Provider Relations - Call Center Associate

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    "ExternalDescriptionStr": "<p style=\"text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>Join the Conduent Call Center Team</strong></span></span></p><p style=\"text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>No Weekends – No Cold Calling</strong></span></span></p><p style=\"text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>&nbsp;Payrate: </strong></span></span><a name=\"_Hlk205447871\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>$16-$18 per hour based on experience</strong></span></span></a></p><p style=\"text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><strong>Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.</strong></span></p><p style=\"text-align: center;\"><span style=\"font-family: Arial, sans-serif;\"><strong>We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\">Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings. This is a great opportunity to learn about Medicaid Provider support and the medical eligibility and claims process!<strong>&nbsp;</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>About the Role</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\">As a Customer Experience Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts. You will help with their account issues while providing them with exceptional customer service.</span></p><p><span style=\"font-family: Arial, sans-serif;\"><span>&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Hours:</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\">8:00AM – 5:00PM; Monday through Friday with the possibility of flexible hours</span></p><p><span style=\"font-family: Arial, sans-serif;\">As a Customer Experience Associate, you will be responsible for:</span></p><ul style=\"list-style-type: disc;\"><li><p><span style=\"font-family: Arial, sans-serif;\">Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.</span></p></li><li><span style=\"font-family: Arial, sans-serif;\">Identifying customer needs, answering questions, or resolving problems</span></li><li><span style=\"font-family: Arial, sans-serif;\">Using the tools provided to guide you through customer conversations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Providing customers with important information while communicating in a warm empathetic manner</span></li><li><span style=\"font-family: Arial, sans-serif;\">Gathering information to keep customer profiles and accounts up to date</span></li><li><span style=\"font-family: Arial, sans-serif;\">Verify documentation and images</span></li><li><span style=\"font-family: Arial, sans-serif;\">Attend scheduled staff meetings</span></li><li><span style=\"font-family: Arial, sans-serif;\">Complete required assigned training</span></li><li><span style=\"font-family: Arial, sans-serif;\">Track daily task for quality review</span></li><li><span style=\"font-family: Arial, sans-serif;\">Providing exceptional customer service</span></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Arial, sans-serif;\">Communicate with team members or supervisors about any issues or discrepancies</span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Arial, sans-serif;\">Handle confidential information with integrity and discretion</span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Arial, sans-serif;\">Comply with data integrity and security policies</span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Arial, sans-serif;\">Perform other clerical or administrative tasks as needed</span></p></li></ul><p style=\"margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>Qualifications/Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><strong>HS Diploma or GED required; some college preferred</strong></span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>Experience working with Montana Medicaid is preferred</strong></span></li><li><p><span style=\"font-family: Arial, sans-serif;\">Basic computer skills and familiarity with Microsoft</span></p><p>&nbsp;</p></li><li><span style=\"font-family: Arial, sans-serif;\">Have prior office or administrative experience</span></li><li><a name=\"_Hlk121904272\"><span style=\"font-family: Arial, sans-serif;\">Have an ability to communicate clearly and professionally with co-workers, clients, and providers</span></a></li><li><span style=\"font-family: Arial, sans-serif;\">Have attention to detail, grammar, and spelling accuracy skill set</span></li><li><span style=\"font-family: Arial, sans-serif;\">Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship</span></li><li><span style=\"font-family: Arial, sans-serif;\">Be able to successfully pass a pre-employment screening</span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>Call center experience is preferred</strong></span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>Knowledge of healthcare or insurance terminology is preferred</strong></span></li><li><span style=\"font-family: Arial, sans-serif;\"><strong>Computer system experience with data entry and database documentation knowledge is preferred</strong></span></li></ul><p style=\"margin-bottom: 12pt;\">&nbsp;</p><p style=\"margin-bottom: 12pt;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>Working for you</strong></span></span></p><p style=\"margin-bottom: 5pt;\"><span style=\"font-family: Arial, sans-serif;\">Here are a few good reasons in addition to competitive pay to work at Conduent:</span></p><p style=\"margin-bottom: 5pt;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">$16-$18 per hour based on experience (bi-weekly pay)</span></li><li><p><span style=\"font-family: Arial, sans-serif;\">Paid on-the-job training&nbsp;</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Supportive team environment</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Flexible work schedule with start times ranging between 8:00AM to 8:30AM</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Business casual dress code</span></p></li><li><p><a name=\"_Hlk121831928\"><span style=\"font-family: Arial, sans-serif;\">Opportunity for advancement within the company</span></a></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Health, dental, and vision insurance (if full time)</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Paid time off and holidays</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">401K and matching</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Employee discount program</span></p></li><li><p><span style=\"font-family: Arial, sans-serif;\">Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs</span></p></li></ul><p>&nbsp;</p><p><span style=\"color: rgb(82, 82, 82); font-family: PoppinsRegular, sans-serif;\"><span segoe=\"\" ui\",=\"\" sans-serif;\"=\"\" style=\"-webkit-text-stroke-width: 0px; box-sizing: border-box; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 16.8667px; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; width: 100%; word-spacing: 0px;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.&nbsp; For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is</span></span><span style=\"color: rgb(51, 51, 51); font-family: Calibri, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; box-sizing: border-box; font-size: 12pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; width: 100%; word-spacing: 0px;\"><strong style=\"box-sizing: border-box; font-weight: bolder;\"> $16-$18.</strong></span></span></p><p style=\"margin: 0in 0in 5pt 0.5in;\"><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p style=\"margin: 0in 0in 5pt 0.5in;\">&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 12pt;\"><strong>About Us</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\">Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.</span><br><br><span style=\"font-family: Arial, sans-serif;\">You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>",
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