MSP - Support Engineer, Brooklyn NY

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    "location": {
      "city": "Brooklyn",
      "state": "New York",
      "postalCode": "11205",
      "addressCountry": "United States"
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    "datePosted": "2026-05-28",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">PLEASE NOTE:</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">The position hours are <span style=\"font-weight: bold\">9 am - 6 pm Eastern Standard Time</span> (New York City time zone)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Our clients love us and our satisfaction surveys show it at a consistent 97%</span></li>\n<li><span style=\"font-size: 10pt\">We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support</span></li>\n<li><span style=\"font-size: 10pt\">No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!</span></li>\n<li><span style=\"font-size: 10pt\">We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We are expanding our operations and seeking to grow our team. We have an opening for a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Support</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Windows 10 and Window 11 devices</span><br></li>\n<li><span style=\"font-size: 10pt\">Troubleshoot various printers and scanners from MFP Laser to Inkjet</span></li>\n<li><span style=\"font-size: 10pt\">Business class software for small and medium-sized businesses</span><br></li>\n<li><span style=\"font-size: 10pt\">365 account management</span></li>\n<li><span style=\"font-size: 10pt\">On-Prem and Azure AD account management. </span></li>\n<li><span style=\"font-size: 10pt\">VOIP Phone systems</span></li>\n<li><span style=\"font-size: 10pt\">eFax troubleshooting</span></li>\n<li><span style=\"font-size: 10pt\">Network devices (Switches and Access Points)</span></li>\n<li><span style=\"font-size: 10pt\">On-Prem applications and services</span></li>\n<li><span style=\"font-size: 10pt\">File server permissions and architecture </span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 10pt\">Client interactions</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Coordinate with the client daily to ensure expectation is managed</span></li>\n<li><span style=\"font-size: 10pt\">Positive client engagement</span></li>\n<li><span style=\"font-size: 10pt\">Maintain positive return on the CSAT survey</span></li>\n<li><span style=\"font-size: 10pt\">Coordination between client and vendor for incident resolution</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 10pt\">Documentation</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Able to comprehend and follow SOP</span></li>\n<li><span style=\"font-size: 10pt\">Update SOP and team when processes change</span></li>\n<li><span style=\"font-size: 10pt\">Create new supporting documents for discoveries as they occur</span></li>\n<li><span style=\"font-size: 10pt\">Support documentation for downstream success</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">What does a day look like: A Support Engineer will start of the day with:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Review scheduled tickets, confirm tickets are scheduled according to; Client requested schedules, Priority, then total age of ticket.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Throughout the day a Support Engineer will be responsible for:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Adhering to scheduled tickets. </span></li>\n<li><span style=\"font-size: 10pt\">Responding to customers on tickets assigned to them.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">At the end of the day a Support Engineer will:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Review their schedule.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure all tickets assigned to them have been responded to.</span></li>\n<li><span style=\"font-size: 10pt\">Reply or call back on any newly assigned or customer-responded tickets.</span></li>\n<li><span style=\"font-size: 10pt\">Check for tickets in \"Remediation\" status that they are the Owner of to complete all QA follow-up requests.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Required Skills:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A tech who delivers top-level customer support and enjoys helping people</span></li>\n<li><span style=\"font-size: 10pt\">A Proven executor – You know how to make things happen</span></li>\n<li><span style=\"font-size: 10pt\">No Ego - we are not looking for techs sitting on pedestals. We are looking for someone who is willing to help others move forward and drive our team's goals.</span></li>\n<li><span style=\"font-size: 10pt\">Heavy internal documentation track record with the outcome of helping your teammates gain more knowledge</span></li>\n<li><span style=\"font-size: 10pt\">Strong experience in troubleshooting, configuring, and managing Microsoft technologies, primarily focused on Windows Servers, Group Policies, and Active Directory structure.</span></li>\n<li><span style=\"font-size: 10pt\">Experience in troubleshooting, configuring, and managing DNS &amp; DHCP in Microsoft Active Directory networks.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge and experience with advanced networking principles</span></li>\n<li><span style=\"font-size: 10pt\">Experience in troubleshooting, configuring, and managing Windows file shares and permission ACLs.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated experience in networking and its concepts; ability to troubleshoot network issues and troubleshoot network devices such as Firewalls, Switches, and Wi-Fi.</span></li>\n<li><span style=\"font-size: 10pt\">Hands-On experience with virtualization technologies such as Hyper-V.</span></li>\n<li><span style=\"font-size: 10pt\">O365 experience</span><br></li>\n<li><span style=\"font-size: 10pt\">Remote Access Solutions</span></li>\n<li><span style=\"font-size: 10pt\">Remote Desktop / RemoteApps</span></li>\n</ul>\n<p><br></p>",
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