Sr. Desktop Support Engineer - On-Site

{
  "content_hash": "1b7aec82692109e3a69727d363558bbf958e39058f5f866bee163a566fba6752",
  "source_hash": "9ccdc2f39d069e3759d5fb35f96dd766e990ccee9f47644bac47772bba1105ba",
  "last_changed_at": "2026-05-31T18:11:34.350Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "RAYVILLE, LA, United States",
    "city": "RAYVILLE",
    "region": "LA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T10:55:07.261Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "RAYVILLE, LA, United States",
      "city": "RAYVILLE",
      "region": "LA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "day",
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "6060",
    "Title": "Sr. Desktop Support Engineer - On-Site",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": null,
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000774591197,
    "JobFamilyId": null,
    "JobFunction": null,
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "",
        "Longitude": "",
        "LocationId": null,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300000876264856,
    "WorkplaceType": "",
    "BusinessUnitId": 300000002164773,
    "OrganizationId": 300000002164773,
    "GeographyNodeId": 300000809812467,
    "JobFunctionCode": null,
    "LegalEmployerId": 300000002162872,
    "PrimaryLocation": "RAYVILLE, LA, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "Position Summary:\n\nThe candidate required for the position is primarily responsible to provide onsite IT support, with a strong focus on remote hands assistance, networking awareness, and end-user device support. This role involves troubleshooting laptops, printers, video conferencing systems, and assisting network/server teams with onsite tasks. The ideal candidate is detail-oriented, customer-focused, and capable of working independently while collaborating with remote IT teams.\n\nMust possess a strong sense of ownership, a hunger to succeed, exceptional skills and relevant experience as well as an ability and willingness to learn fast with an amazing attitude\n\nAttendance at site location is mandatory.\n",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<div class=\"oj-flex-item\" style=\"box-sizing:border-box;flex:0 1 100%;margin:0px;max-width:100%;padding:0px;scrollbar-width:thin;width:1246.67px;\" data-oj-context=\"\" data-oj-internal=\"\"><p><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:24.0pt;\"><strong>Desktop Support Engineer</strong></span></span></p><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Full-Time | Onsite</strong></span></span></p><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">We’re seeking a highly skilled <strong>Desktop Support Engineer&nbsp;</strong>for a data center who thrives in a hands-on, fast-paced environment. In this role, you’ll be the go-to technical expert for end users, supporting a wide range of devices, systems, and onsite technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level—this is the role for you.</span></span></p><hr><p><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\"><strong>What You’ll Do</strong></span></span></p><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>End-User &amp; Hardware Support</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.</span></span></li></ul><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Printer &amp; Conference Room Support</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Install, configure, and maintain printers and multifunction devices.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.</span></span></li></ul><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Networking &amp; Infrastructure</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Rack/stack network equipment, patch cables, and assist with physical connectivity checks.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.</span></span></li></ul><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Operations &amp; Service Management</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Manage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Maintain accurate asset records for all onsite IT equipment.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Ensure compliance with corporate technology and security policies.</span></span></li></ul><hr><p><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\"><strong>What You Bring</strong></span></span></p><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Education &amp; Experience</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Degree or technical training in Information Technology (or related field) with <strong>5–7 years</strong> of hands‑on support experience in a networked, customer-facing environment.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Certifications such as <strong>A+, Microsoft, or ITIL</strong> are a plus.</span></span></li></ul><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Professional Skills</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Confident working independently in a fast-paced onsite environment supporting diverse user groups.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Strong time-management skills with the ability to prioritize and multitask.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Excellent interpersonal, verbal, and written communication skills.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Self-driven, detail‑oriented, and committed to exceptional service.</span></span></li></ul><p style=\"line-height:15.0pt;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Technical Strengths</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Hands-on experience with <strong>Windows 10/11</strong>, system settings, networking, and device management.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Proficiency with <strong>Microsoft 365 apps</strong>—Outlook, Word, Excel.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Familiarity with <strong>VPN technologies</strong> (Cisco AnyConnect or similar).</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Experience with <strong>Entra ID, Intune, MDM</strong>, Active Directory (password resets, user management).</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Experience with WebEx audio/video systems.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">Comfortable working with physical data center equipment (rack/stack, patching).