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Grievance and Appeals Analyst I

E030ec3a Bfa7 4ac8 Ab8b Dbcee36ca7f5 19000101 000001 · Doral, FL, US, Doral, FL · Active · $22–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE030ec3a Bfa7 4ac8 Ab8b Dbcee36ca7f5 19000101 000001
TitleGrievance and Appeals Analyst I
Normalized title-
Department / team-
LocationDoral, FL, United States
Work model-
Employment typeFull Time
Salary$22–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-12 / 2026-06-13
Changed / last seen2026-06-22 / 2026-06-22

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Linked records

CompanyE030ec3a Bfa7 4ac8 Ab8b Dbcee36ca7f5 19000101 000001
Sourceea56d851-a7dd-4a47-8476-b6e0d663068e
ATS providerADP Workforce Now Recruiting

Description

POSITION SUMMARY The Grievance and Appeals Analyst I is responsible for the review, investigation, and resolution of member grievances and appeals within a managed-care health plan. Ensures all activities are conducted in compliance with regulatory requirements, including those established by the Centers for Medicare & Medicaid Services (CMS) and National Committee for Quality Assurance (NCQA). Supports timely, accurate, and compliant resolution of member and provider complaints while maintaining a high standard of customer service and operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job, an individual must perform each essential function satisfactorily, with or without reasonable accommodation, including, but not limited to: Key Responsibilities Conducts comprehensive review, investigation, and resolution of member grievances, appeals, and complaints in accordance with CMS, NCQA, and state regulatory guidelines. Research and analyze claims, benefit plans, authorizations, and supporting documentation to determine appropriate outcomes. Ensures all cases are processed within mandated regulatory and internal timelines. Requests, reviews, and interprets medical records, provider documentation, and itemized bills as needed to support case determinations. Applies contract language, benefit structures, medical policies, and coverage guidelines to grievance and appeals decisions. Collaborates with internal departments (e.g., Medical Management, Provider Relations, Compliance) to ensure accurate and consistent resolutions. Identifies root causes of issues, including claims processing errors, system configuration discrepancies, or Provider billing concerns. Prepares clear, concise, and compliant written correspondence to members, providers, and authorized representatives outlining determinations. Documents all case activity, findings, and outcomes in accordance with audit and regulatory requirements. Tracks and reports trends in grievances and appeals to support quality improvement initiatives. Communicates with members and providers via written and verbal channels to obtain additional information or clarify case details. Meets or exceeds departmental productivity and quality performance standards. QUALIFICATIONS AND EDUCATION Required Qualifications Minimum of 2 years of experience in managed care, healthcare appeals, grievances, or claims processing; or equivalent combination of education and experience. Working knowledge of Medicare and/or Medicaid regulations, including CMS guidelines for appeals and grievances. Understanding of NCQA standards related to member complaint and appeals processes. Experience reviewing claims, including eligibility, coordination of benefits (COB), and denial management. Strong analytical and problem-solving skills with attention to detail. Excellent written and verbal communication skills, with the ability to compose regulatory-compliant correspondence. Strong organizational and time management skills with the ability to manage multiple priorities and meet strict deadlines. Proficiency in Microsoft Office applications and relevant claims or case management systems. Preferred Qualifications Experience working in a managed care organization supporting Medicaid, Medicare Advantage, or Marketplace plans. Familiarity with medical terminology, coding, and utilization management processes. Prior experience handling complex or escalated grievance and appeals cases. Background in a healthcare setting such as a hospital, provider office, or health plan operations. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Works in the field Interacts with patients, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances. This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period. The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. PERFORMANCE MEASUREMENT Duties accomplished at the end of the day/month. Attendance/punctuality. Compliance with Company regulations. Safety and Security. Quality of work. This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary. This does not constitute an employment agreement and may not include all duties. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. Employee Acknowledgement: I have read this job description and understand what is expected of me while I occupy this role.

