Home › Companies › 13a936e5 3d35 46cb B622 72bc8fbf8514 19000101 000001 › Guest Service Representative
Guest Service Representative
13a936e5 3d35 46cb B622 72bc8fbf8514 19000101 000001 · Ames, IA, US, Ames, IA · Active · $13–$14 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 13a936e5 3d35 46cb B622 72bc8fbf8514 19000101 000001 |
| Title | Guest Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | Ames, IA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $13–$14 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2025-08-13 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 13a936e5 3d35 46cb B622 72bc8fbf8514 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Ames. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 13a936e5 3d35 46cb B622 72bc8fbf8514 19000101 000001 |
| Source | 9cb5005f-0c17-4974-ba00-800597aab32d |
| ATS provider | ADP Workforce Now Recruiting |
Description
Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Essential Duties & Responsibilities
Always greet guests in a friendly and professional manner Perform accurate check-in and check-outs of guests daily Answer telephone in a timely fashion Make reservations over the phone and in person Provide mutually beneficial solutions to guest complaints Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift Exhibit teamwork throughout all departments of the hotel Qualifications:
High School Diploma or GED required 1-year hotel experience preferred Customer Service experience Ability to handle cash Open availability preferred, nights and weekend availability are required Reporting Relationships:
This job reports to
Front Office Manager
Front Office Assistant Manager
Front Desk Supervisor
The Gateway Hotel & Conference Center is an Equal Opportunity Employer.
Full job record
| Job ID | fa63a78faedc32cb60a9c6df14a3522644dd31cf |
| Org ID | 8d3adda3-fd93-4e90-bbcd-5c713e45e138 |
| Source ID | 9cb5005f-0c17-4974-ba00-800597aab32d |
| Board ID | 9cb5005f-0c17-4974-ba00-800597aab32d |
| Provider | adp_workforcenow |
| Provider Job Key | 576763 |
| Title | Guest Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Ames, IA, US, Ames, IA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IA |
| City | Ames |
| Salary Raw | 13 To 13.50 (USD) Hourly |
| Salary Min | 13 |
| Salary Max | 13.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=13a936e5-3d35-46cb-b622-72bc8fbf8514&ccId=19000101_000001&lang=en_US&type=JS&jobId=576763&jwId=9201079046516_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=13a936e5-3d35-46cb-b622-72bc8fbf8514&ccId=19000101_000001&lang=en_US&type=JS&jobId=576763&jwId=9201079046516_1 |
| First Seen At | 2026-05-31 18:45:27Z |
| Last Seen At | 2026-06-06 12:03:20Z |
| Last Checked At | 2026-06-06 12:03:20Z |
| Last Changed At | 2026-06-06 12:03:20Z |
| Inactive At | — |
| Source Posted At | 2025-08-13 19:28:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=13a936e5-3d35-46cb-b622-72bc8fbf8514|19000101_000001/date=2026-06-06/2026-06-06T12-03-19-780Z-8c4ee822b3785162c5bfd0d0191b404be5e5aa831e277f351ccd15b53e6bc4df.json |
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-size: 16px; font-family: georgia, serif; color: black;\">Job Purpose: </span></strong><span style=\"font-size: 16px; font-family: georgia, serif; color: black;\">Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>Essential Duties & Responsibilities</strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Always greet guests in a friendly and professional manner</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Perform accurate check-in and check-outs of guests daily</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Answer telephone in a timely fashion</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Make reservations over the phone and in person</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Provide mutually beneficial solutions to guest complaints</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Exhibit teamwork throughout all departments of the hotel</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>Qualifications:</strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">High School Diploma or GED required</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">1-year hotel experience preferred</span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Customer Service experience </span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Ability to handle cash </span></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><span style=\"color: black;\">Open availability preferred, nights and weekend availability are required</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><span style='font-family:\"Cambria\",serif;color:black;'>Reporting Relationships:</span></strong></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"936\" style=\"margin-left: 0.2in; border-collapse: collapse; width: 100%;\"><tbody><tr><td valign=\"top\" style=\"width: 16.6667%; padding: 0in 5.4pt; height: 15.65pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;font-family:\"Cambria\",serif;color:black;'>This job reports to</span></strong><span style='font-size:16px;font-family:\"Cambria\",serif;'> </span></p></td><td valign=\"top\" style=\"width: 30.1282%; padding: 0in 5.4pt; height: 15.65pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Cambria\",serif;'>Front Office Manager</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Cambria\",serif;'>Front Office Assistant Manager</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Cambria\",serif;'>Front Desk Supervisor </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Cambria\",serif;'> </span></p></td><td valign=\"top\" style=\"width: 4.48718%; padding: 0in 5.4pt; height: 15.65pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;font-family:\"Cambria\",serif;color:black;'> </span></strong></p></td><td valign=\"top\" style=\"width: 25%; padding: 0in 5.4pt; height: 15.65pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Cambria\",serif;color:black;'> </span></p></td><td valign=\"top\" style=\"width: 23.7179%; padding: 0in 5.4pt; height: 15.65pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Cambria\",serif;'> </span></p></td></tr></tbody></table><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;' id=\"isPasted\"><strong><span style='font-family:\"Cambria\",serif;'>The Gateway Hotel & Conference Center is an Equal Opportunity Employer.</span></strong></p></div></div></div></div></div></div></div></div></div></div>\n",
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