines and credit union policies and procedures. &nbsp;Uses established protocols and controls to ensure security and privacy is maintained at all times.&nbsp;</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC&#39;s Mission, Vision and Core Values, with a focus on team member engagement and member experience. Represents the credit union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>NON-ESSENTIAL JOB FUNCTIONS</span></p><ol style=\"list-style-type: circle;margin-left:-0.25in;\"><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Originates applications for consumer loans, home equity loans/lines and residential mortgages. Interviews applicants and completes/closes loan applications in accordance with regulatory guidelines and credit union procedures. Maintains registered NMLS number.</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;font-weight:normal;'>Obtain Notary Public Guarantee credentials.</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;font-weight:normal;'>Participate in cross-functional teams across the organization to test and implement new technologies.</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;font-weight:normal;'>Identify and suggest opportunities to enhance IC culture, with a focus on enhancing efficiencies and delivering a positive member-first experience.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>OTHER DUTIES</span></p><p style='margin:0in;font-size:19px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. &nbsp;Duties, responsibilities and activities may change at any time with or without notice.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>JOB COMPETENCIES</span></p><ol style=\"list-style-type: circle;margin-left:-0.25in;\"><li><strong><span style=\"color:#3A3A3A;font-size:15px;\">Time Management</span></strong><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>&nbsp;- The ability to work independently with minimal supervision and effective use of time. &nbsp;The level of control/oversight of all assigned projects and responsibilities.</span></li><li><strong><span style=\"color:#3A3A3A;font-size:15px;\">Job</span></strong><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>&nbsp;<strong>Knowledge</strong> - The level of knowledge, skills, and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.</span></li><li><strong><span style=\"color:#3A3A3A;font-size:15px;\">Teamwork</span></strong><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>&nbsp;- The ability to promote positive work relationships with area staff, team members, and supervisors. &nbsp; The degree of problem solving, communication, listening, cooperation, and productivity demonstrated while working with others to successfully meet goals.</span></li><li><strong><span style=\"color:#3A3A3A;font-size:15px;\">Communication&nbsp;</span></strong><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>&ndash;&nbsp;</span><span style='font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;line-height:107%;color:#3A3A3A;'>The ability to effectively converse and listen to others concerning company matters, keeping all parties up to date including coworkers, members and dealers. &nbsp;The use of proper written and grammatical skills.</span></li><li><strong><span style=\"color:#3A3A3A;font-size:15px;\">Service&nbsp;</span></strong><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>- The degree to which member service is demonstrated in the day-to-day business environment. &nbsp;The level of support for co-workers as well as outside members, clients, etc.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>EDUCATION/EXPERIENCE REQUIREMENTS&nbsp;</span><em><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>(Education, Work Experience, Industry Knowledge)&nbsp;</span></em></p><ol style=\"list-style-type: circle;margin-left:-0.25in;\"><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>High School Education or equivalent and a minimum of one (1) to three (3) years&rsquo; experience in a contact center, sales, or service-based role.&nbsp;</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Excellent written and verbal skills. Basic computer and technology skills.&nbsp;</span></li><li><span style='line-height:107%;font-family:\"Avenir Next LT Pro\",sans-serif;font-family:\"Avenir Next LT Pro\",sans-serif;font-size:11.0pt;color:#3A3A3A;'>Ability to effectively interact with and support the financial needs of members and prospective members, with a focus on delivering an exceptional member-first experience.</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>WORK ENVIRONMENT</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>This is a hybrid position that offers both in-office and remote capabilities. This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, fax, email, etc.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>PHYSICAL DEMANDS</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;'>Physical requirements include, but are not limited to, general office environment, ability to move floor-to-floor, ability to travel from branch to branch, and ability to work unusual hours as needed including early mornings, evenings and weekends. Work in both traditional and open concept environments.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#1E5699;'>REQUIRED COMPLIANCE TRAINING</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"Trebuchet MS\",sans-serif;font-weight:bold;'><span style='font-size:15px;font-family:\"Avenir Next LT Pro\",sans-serif;color:#3A3A3A;font-weight:normal;'>Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA.</span></p></div>\n<br/>Hours:<br/><br/>Monday-Thursday: 8:00am-5:00pm<br/>Friday: (Alternating) 8:00am-5:00pm/9:00am-6:00pm<br/>Saturdays: (Alternating) 9:00am-12:00pm ",
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