Full job record

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Source IDea56d851-a7dd-4a47-8476-b6e0d663068e
Board IDea56d851-a7dd-4a47-8476-b6e0d663068e
Provideradp_workforcenow
Provider Job Key707658
TitleGrievance and Appeals Analyst I
Normalized Title—
Statusactive
Activeyes
Location TextDoral, FL, US, Doral, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionFL
CityDoral
Salary Raw22 To 24 (USD) Hourly
Salary Min22
Salary Max24
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e030ec3a-bfa7-4ac8-ab8b-dbcee36ca7f5&ccId=19000101_000001&lang=en_US&type=JS&jobId=707658&jwId=9201915369790_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e030ec3a-bfa7-4ac8-ab8b-dbcee36ca7f5&ccId=19000101_000001&lang=en_US&type=JS&jobId=707658&jwId=9201915369790_1
First Seen At2026-06-13 12:32:08Z
Last Seen At2026-06-22 12:13:09Z
Last Checked At2026-06-22 12:13:09Z
Last Changed At2026-06-22 12:13:09Z
Inactive At—
Source Posted At2026-06-12 20:18:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>POSITION SUMMARY&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The Grievance and Appeals Analyst I is responsible for the review, investigation, and resolution of member grievances and appeals within a managed-care health plan. Ensures all activities are conducted in compliance with regulatory requirements, including those established by the Centers for Medicare &amp; Medicaid Services (CMS) and National Committee for Quality Assurance (NCQA). Supports timely, accurate, and compliant resolution of member and provider complaints while maintaining a high standard of customer service and operational excellence.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>To perform this job, an individual must perform each essential function satisfactorily, with or without reasonable accommodation, including, but not limited to:</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Key Responsibilities</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Conducts comprehensive review, investigation, and resolution of member grievances, appeals, and complaints in accordance with CMS, NCQA, and state regulatory guidelines.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Research and analyze claims, benefit plans, authorizations, and supporting documentation to determine appropriate outcomes.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ensures all cases are processed within mandated regulatory and internal timelines.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Requests, reviews, and interprets medical records, provider documentation, and itemized bills as needed to support case determinations.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Applies contract language, benefit structures, medical policies, and coverage guidelines to grievance and appeals decisions.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Collaborates with internal departments (e.g., Medical Management, Provider Relations, Compliance) to ensure accurate and consistent resolutions.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Identifies root causes of issues, including claims processing errors, system configuration discrepancies, or Provider billing concerns.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Prepares clear, concise, and compliant written correspondence to members, providers, and authorized representatives outlining determinations.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Documents all case activity, findings, and outcomes in accordance with audit and regulatory requirements.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Tracks and reports trends in grievances and appeals to support quality improvement initiatives.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Communicates with members and providers via written and verbal channels to obtain additional information or clarify case details.&nbsp;</span></li></ul><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Meets or exceeds departmental productivity and quality performance standards.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>QUALIFICATIONS AND EDUCATION</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><strong><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Required Qualifications&nbsp;</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><br></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Minimum of 2 years of experience in managed care, healthcare appeals, grievances, or claims processing; or equivalent combination of education and experience.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Working knowledge of Medicare and/or Medicaid regulations, including CMS guidelines for appeals and grievances.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Understanding of NCQA standards related to member complaint and appeals processes.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience reviewing claims, including eligibility, coordination of benefits (COB), and denial management.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Strong analytical and problem-solving skills with attention to detail.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Excellent written and verbal communication skills, with the ability to compose regulatory-compliant correspondence.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Strong organizational and time management skills with the ability to manage multiple priorities and meet strict deadlines.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Proficiency in Microsoft Office applications and relevant claims or case management systems.&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;background:white;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#242424;'>Preferred Qualifications&nbsp;</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><br></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Experience working in a managed care organization supporting Medicaid, Medicare Advantage, or Marketplace plans.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Familiarity with medical terminology, coding, and utilization management processes.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Prior experience handling complex or escalated grievance and appeals cases.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Background in a healthcare setting such as a hospital, provider office, or health plan operations.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>WORKING CONDITIONS</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;vertical-align:baseline;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>The noise level in the work environment is usually moderate.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Works in the field</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Interacts with patients, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;vertical-align:baseline;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border:none;padding:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>PHYSICAL DEMANDS</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;vertical-align:baseline;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The employee must be able to frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;border:none;padding:0in;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>PERFORMANCE MEASUREMENT</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Duties accomplished at the end of the day/month.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Attendance/punctuality.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Compliance with Company regulations.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Safety and Security.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Quality of work.&nbsp;</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:justify;vertical-align:baseline;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary. This does not constitute an employment agreement and may not include all duties.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in;'><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;border:none;padding:0in;'><br></p></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><strong><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Employee Acknowledgement:</span></em></strong></p><p><strong><em>&nbsp;</em></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'><br> <strong><em>I have read this job description and understand what is expected of me while I occupy this role.</em></strong></span></p></div></div>\n",
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