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    "ExternalDescriptionStr": "<p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Role Overview</strong></span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">The Branch Transformation Delivery Manager oversees the execution and operational delivery of the Retail Network Transformation program, ensuring the successful implementation of all physical branch actions—including openings, closures, relocations, and renovations—as well as full lifecycle management of branch hardware, ATM, branch quality/improvement initiatives, Mobile Unit deployment, and maintenance of the Branch Locator application.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">This role provides strategic direction, cross‑functional coordination, and standardized delivery for all transformation initiatives. As the primary connection point across cross-functional teams and external partners, the role drives execution excellence, manages capital spend, ensures regulatory compliance, accelerates issue resolution, and fosters a culture of continuous improvement, transparency, and high performance.</span></p><p><strong>Key Responsibilities</strong></p><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Retail &amp; Operational Execution</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 15pt; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Oversee the successful execution and delivery of initiatives within the Retail Network Transformation program, totaling $100+ million in annual capital investment. This role is accountable for the strategic allocation, prioritization, and ongoing financial governance of program funding, ensuring capital is deployed effectively to maximize business outcomes and align with enterprise objectives.</span></span></p></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Manage execution of physical branch actions (OCR), </span><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 115%;\">inclusive of&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\">openings, closures, relocations, and significant renovations</span></li><li><p style=\"line-height: 15pt; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Assume end-to-end accountability for a significant portfolio of execution risk across all transformation activities, ensuring proactive identification, mitigation, and resolution of risks that could impact timelines, operational readiness, customer experience, or financial performance.</span></span></p></li><li><p style=\"line-height: 15pt; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Own and actively manage material compliance and regulatory risk associated with branch transformation activities, ensuring all initiatives adhere to applicable regulatory requirements, internal policies, and governance standards, with zero tolerance for compliance gaps.</span></span></p></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Oversee end‑to‑end ATM and branch hardware lifecycle management—including deployments, refresh cycles, and decommissioning—while driving annual strategic planning and investment to ensure operational readiness and an improved customer and colleague experience across the Consumer Bank</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Lead Mobile Unit deployment activities including intake, scheduling, colleague readiness, and operational support</span></li><li><p style=\"line-height: 15pt; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Lead management of a large, complex vendor portfolio supporting OCR execution and branch hardware delivery. This includes negotiating commercial contracts, managing (partnering with procurement ensuring vendors deliver timely expectations while maintaining strong partnerships and accountability.</span></span></p></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Maintain and enhance the Branch Locator application to ensure accuracy and optimal performance</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Ensure retail tasks are appropriately sequenced with construction milestones and delivered through POD‑based execution to drive alignment, accountability, and seamless Day 1 operations</span></li><li><p style=\"line-height: 15pt; margin-bottom: 0in;\"><span style=\"font-size: 11pt;\">Oversee Technology POD ensuring systems, connectivity, and hardware readiness align with construction milestones and execution POD delivery schedules.</span></p></li></ul><p style=\"line-height: 15pt; margin-bottom: 0in;\">&nbsp;</p><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Team Leadership &amp; Delivery Excellence</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Lead, coach, and develop a team responsible for colleague‑led delivery activities across branch openings, closures, relocations, renovations, and network initiatives&nbsp;&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Establish clear standards, expectations, and accountability for project execution, communication, and issue resolution</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Develop a high‑performing team focused on ownership, collaboration, accountability, and proactive problem‑solving</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Set direction and drive consistency across POD based delivery, removing obstacles and ensuring initiatives conclude in a strong operational state that supports both colleague readiness and an exceptional customer experience</span></li></ul><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Vendor &amp; Contract Management</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Lead contract and vendor management activities supporting OCR actions, ATM, and branch hardware programs</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Negotiate and manage vendor contracts conducting monthly performance reviews to enforce SLAs and quality</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Anticipate future challenges and annual expenditure, identify operational opportunities, and plan for long‑term success while identifying savings where possible</span></li></ul><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Cross‑Functional Orchestration &amp; Executive Communication</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Drive alignment with stakeholders and external partners by managing dependencies, resolving conflicts, and maintaining momentum</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Ensure clear, timely communication to stakeholders and senior leadership on project status, risks, and readiness</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Provide actionable insights that support data‑driven decision making and program transparency</span></li></ul><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Process Improvement &amp; Standardized Delivery</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Standardize and continuously improve execution playbooks, checklists, and delivery frameworks to increase consistency and reduce risk&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Identify execution trends, recurring issues, and opportunities to improve customer and colleague experience</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Support enterprise transformation goals by scaling best practices across the retail network</span></li></ul><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Regulatory, Risk &amp; Compliance Coordination</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Ensure regulatory notifications, filings, and acknowledgements are completed accurately and on time in partnership with Legal, Risk, and Compliance teams&nbsp;</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Serve as a point of escalation for compliance risks, execution gaps, or sequencing concerns that could impact regulatory or customer outcomes</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Promote disciplined documentation, audit readiness, and governance adherence across all projects</span></li></ul><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Success Measures</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">Projects consistently land operationally ready, compliant, and customer‑focused</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Colleagues experience clear </span><span style=\"color: rgb(78, 167, 46);\"><span style=\"font-size: 11pt; line-height: 115%;\">and consistent&nbsp;</span></span><span style=\"font-size: 11pt; line-height: 115%;\">communication, smooth transitions, and strong support</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Risks are identified early and resolved before impacting customers or regulators</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Cross‑functional partners view the team as trusted execution leaders</span></li></ul><hr><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Required Skills and Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\">10+ years of experience in delivery leadership, including leading project managers and execution teams across large‑scale retail, operational, or enterprise transformation initiatives</span></li><li>Experience leading the delivery of enterprise branch transformation programs, including new builds, relocations and closures</li><li><span style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of retail operations, change management, and cross‑functional delivery</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated ability to manage complex dependencies and lead through influence in a fast-paced environment</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\">Exceptional communication, organization, and stakeholder‑management skills</span></li></ul><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Skills &amp; Competencies</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Strategic Leadership:</strong> Translates organizational strategy into actionable operational plans.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Operational Excellence:</strong> Ensures discipline, quality assurance, and continuous improvement.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Executive Communication:</strong> Skilled at preparing and delivering updates for senior leadership.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Collaboration &amp; Influence:</strong> Drives alignment across diverse stakeholder groups.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Problem Solving &amp; Risk Management:</strong> Anticipates issues early and develops proactive solutions.</span></li><li><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Customer &amp; Colleague Focus:</strong> Ensures transformation actions minimize disruption and maximize customer experience.</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>Hours &amp; Work Schedule</strong></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\">Hours per Week: 40</p></li><li style=\"line-height: normal; margin-bottom: 0in;\">Work Schedule: M - F</li></ul><p>&nbsp;</p><p><span><strong>Pay Transparency&nbsp;</strong></span></p><p><span>The salary range for this position is <strong>$179k-$244k </strong>per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</span></p><p><span>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit </span><a href=\"https://jobs.citizensbank.com/benefits\"><span style=\"color: blue;\"><span>https://jobs.citizensbank.com/benefits</span></span></a><span> .</span></p>",
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