</span></span></li></ul><hr><p><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\"><strong>Tools You Know</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Must Have:</strong> Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.</span></span></li><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\"><strong>Good to Have:</strong> Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.</span></span></li></ul><hr><p><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\"><strong>Supervisory Responsibilities</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:15.0pt;tab-stops:list .5in;\"><span style=\"font-family:&quot;Segoe UI&quot;,sans-serif;\"><span style=\"font-size:10.5pt;\">This role has <strong>no direct reports</strong>.</span></span></li></ul><p><strong>Description</strong></p><div class=\"oj-label-group\" style=\"display:inline-block;overflow:inherit;scrollbar-width:thin;text-overflow:inherit;vertical-align:bottom;\">&nbsp;</div><div class=\"oj-label-group\" style=\"display:inline-block;overflow:inherit;scrollbar-width:thin;text-overflow:inherit;vertical-align:bottom;\">&nbsp;</div></div><div class=\"oj-flex-item\" style=\"box-sizing:border-box;flex:1 1 0px;margin:0px;padding:0px;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;\" data-oj-context=\"\" data-oj-internal=\"\"><div class=\"oj-sp-input-rich-text-2-container oj-sp-input-rich-text-2-readonly oj-sp-input-rich-text-2-container-blurred\" style=\"background-color:transparent;border-color:rgba(22, 21, 19, 0.5);border-radius:4px;border-style:none;border-width:0px;box-sizing:border-box;padding:0px calc(0.1px) 0px 0px;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;transition:border-color 0.1s linear;\" slot=\"value\"><div style=\"scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;\"><div style=\"scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;\"><div class=\"oj-sp-input-rich-text-2-editor-area flex\" style=\"overflow-wrap:anywhere;padding:0px 0.5rem;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;\" tabindex=\"0\"><div class=\"ck-blurred ck ck-content ck-editor__editable ck-rounded-corners ck-editor__editable_inline ck-read-only ck-column-resize_disabled\" style=\"border-radius:2px;border:0px;min-height:5.625rem;overflow:auto;padding:0px 0.5rem;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;text-align:left;word-break:break-word;\" dir=\"ltr\" role=\"textbox\" aria-label=\"Description\" contenteditable=\"false\" aria-readonly=\"true\" aria-describedby=\"undefined\"><p style=\"margin:0px;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Job Responsibilities:</strong></p><ul style=\"list-style:outside none square;margin-bottom:8px;margin-right:0px;margin-top:8px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Onsite IT Support:</strong>&nbsp;Provide hands-on assistance for hardware replacements, peripheral installations, and office IT infrastructure.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Laptop/Desktop Support:</strong>&nbsp;Install, configure, and troubleshoot operating systems, applications, and security tools, workstation hardware and software to users both locally and remotely</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Diagnose and resolves problems related to the operation of PCs on the network</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Printer Support:</strong>&nbsp;Manage installation, configuration, and maintenance of printers and multifunction&nbsp;devices.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Video Conferencing (VC) Support:</strong> Set up and maintain conference room equipment (Zoom, Teams, WebEx, Polycom, etc.). Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Rack/stack network equipment in a data rack; Install patch cables to network devices; Troubleshoot performance issues of network devices;</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Remote Hands Support</strong>:&nbsp;Assist network/server teams with cabling, racking, patching, and hardware troubleshooting.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Networking Support:</strong>&nbsp;Perform first-level troubleshooting of switches, routers, firewalls, and wireless access points.&nbsp;</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Perform physical connectivity checks and cabling, coordinate with the Infrastructure teams regarding compute, and networking activities on an as needed basis</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Incident Management:</strong>&nbsp;Create, monitor, update, and close tickets using Service Now ticketing system</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Respond to user requests and service issues in a timely and professional manner</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Asset management of all IT equipment on site</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Work with various vendors as needed to support site specific services, hardware, and software</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Adhere to Black Box corporate, technology and security policies at all times while performing daily functions</span></p></li></ul><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\">&nbsp;</p><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Personal Qualifications</strong></p><ul style=\"list-style:outside none square;margin-bottom:8px;margin-right:0px;margin-top:8px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Degree and/or technical education in Information Technology or related field along with 5 - 7 Years of relevant hands on experience in an end user and customer focused networked PC environment</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Comfortable working independently in a fast-paced at site location while supporting a wide variety of job roles.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Proficient in time-management and the ability to multitask and prioritize daily support requests and projects.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed.</span></p></li></ul><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\">&nbsp;</p><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Technical Qualifications</strong></p><ul style=\"list-style:outside none square;margin-bottom:8px;margin-right:0px;margin-top:8px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Handson experience with Win10/11 OS – Control panel, System settings, networking, device manager</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Microsoft Outlook, Word, Excel</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Cisco AnyConnect or experience with VPN client technologies</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Hands on Working knowledge in MS Entra, InTune Administration, MDM</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Microsoft email and Outlook on an Hybrid O365 Environment – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Able to install, configure and test routers and switches</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Networking – Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots &amp; Nic’s.