Vendor Payables Associate

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    "location": "100 Ottawa Ave Sw  - GRAND RAPIDS, MI",
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    "timeType": "Full time",
    "startDate": "2026-06-17",
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    "jobDescription": "<p style=\"text-align:inherit\"></p><h2></h2><div><div><p><b><span>About Acrisure:</span></b><span> </span></p></div><div><p><span><span>Acrisure’s Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed<span> </span></span><span>the individual</span><span><span> </span>strengths and<span> </span></span><span>the extraordinary advantage</span><span><span> </span>at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Platform to where it is today</span><span>, combining with other platforms to form<span> </span></span><span>four</span><span><span> </span>regional divisions</span><span>, with a culture built on organic partnership. </span></span><span> </span></p><p></p></div><div><p><span><span>Acrisure is a fast-growing fintech leader that<span> </span></span><span>operates</span><span><span> </span>a global insurance broker. Acrisure<span> </span></span><span>provides</span><span><span> </span>a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. </span></span><span> </span></p><p></p></div><div><p><b><span>Job Summary:</span></b><span> </span></p></div><div><p><span><span>We are seeking a<span> </span></span><span>Vendor Payables Associate<span> </span></span><span>to<span> </span></span><span>provide foundational operational support across the Vendor Payables organization. This role<span> </span></span><span>is responsible for</span><span><span> </span>processing invoices, performing supplier outreach, managing inquiries and escalations, supporting master data accuracy, and contributing to specialized areas such as Telecom/Utility,<span> </span></span><span>P</span></span><span>‑</span><span><span>Card</span><span>/T&amp;E, and M&amp;A onboarding. </span></span><span> </span></p></div><div><p><span><span>The Specialist serves as an individual contributor with<span> </span></span><span>strong<span> </span></span><span>communication</span><span><span> </span>skills</span><span><span> </span>and problem-solving<span> </span></span><span>capability</span><span>. This role requires the ability to<span> </span></span><span>manage</span><span><span> </span>shifting priorities</span><span><span> </span>and</span><span><span> </span>urgent situations</span><span><span> </span>effectively while<span> </span></span><span>collaborating</span><span><span> </span>with Specialists, Lead<span> </span></span><span>Analysts,</span><span><span> </span>and leadership.</span></span><span> </span></p></div><div><p><b><span>Responsibilities:</span></b><span> </span></p></div><div><p><b><span>Invoice Processing &amp; Payments</span></b><span> </span></p></div><div><ul><li><p><span><span>Process invoices accurately and<span> </span></span><span>in accordance with</span><span><span> </span>SLAs, internal controls, and Vendor Payables policies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Generate payable<span> </span></span><span>cash</span></span><span>‑</span><span><span>requirement</span><span><span> </span>reports and<span> </span></span><span>assist</span><span><span> </span>with check printing/distribution when<span> </span></span><span>required</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Research and resolve invoice discrepancies, misapplied payments, and billing issues—particularly within Telecom/Utility categories.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Track, investigate, and help recover late fees; partner with suppliers to resolve root causes.</span></span><span> </span></p></li></ul></div><div><p><b><span>Supplier &amp; Customer Inquiries</span></b><span> </span></p></div><div><ul><li><p><span><span>Respond to ServiceNow tickets, triage issues, route to<span> </span></span><span>appropriate teams</span><span>, and communicate resolutions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conduct supplier outreach to collect missing W</span></span><span>‑</span><span><span>9s, ACH forms, invoice copies, or clarification needed for processing.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Manage</span><span><span> </span>urgent<span> </span></span><span>call</span></span><span>‑</span><span><span>backs</span><span><span> </span>and<span> </span></span><span>high</span></span><span>‑</span><span><span>priority</span><span><span> </span>inquiries (including shutoff/critical service notices).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist</span><span><span> </span>internal stakeholders with invoice status checks, coding questions, and payment expectations.</span></span><span> </span></p></li></ul></div><div><p><b><span>Master Data Support</span></b><span> </span></p></div><div><ul><li><p><span><span>Request new vendor setups or updates<span> </span></span><span>in</span><span><span> </span>Workday and ensure all supporting documentation is complete.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Validate<span> </span></span><span>remit</span></span><span>‑</span><span><span>to</span><span><span> </span>connections, banking details, tax documentation, and compliance with QRG/SOP guidelines.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Update and<span> </span></span><span>maintain</span><span><span> </span>vendor login information in LastPass as<span> </span></span><span>required</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support supplier<span> </span></span><span>approval</span><span><span> </span>workflows by preparing complete submission packages for review.