Patient Account Representative

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  "location": {
    "raw": "Camp Hill, PA, US",
    "city": "Camp Hill",
    "region": "PA",
    "country": "United States",
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  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
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    "url": "https://jobs-selectmedicalcorp.icims.com/jobs/366886/366886/job",
    "@type": "JobPosting",
    "title": "Patient Account Representative",
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    "datePosted": "2026-04-28T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Patient Account Representative </strong></p>\n<p><strong>(on-site)</strong></p>\n<p> </p>\n<p><strong>Starting at $17.50 per hour </strong></p>\n<p> </p>\n<p> </p>\n<p></p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p><strong>Why work for Select?</strong></p>\n<ul>\n <li>We are committed to your growth and success!</li>\n <li>Career Advancement opportunities </li>\n <li>Competitive pay, benefits and PTO</li>\n <li>Monday–Friday</li>\n <li><strong>Bonus eligibility</strong></li>\n <li>Eligible for referral bonuses</li>\n <li>Thorough orientation program</li>\n</ul>\n<p> </p>\n<p><strong>What you’ll do:</strong></p>\n<ul>\n <li>Investigate and follow up on overdue accounts; document and resolve issues.</li>\n <li>Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.</li>\n <li>Identify and resolve collection challenges; escalate payor concerns when needed.</li>\n <li>Counsel patients on financial options, set payment plans, and process adjustments.</li>\n</ul>\n<h2>Responsibilities</h2>\n<p></p> \n<ul>\n <li><strong>Manage assigned accounts receivable portfolio</strong>, focusing on balances 21–45+ days past due to ensure timely claim processing and payment resolution</li>\n <li><strong>Investigate and resolve outstanding balances</strong>, identifying reasons for non-payment and initiating appropriate follow-up actions</li>\n <li><strong>Conduct daily outbound calls</strong> to insurance companies, patients, and attorneys to obtain claim status, resolve issues, and reduce outstanding receivables and DSO</li>\n <li><strong>Follow up on escalated cases from the CSR team</strong>, completing in-depth research, resolving complex issues, and providing callbacks to patients as needed</li>\n <li><strong>Document all account activity</strong> (verbal and written communication) and maintain accurate, up-to-date records</li>\n <li><strong>Research accounts and insurance details</strong>, gathering information, asking clarifying questions, and ensuring claims are routed to the correct payor</li>\n <li><strong>Respond to inbound inquiries</strong> from internal teams in accordance with departmental guidelines</li>\n <li><strong>Identify trends or issues impacting collections</strong> and escalate payor concerns to management in a timely manner</li>\n <li><strong>Counsel patients on financial options</strong>, establish payment plans, and initiate dunning processes as appropriate</li>\n <li><strong>Process account adjustments</strong>, including write-offs and refunds, when applicable</li>\n <li><strong>Recommend accounts for outside collections</strong> in alignment with company guidelines</li>\n <li><strong>Maintain and update accurate payor and account information</strong> in internal systems</li>\n <li><strong>Meet or exceed productivity and cash collection goals</strong> set by management</li>\n <li><strong>Manage correspondence and workload efficiently</strong>, ensuring timely follow-up on all accounts</li>\n <li><strong>Perform additional duties or special projects</strong> as assigned</li>\n <li><strong>Expect consistent phone-based work</strong>, with regular outbound calling and account follow-up required throughout the day</li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p><strong>POSITION REQUIREMENTS</strong></p>\n<ul>\n <li>High School Diploma or GED</li>\n <li>One year of customer service experience – Retail/Hospitality/Banking/Healthcare</li>\n</ul>\n<p> </p>\n<p><strong>PREFERRED QUALIFCATIONS</strong></p>\n<ul>\n <li>One year of experience in an office setting, medical environment preferred</li>\n <li>Computer skills, including Microsoft Office products, and familiarity with internet research</li>\n <li>Strong organization skills and the proven experience in the ability to problem solve. </li>\n <li>Adaptable, detail orientation and strong organization skills are preferred.</li>\n <li>Excellent verbal and written communication skills</li>\n <li>Strong interest to develop career path</li>\n</ul>\n<p> </p>\n<p><strong>Working Conditions:</strong></p>\n<ul>\n <li>Office Environment</li>\n</ul>\n<h2>Additional Data</h2>\n<p>Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.</p>\n<ul>\n <li>An extensive and thorough paid orientation program.</li>\n <li>Hybrid Remote Work Structure</li>\n <li>Paid Time Off (PTO) and Extended Illness Days (EID).</li>\n <li>Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.</li>\n <li>A 401(k) retirement plan with company match.</li>\n <li>No Required Weekends</li>\n</ul>\n<p>Equal Opportunity Employer/including Disabled/Veterans</p>\n<p> </p>",
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    "jobLocation": [
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        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "17011",
          "addressRegion": "PA",
          "streetAddress": "Select Medical Grandview (8930)",
          "addressCountry": "US",
          "addressLocality": "Camp Hill",
          "postOfficeBoxNumber": "UNAVAILABLE"
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    "validThrough": "2027-04-28T04:00:00.000Z",
    "employmentType": "OTHER",
    "salaryCurrency": "USD",
    "hiringOrganization": {
      "name": "Select Medical",
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    "occupationalCategory": "Corporate - Central Billing Office",
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