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Active Directory Password resets and User properties.</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Working knowledge of WebEx audio/video conferencing systems</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Understanding and prior experience working on the physical setup of a Data center</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Read and understand Network Topology Diagram to assist in:</span></p></li></ul><p style=\"margin:0px 0px 16px 72pt;scrollbar-width:thin;\">a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Rack/Stack of network devices</p><p style=\"margin:0px 0px 16px 72pt;scrollbar-width:thin;\">b.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interconnection Fiber and Copper patching of devices</p><p style=\"margin:0px 0px 16px 72pt;scrollbar-width:thin;\">c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshooting network issues</p><p style=\"margin:0px 0px 16px 72pt;scrollbar-width:thin;\">d.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proper label of devices and interconnection cables</p><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\">&nbsp;</p><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\"><span style=\"scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Tools Knowledge –&nbsp;</strong></span></p><ul style=\"list-style:outside none square;margin-bottom:8px;margin-right:0px;margin-top:8px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Remote access support tools – Must have</span></p><ul style=\"list-style:outside none square;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Bomgar - Good to Have</span></p></li></ul></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Ticketing System – Must Have</span></p><ul style=\"list-style:outside none square;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Service Now – Good to have</span></p></li></ul></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Asset Management – Good to have</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Data recovery tools - Good to have</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Disk Encryption - Good to have</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Citrix virtual apps desktop and Citrix Workspace-&nbsp; Good to have</span></p></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Laptop/Workstation imaging technologies – Good to have</span></p><ul style=\"list-style:outside none square;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Manage Engine Endpoint Central- /Nice to have</span></p></li></ul></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Virtual Private Network – Must have</span></p><ul style=\"list-style:outside none square;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Cisco AnyConnect – Good to have</span></p></li></ul></li><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Endpoint Security management – Must have</span></p><ul style=\"list-style:outside none square;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px 40px;scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">Cisco AMP-Umbrella and CrowdStrike Falcon – Good to have</span></p></li></ul></li></ul><p style=\"margin:0px 0px 16px 18pt;scrollbar-width:thin;\">&nbsp;</p><p style=\"margin:0px 0px 16px;scrollbar-width:thin;\"><strong style=\"scrollbar-width:thin;\">Supervisory Responsibility:&nbsp;</strong></p><ul style=\"list-style:outside none square;margin-bottom:14.4px;margin-right:0px;margin-top:8px;padding:0px 40px;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;\"><li style=\"line-height:1.5;scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><span class=\"ck-list-bogus-paragraph\" style=\"display:block;scrollbar-width:thin;\">This position has no direct reports</span></p></li><li style=\"line-height:1.5;scrollbar-color:rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0);scrollbar-width:thin;\"><p style=\"margin-left:0px;\"><br>&nbsp;</p></li></ul></div></div></div></div></div></div>",
    "ObjectVerNumberProfile": "3",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-03-25T18:46:48+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "32.47752",
        "Longitude": "-91.75685",
        "CountryCode": "US",
        "GeographyId": 300000774591197,
        "GeographyNodeId": 300000809812467
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "6060",
    "Title": "Sr. Desktop Support Engineer - On-Site",
    "JobType": null,
    "Distance": 1774396800000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 3,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-03-25",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000774591197,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": null,
        "Longitude": null,
        "LocationId": null,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000002164773,
    "OrganizationId": 300000002164773,
    "PostingEndDate": null,
    "LegalEmployerId": 300000002162872,
    "PrimaryLocation": "RAYVILLE, LA, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "Position Summary:\n\nThe candidate required for the position is primarily responsible to provide onsite IT support, with a strong focus on remote hands assistance, networking awareness, and end-user device support. This role involves troubleshooting laptops, printers, video conferencing systems, and assisting network/server teams with onsite tasks. The ideal candidate is detail-oriented, customer-focused, and capable of working independently while collaborating with remote IT teams.\n\nMust possess a strong sense of ownership, a hunger to succeed, exceptional skills and relevant experience as well as an ability and willingness to learn fast with an amazing attitude\n\nAttendance at site location is mandatory.\n",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://eoje.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%226060%22,siteNumber=CX_1001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 32799
  },
  "detail_errors": []
}