Deskside Technician I

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          "text": "<p>Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user&apos;s location. The technician will be located at the customer&apos;s facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting.</p><p><br /></p>",
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        "qualifications": {
          "text": "<p>REQUESTED QUALIFICATIONS:</p><p>· 2+ years of experience providing desk side support.</p><p>· Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc.</p><p>· Proficient in the latest Microsoft Office Applications (Office 365)</p><p>· Remedy Software or related ITSM ticketing tool experience - Remedy preferred</p><p>· Printer support can include barcode printers, various types of scanners (mainly HP and Sharp)</p><p>· Ability to resolve Windows7 Operating System Issues and Errors</p><p>· Network troubleshooting skills and knowledge (mainly Cisco)</p><p>· Understanding of Symantec Virus Scan software</p><p>· Customer infrastructure support (wiring and connectivity)</p><p>· Proficient in Microsoft Active Directory</p><p>· Ability to maintain and abide with compliance activities driven from a central compliance group</p><p>· Experience with computer asset tracking and lease management</p><p>· Working knowledge of Cisco devices/networking is preferred</p><p>· Some experience with support and administration of telephones (PBX system and/or VoIP system).</p><p>· Ability to communicate technical information to non-technical audiences</p><p>· Strong sense of customer service</p><p>· Good organizational skills</p><p>· Excellent Verbal and Written Communication Skills</p><p>· Ability to sift through technical issues and know what to do next and/or when to escalate for help</p><p>· Technical degree or equivalent end-user supporting experience</p><p>· Ability to multi-task</p><p>· Team-oriented / team player / ability to share ideas as well as listen to ideas</p><p>· Ability to walk and bend and perform labor-related duties of connecting computer equipment</p><p>· Ability lift up to 50 lbs. when moving electronic equipment</p>",
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