Collections Specialist

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    "city": "Metairie",
    "region": "LA",
    "country": "United States",
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  "detail": {
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    "heading": "Collections Specialist",
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    "description_html": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.  </span><br><br><span style=\"line-height:115%;\">Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.</span><br><br><span style=\"line-height:115%;\"><b>Job Responsibilities: </b> </span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Contact consumers via phone, email, and mail regarding past-due accounts</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Negotiate payment plans in accordance with company policies</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Document all communications and account updates accurately</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Adhere to federal and state collection laws, including FDCPA</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Meet performance goals and maintain high customer service standards</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\"><b>Job Requirements:  </b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Previous collections or customer service experience preferred</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Strong communication and negotiation skills</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Ability to remain professional and empathetic during challenging conversations</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Basic computer proficiency and ability to learn new systems</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Bilingual skills are a plus, but not mandatory/required</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\"><b>Compensation and Benefits:  </b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">$17 per hour PLUS commission and bonuses </span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Benefit package with health, dental, vision, life, and disability coverage options</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">401(k) retirement plan option with company matching</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Generous paid time off policy - start with 18 days per year</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">We look forward to you joining our team!!</span></span></span><br> </p><p>ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.</p>",
    "description_text": "ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.\n Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.\n Job Responsibilities:\n Contact consumers via phone, email, and mail regarding past-due accounts\n Negotiate payment plans in accordance with company policies\n Document all communications and account updates accurately\n Adhere to federal and state collection laws, including FDCPA\n Meet performance goals and maintain high customer service standards\n Job Requirements:\n Previous collections or customer service experience preferred\n Strong communication and negotiation skills\n Ability to remain professional and empathetic during challenging conversations\n Basic computer proficiency and ability to learn new systems\n Bilingual skills are a plus, but not mandatory/required\n Compensation and Benefits:\n $17 per hour PLUS commission and bonuses\n Benefit package with health, dental, vision, life, and disability coverage options\n 401(k) retirement plan option with company matching\n Generous paid time off policy - start with 18 days per year\n Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice\n We look forward to you joining our team!!\n ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.",
    "jsonld_jobposting": {
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      "datePosted": "2026-05-08",
      "description": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.  </span><br><br><span style=\"line-height:115%;\">Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.</span><br><br><span style=\"line-height:115%;\"><b>Job Responsibilities: </b> </span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Contact consumers via phone, email, and mail regarding past-due accounts</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Negotiate payment plans in accordance with company policies</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Document all communications and account updates accurately</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Adhere to federal and state collection laws, including FDCPA</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Meet performance goals and maintain high customer service standards</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\"><b>Job Requirements:  </b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Previous collections or customer service experience preferred</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Strong communication and negotiation skills</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Ability to remain professional and empathetic during challenging conversations</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Basic computer proficiency and ability to learn new systems</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Bilingual skills are a plus, but not mandatory/required</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\"><b>Compensation and Benefits:  </b></span></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">$17 per hour PLUS commission and bonuses </span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Benefit package with health, dental, vision, life, and disability coverage options</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">401(k) retirement plan option with company matching</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Generous paid time off policy - start with 18 days per year</span></span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice</span></span></span></li></ul><p><span style=\"font-size:12px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><span style=\"line-height:115%;\">We look forward to you joining our team!!</span></span></span><br> </p><p>ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.</p>",
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