Desktop Support Co-op (Fall 2026)

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Desktop Support Co-op role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Co-op’s primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles. Compensation & Benefits At Magnet Forensics, we are committed to fair and consistent pay practices for our student roles. Hourly pay is determined using standardized, non-negotiable salary bands based on academic progression and the number of official completed work terms recognized by your academic institution. $21.42 - $29.81 (Currency i.e. “CDN”) an hour Salary range (min - max) Position Type: Current Vacancy Indicators of Success We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. What You Will Accomplish Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system Documenting internal procedures and knowledgebase articles for end-users Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system System monitoring/configuration, verifying the integrity and availability of all hardware Reviewing system and application logs, and verifying scheduled jobs Providing support outside normal hours of work Other duties as required What We Are Looking For Currently enrolled in a Computer Science program Experience working in a customer facing environment Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.) Keen sense of teamwork, personal integrity, responsibility, and accountability Highly organized in time management and documentation Strong self-starter attitude with excellent problem-solving skills Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information Working Conditions General office environment/Work from home office environment Prolonged sitting – 6+ hours May be required to work extra hours Ability to commute to the office for at least 2 days per week

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