Property Software Implementation Consultant

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    "city": "Adelaide",
    "region": "South Australia",
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    "jobOpeningName": "Property Software Implementation Consultant ",
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    "datePosted": "2026-04-08",
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      "city": "Adelaide",
      "state": "South Australia",
      "country": "Australia",
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    "description": "<p><span style=\"font-weight: bold\">Overview</span></p>\n<p>We’re looking for a passionate and driven Training &amp; Onboarding Manager to join Rex Cirrus8 and play a key role in setting our clients up for success from day one.</p>\n<p>This role is all about delivering exceptional onboarding experiences, building strong client relationships, and creating engaging, high-impact training that drives long-term retention and product adoption.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>As our Training &amp; Onboarding Manager, you’ll lead the end-to-end onboarding journey for new clients, ensuring they feel confident and supported as they transition onto Rex Cirrus8.</p>\n<p>You’ll combine training delivery, client relationship management, and project coordination to ensure every client has a smooth and successful go live experience. You’ll also play a key role in continuously improving our training programs and resources.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Client Onboarding &amp; Training</span></p>\n<ul>\n<li>Own the onboarding experience for new clients from kick off through to go live</li>\n<li>Develop and manage structured training plans tailored to client needs</li>\n<li>Deliver engaging training sessions both online and in person</li>\n<li>Provide ongoing training and support to ensure strong product adoption</li>\n</ul>\n<p><span style=\"font-weight: bold\">Client Experience &amp; Relationship Management</span></p>\n<ul>\n<li>Act as the key point of contact during onboarding</li>\n<li>Build strong, trusted relationships with clients early in their journey</li>\n<li>Identify and address training gaps to support successful outcomes</li>\n<li>Support clients post go live and guide them to self service resources</li>\n</ul>\n<p><span style=\"font-weight: bold\">Training Design &amp; Continuous Improvement</span></p>\n<ul>\n<li>Design and deliver training for new features and product updates</li>\n<li>Develop and maintain training materials, including e-learning modules</li>\n<li>Maintain and improve the online knowledge base</li>\n<li>Continuously evolve training programs using best practice learning principles</li>\n</ul>\n<p><span style=\"font-weight: bold\">Project Coordination &amp; Implementation</span></p>\n<ul>\n<li>Project manage onboarding timelines and key milestones</li>\n<li>Coordinate client kick offs and data review sessions</li>\n<li>Work closely with the Implementation team to ensure smooth delivery</li>\n<li>Improve onboarding workflows and communication processes</li>\n</ul>\n<p><span style=\"font-weight: bold\">Compliance &amp; Security</span></p>\n<ul>\n<li>Complete required information security training</li>\n<li>Adhere to ISMS policies and procedures</li>\n<li>Report any security risks, incidents or concerns</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Experience &amp; Skills</span></p>\n<ul>\n<li>Proven experience in a Training, Onboarding or Customer Success role</li>\n<li>Strong leadership and stakeholder management skills</li>\n<li>Excellent communication and interpersonal skills</li>\n<li>Passion for delivering outstanding client experiences</li>\n<li>Strong problem solving ability and confidence navigating complex situations</li>\n<li>Ability to manage multiple priorities and deadlines effectively</li>\n<li>A proactive, adaptable mindset with a can do attitude</li>\n<li>Comfortable working with change and continuous improvement</li>\n<li>Experience in SaaS or PropTech is highly regarded</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why Join Rex Cirrus8</span></p>\n<ul>\n<li>Be part of a fast growing proptech business shaping the industry</li>\n<li>Work in a collaborative, supportive team environment</li>\n<li>Hybrid work structure with flexibility built in</li>\n<li>Opportunity to make a real impact on client experience and product adoption</li>\n</ul>",
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    "minimumExperience": "Mid-level",
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