Customer Service Assistant II (Up to 25 vacancies, Part-time Recreation) Fall 2026

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    "title": "Customer Service Assistant II (Up to 25 vacancies, Part-time Recreation) Fall 2026",
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    "datePosted": "2026-06-17T04:00:00.000Z",
    "description": "<h2>Job Summary</h2>\n<p><strong>Service Area:</strong> Public Services <strong>Department:</strong> Culture and Recreation <strong>Work Location:</strong> Any City of Guelph recreation facility<strong>Work Mode:</strong> In Person <strong>Job Type and Duration:</strong> Part-time<strong>Position Availability:</strong> 15 – 25 existing vacant positions<strong>Salary Range:</strong> $20.68 – $21.77 per hour <strong>Affiliation:</strong> Non-Union <strong>Posting Period:</strong> June 17, 2026 to July 5, 2026 11:59 p.m.</p>\n<p> </p>\n<p><strong>Why Join the City of Guelph?</strong>When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.</p>\n<p> </p>\n<p><strong>What we offer</strong></p>\n<p>We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:</p>\n<ul>\n <li>Paid vacation days, increasing with years of service</li>\n <li>Paid personal days;</li>\n <li>Defined benefit pension plan with OMERS, including 100-per-cent employer matching;</li>\n <li>Extended health and dental benefits, including Health Care Spending Account;</li>\n <li>Employee and Family Assistance Program;</li>\n <li>Parental leave top up program; </li>\n <li>Learning and development opportunities including tuition assistance</li>\n <li>Employee recognition programs.</li>\n</ul>\n<h2>Position Overview</h2>\n<p>Now is an exciting time to join Recreation Services in Guelph. With the continued growth of our programs and the upcoming opening of the South End Community Centre, we’re hiring part-time team members to help us deliver exceptional community experiences.</p>\n<p>As part of one integrated recreation team, successful candidates may work at any of our facilities across Guelph.</p>\n<p><strong>Why join our Recreation team?</strong></p>\n<ul>\n <li>Be part of an exciting period of growth within the City</li>\n <li>Enjoy flexible part-time opportunities across multiple locations</li>\n <li>Make a meaningful impact in your community</li>\n <li>Build and strengthen your leadership skills</li>\n <li>Have fun while creating new connections</li>\n</ul>\n<p><strong>Important: These are not summer positions. We are hiring now in preparation for Fall 2026 programming and ongoing part-time opportunities.</strong></p>\n<p> </p>\n<p><strong>About the Role</strong></p>\n<p>Join us this fall in a role where your friendly personality and positive energy help shape the first impression of our recreation centres. As a key frontline representative of the City of Guelph, you will deliver exceptional customer service in person, by email, and over the phone.Working under the direction of the Recreation Supervisor, Administration and Customer Experience, you will support a range of administrative and clerical functions that keep our facilities running smoothly. You will often be the first face people see when they visit—your kindness, enthusiasm, and professionalism will shape their entire experience.</p>\n<p>This position plays an essential role in creating welcoming, inclusive, and efficient experiences for residents and visitors, while supporting the City’s commitment to integrity, service, inclusion, wellness, and learning.</p>\n<p><strong>Work Location</strong>Positions may be assigned to any City of Guelph recreation facility, including:</p>\n<ul>\n <li>South End Community Centre</li>\n <li>Victoria Road Recreation Centre</li>\n <li>West End Community Centre</li>\n <li>Evergreen Seniors Centre</li>\n <li>Guelph Sports Dome</li>\n <li>Lyon’s Pool (2027)</li>\n</ul>\n<p> </p>\n<p><strong>Key duties and responsibilities</strong></p>\n<ul>\n <li>Provide outstanding customer service to residents, participants, and staff</li>\n <li>Create warm, welcoming interactions and positive experiences</li>\n <li>Respond to inquiries and concerns with professionalism and problem-solving skills</li>\n <li>Support program registrations, memberships, and point-of-sale transactions</li>\n <li>Perform administrative duties such as data entry, attendance tracking, and filing</li>\n <li>Maintain a clean, organized, and inviting reception area</li>\n <li>Support safety procedures and emergency responses as required</li>\n <li>Contribute to a respectful and inclusive environment</li>\n <li>Participate in team meetings, training, and special projects</li>\n <li>Other duties as assigned</li>\n</ul>\n<p><strong>Qualifications and requirements</strong></p>\n<ul>\n <li>Grade 12 diploma with 1–2 years of customer service and administrative experience (or equivalent)</li>\n <li>Excellent customer service and communication skills</li>\n <li>Ability to problem-solve and work independently and as part of a team</li>\n <li>Intermediate Microsoft Office skills</li>\n <li>Standard First Aid with CPR C</li>\n <li>Experience with recreation software (e.g., PerfectMind/Xplor) is an asset</li>\n <li>Experience in recreation environments is an asset</li>\n</ul>\n<p><strong>Hours of work</strong>Up to 20 hours per week. Our facilities operate between 6:00 a.m. and 11:00 p.m., seven days a week.</p>\n<p><strong>How to apply</strong>Apply now to be part of our Fall 2026 Recreation team. Qualified applicants are invited to apply using our online application system by <strong>July 5, 2026.</strong> Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.</p>\n<p><strong>Hiring Process Transparency</strong>The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.</p>\n<p><strong>Commitment to Diversity & Accessibility</strong>The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.</p>\n<p><strong>Privacy Notice </strong>Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.</p>",
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