Principal Customer Success Manager- Retail and Hospitality

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          "text": "<p><strong>What you get to do in this role:</strong></p><p>The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.</p><ul><li>You will oversee the engagement and outcomes for customers in your portfolio</li><li>Assign out activities to other team members to achieve outcomes</li><li>Ensure customers are technically healthy and on the most recent version of our product</li><li>Guide development of new Success Plays</li><li>Work with customers to create new use case/success stories</li><li>Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses</li><li>Guide other ServiceNow teams to address customer issues</li><li>Identify and own new projects</li><li>Reduce number of escalated customers</li><li>Guide best practice development and mentor/guide junior team members</li><li>Help with recruiting</li></ul>",
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          "text": "<p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href=\"https://careers.servicenow.com/life-at-servicenow#workpersonas\" rel=\"noopener noreferrer\"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&#xa0;</p><p><strong>Accommodations</strong></p><p>We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href=\"mailto:[email protected]\" rel=\"noopener noreferrer\">[email protected] </a>for assistance.&#xa0;</p><p><strong>Export Control Regulations</strong></p><p>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&#xa0;</p><p>From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .&#xa0;</p>",
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