</span></span><span> </span></p></li></ul></div><div><p><b><span>P</span></b><span>‑</span><b><span>Card</span><span><span> </span>&amp; T&amp;E Administration</span></b><span> </span></p></div><div><ul><li><p><span><span>Assist</span><span><span> </span>with employee credit card administration, including restrictions, cost center assignment, and communication.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support employee expense setup and reimbursement processing.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Contribute to<span> </span></span><span>P</span></span><span>‑</span><span><span>Card</span><span><span> </span>reporting, exception resolution, and coding<span> </span></span><span>follow</span></span><span>‑</span><span><span>up</span><span><span> </span>with employees.</span></span><span> </span></p></li></ul></div><div><p><b><span>Reporting &amp; Analytics</span></b><span> </span></p></div><div><ul><li><p><span><span>Support monthly and periodic reporting activities such as: </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>P</span></span><span>‑</span><span><span>Card</span><span><span> </span>usage reporting</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Critical invoice tracking</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Recurring invoice database updates</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Late</span></span><span>‑</span><span><span>fee</span><span><span> </span>tracking and recovery efforts</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist</span><span><span> </span>in preparing data for dashboards and operational reporting.</span></span><span> </span></p></li></ul></div><div><p><b><span>Month-End Close Support</span></b><span> </span></p></div><div><ul><li><p><span><span>Support reconciliation activities by reviewing outstanding approvals, verifying invoice status, and<span> </span></span><span>assisting</span><span><span> </span>in clearing exceptions.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Contribute to acceptance/rejection checks for reconciliations where needed.</span></span><span> </span></p></li></ul></div><div><p><b><span>M&amp;A and Integration Support</span></b><span> </span></p></div><div><ul><li><p><span><span>Assist</span><span><span> </span>with onboarding new partners by coordinating supplier cleanup, documentation collection, and vendor setup validations.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide support for<span> </span></span><span>integration</span></span><span>‑</span><span><span>related</span><span><span> </span>data validation and process alignment.</span></span><span> </span></p></li></ul></div><div><p><b><span>Qualifications: </span></b><span> </span></p></div><div><ul><li><p><span><span>Ability to collaborate across teams and<span> </span></span><span>maintain</span><span><span> </span>a professional,<span> </span></span><span>customer</span></span><span>‑</span><span><span>service</span></span><span>‑</span><span><span>oriented</span><span><span> </span>approach.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong attention to detail with the ability to analyze transactional data and<span> </span></span><span>identify</span><span><span> </span>discrepancies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Effective written and verbal communication skills, including supplier<span> </span></span><span>follow</span></span><span>‑</span><span><span>up</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven problem-solving skills with the ability to manage complex processes.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to prioritize work, meet deadlines, and adapt<span> </span></span><span>in</span><span><span> </span>a fast-paced environment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with Workday Financials or comparable vendor payables systems preferred.</span></span><span> </span></p></li></ul></div></div><p></p><p><b>Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.</b></p><p> </p><p><b>Why Join Us:</b></p><p>At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.</p><p></p><p>Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children&#39;s Hospital in Grand Rapids, Michigan, UPMC Children&#39;s Hospital in Pittsburgh, Pennsylvania and Blythedale Children&#39;s Hospital in Valhalla, New York.</p><p> </p><p><b>Employee Benefits</b></p><p>We also offer our employees a comprehensive suite of benefits and perks, including:</p><ul><li><p><b>Physical Wellness:</b> Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.</p></li><li><p><b>Mental Wellness:</b> Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.</p></li><li><p><b>Financial Wellness:</b> Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.</p></li><li><p><b>Family Care:</b> Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.</p></li><li><p><b>… and so much more!</b></p></li></ul><p><i>This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.</i></p><p> </p><p><b>Acrisure is an Equal Opportunity Employer.</b> We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting <i>leaves&#64;acrisure.com</i>.</p><p></p><p>Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.</p><p> </p><p><b>California Residents:</b> Learn more about our privacy practices for applicants by visiting the <a target=\"_blank\" href=\"https://www.acrisure.com/privacy/caapplicant\"><span style=\"color:#005cb9\"><u>Acrisure California Applicant Privacy Policy</u></span></a>.</p><p> </p><p><b>Recruitment Fraud: </b>Please visit here to learn more about our <a target=\"_blank\" href=\"https://www.acrisure.com/careers\"><span style=\"color:#005cb9\"><u>Recruitment Fraud Notice</u></span></a><span style=\"color:#005cb9\">.</span></p><p> </p><p><b>Welcome, your new opportunity awaits you.</b></p><p></p>",
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