Customer Success Manager

{
  "content_hash": "76380dca3bc06ccb4b205917aa334333a44af096a57cd690c41bb07b3971d52a",
  "source_hash": "b5ae1a1036e3b75da55b8452b84f9e21687eafff1a488aa6cc49035d07bb02e6",
  "last_changed_at": "2026-06-06T07:55:21.894Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": 168000,
  "salary_min": 110000,
  "inferred_at": "2026-06-06T19:19:54.678Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities:",
      "content": "<div>\n<ul style=\"list-style-type: disc;\">\n<li>Own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth</li>\n<li>Identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives</li>\n<li>Proactively manage relationships within customer teams, including multi-threading across departments and levels and adapting to changes like new team hires and departures</li>\n<li>Actively track, manage, and promote best practices regarding platform and data usage, including log-ins and data utilization</li>\n<li>Develop internal playbooks and customer-facing content, including best practices and thought leadership pieces</li>\n<li>Develop and implement efficient processes to enhance customer engagement and satisfaction</li>\n<li>Actively manage Annual Recurring Revenue (ARR) through active retention and identification of upsell opportunities</li>\n<li>Contribute to strategic projects and the Customer Success roadmap to drive continuous improvement</li>\n<li>Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation</li>\n<li>Lead efforts to validate and enhance the effectiveness of Windfall's offerings</li>\n\n</ul></div>"
    },
    {
      "text": "Requirements:",
      "content": "\n<li>Bachelor’s degree</li>\n<li>At least 3 years of experience in analytical, customer-facing roles (e.g., consulting, customer success, growth strategy, marketing)</li>\n<li>Familiarity with digital marketing and performance measurement</li>\n<li>Established track record of building relationships and presenting to Directors, VPs, and C-level executives</li>\n<li>Passion for learning</li>\n<li>Experience with CRMs with a preference towards Salesforce and HubSpot</li>\n"
    },
    {
      "text": "Preferred Requirements:",
      "content": "<div>\n<ul style=\"list-style-type: disc;\">\n<li>Prior startup experience, particularly in B2B SaaS or data companies</li>\n<li>Proficiency in advanced PowerPoint (with high design standards) and intermediate Excel (including pivots)</li>\n\n</ul></div>"
    },
    {
      "text": "Attributes of Successful Candidates:",
      "content": "<div>\n<ul style=\"list-style-type: disc;\">\n<li>Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine</li>\n<li>Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness</li>\n<li>Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences</li>\n<li>Highly analytical and adept at problem solving</li>\n<li>Team-oriented attitude. Contribute, share expertise, take accountability, and foster empathy in relationships</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1693501548810,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "San Francisco",
    "commitment": "Full-Time",
    "allLocations": [
      "San Francisco"
    ]
  },
  "salaryRange": {
    "max": 168000,
    "min": 110000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}