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Front Desk Agent

63a7d359 E6ec 4ef4 A23f D599d93d92f3 19000101 000001 · Kansas, MO, US, Kansas, MO · Active · $16–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company63a7d359 E6ec 4ef4 A23f D599d93d92f3 19000101 000001
TitleFront Desk Agent
Normalized title-
Department / team-
LocationKansas, MO, United States
Work model-
Employment typeFull Time
Salary$16–$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kansas.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company63a7d359 E6ec 4ef4 A23f D599d93d92f3 19000101 000001
Source6da67ef4-dfca-4697-ae04-ff4b59e43f77
ATS providerADP Workforce Now Recruiting

Description

Front Desk Agent "Join the Residence Inn Independence Hotel Family and Build a Legacy of Hospitality!" Job Details Work Location: Residence Inn Independence. 3700 Arrowhead Ave, Independence, MO 64057. Job Type: Full-time Pay: $16- $16.50 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company’s professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU’LL LOVE WORKING WITH US: Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Residence Inn Independence Hotel: Residence Inn Independence is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

Full job record

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Org IDe6168cf3-ca4e-470d-995b-ed462a41456f
Source ID6da67ef4-dfca-4697-ae04-ff4b59e43f77
Board ID6da67ef4-dfca-4697-ae04-ff4b59e43f77
Provideradp_workforcenow
Provider Job Key541812
TitleFront Desk Agent
Normalized Title—
Statusactive
Activeyes
Location TextKansas, MO, US, Kansas, MO
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMO
CityKansas
Salary Raw16 To 16.50 (USD) Hourly
Salary Min16
Salary Max16.5
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=63a7d359-e6ec-4ef4-a23f-d599d93d92f3&ccId=19000101_000001&lang=en_US&type=JS&jobId=541812&jwId=9201121208761_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=63a7d359-e6ec-4ef4-a23f-d599d93d92f3&ccId=19000101_000001&lang=en_US&type=JS&jobId=541812&jwId=9201121208761_1
First Seen At2026-05-31 18:35:23Z
Last Seen At2026-06-06 13:09:50Z
Last Checked At2026-06-06 13:09:50Z
Last Changed At2026-06-06 13:09:50Z
Inactive At—
Source Posted At2026-05-05 23:55:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=63a7d359-e6ec-4ef4-a23f-d599d93d92f3|19000101_000001/date=2026-06-06/2026-06-06T13-09-49-179Z-19326f063fecdeb73a9c26590830ca0601076f1bf78405c42fe3bf4ddd683609.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;' id=\"isPasted\"><strong>Front Desk Agent&nbsp;</strong></p><p style=\"margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';\"><br></p><p style=\"margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';\" id=\"isPasted\"><strong>&quot;Join the Residence Inn Independence Hotel Family and Build a Legacy of Hospitality!&quot;</strong></p><p style=\"margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';\"><br></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><strong>Job Details</strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><strong>Work Location:</strong><span class=\"Apple-converted-space\">&nbsp;</span>Residence Inn Independence. 3700 Arrowhead Ave, Independence, MO 64057.</li><li><strong>Job Type:</strong><span class=\"Apple-converted-space\">&nbsp;</span>Full-time</li><li><strong>Pay:</strong><span class=\"Apple-converted-space\">&nbsp;</span>$16- $16.50 per hour</li><li><strong>Schedule:</strong><span class=\"Apple-converted-space\">&nbsp;</span>8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends</li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><strong>Job Overview</strong></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'>The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.</p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><strong>Key Responsibilities</strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'><strong>Reservation Management:</strong><ul type=\"circle\" style=\"margin-bottom: 0in;\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Receive and process reservations via phone, fax, and mail.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Enter reservations into the computer system and provide additional information.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Verify pricing, discounts, and billing information, and notify customers of room features and availability.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Maintain reservation files and resolve related problems.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'><span style=\"color: rgb(51, 51, 51);\">Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.</span></li></ul></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'><strong>Customer Service:</strong><ul type=\"circle\" style=\"margin-bottom: 0in;\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Check in and out guests efficiently.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Process customer payments and post applicable charges.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Inform customers of credit holds and conduct customer surveys.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Keep customers informed of company policies, procedures, and account statuses.</li></ul></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'><strong>Professional Relations:</strong><ul type=\"circle\" style=\"margin-bottom: 0in;\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Maintain the company&rsquo;s professional reputation by providing superior customer service.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Assist and support area personnel as needed.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Coordinate with the Accounting Department regarding customer credit status.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Keep management informed of area activities and significant problems.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Effective working relations with company personnel.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.&nbsp;</li></ul></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'>Perform any other tasks/duties as assigned by the manager/ supervisor.</li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><strong>Qualifications</strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'><strong>Education/Certification:</strong> High school graduate or equivalent.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'><strong>Experience:</strong> Customer service and data entry experience preferred.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'><strong>Skills/Abilities:</strong><ul type=\"circle\" style=\"margin-bottom: 0in;\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Excellent communication and public relations skills.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Well organized and attentive to detail.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Willingness to assist others.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;text-align: justify;line-height: 200%;'>Strong typing abilities and proficiency with PC, calculator, and office equipment.</li></ul></li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><strong>Benefits</strong></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'>Employee hotel room discount</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'>Holiday pay</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'>Paid training</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:200%;'>Professional development assistance</li></ul><p><br></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">WHY YOU&rsquo;LL LOVE WORKING WITH US:</span></strong></p><ul style=\"list-style-type: disc;margin-left: 47px;\"><li><strong><span style=\"font-family: Aptos, sans-serif;color: black;\">Unleash Your Creativity:</span></strong><span style=\"font-family: Aptos, sans-serif;color: black;\">&nbsp;We&rsquo;re all about innovation and fresh ideas. Let your imagination run wild!</span></li><li><strong><span style=\"font-family: Aptos, sans-serif;color: black;\">Be Authentically You:</span></strong><span style=\"font-family: Aptos, sans-serif;color: black;\">&nbsp;Join a team that values diversity and lets you bring your whole self to work every day.</span></li><li><strong><span style=\"font-family: Aptos, sans-serif;color: black;\">Level Up Your Career:</span></strong><span style=\"font-family: Aptos, sans-serif;color: black;\">&nbsp;Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.</span></li><li><strong><span style=\"font-family: Aptos, sans-serif;color: black;\">Feed Your Curiosity:</span></strong><span style=\"font-family: Aptos, sans-serif;color: black;\">&nbsp;With endless learning and development options, you can always stay one step ahead.</span></li><li><strong><span style=\"font-family: Aptos, sans-serif;color: black;\">Prioritize Your Well-being:</span></strong><span style=\"font-family: Aptos, sans-serif;color: black;\">&nbsp;Start day one with fantastic benefits because your health and happiness matter to us.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in 0in 0in 0.5in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">If you&rsquo;re still with us, there&rsquo;s only one thing left to do:&nbsp;</span><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">&nbsp;</span><strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">Apply now</span></strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">&nbsp;</span><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">and become part of something amazing!</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at Residence Inn Independence Hotel:</span></strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\"><br>Residence Inn Independence is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'>&nbsp;</p><p><br></p></div>\n",
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