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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:150%;' data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Overview</span></strong><span style=\"font-family: arial, sans-serif; font-size: 16px;\">:&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:150%;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">The&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Client Support Specialist</strong></span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;is the&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>first point of contact</strong></span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;for individuals and families seeking Behavioral Health and Outreach services. The role focuses on creating a welcoming experience for clients while handling administrative and clinic support tasks to ensure smooth daily operations.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:150%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Key Responsibilities</strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Provide excellent customer service to clients, visitors, and staff</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Verify insurance eligibility using healthcare portals</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Check in clients, schedule appointments, and process payments</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Perform data entry and administrative support for behavioral health programs</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Assist with clinic operations and office tasks</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Manage incoming phone calls through the call center</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:150%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Required Qualifications</strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"background: yellow;\">At least 1 year of front desk experience in a healthcare setting</span></li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"background: yellow;\">Experience working with medical insurance</span></li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Strong computer and data entry skills</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Excellent verbal and written communication</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Strong commitment to confidentiality and data privacy</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">High attention to detail and organization</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Professional, friendly, and compassionate attitude</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:150%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Preferred Qualifications</strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Bilingual English/Spanish (highly valued)</li><li style=\"margin: 0in 0in 8pt; line-height: 150%; font-size: 16px; font-family: arial, sans-serif;\">Experience with Epic (EHR)</li></ul><div><div class=\"fr-view\"><div><div><div><div><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div><div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Benefits &amp; Perks</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: black;\">At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: black;\">Full-time employees enjoy:</span></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Generous Paid Time Off</span></strong><span style=\"color: black;\">&nbsp;&ndash; Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Half-Day Summer Fridays</span></strong><span style=\"color: black;\">&nbsp;(in select programs)</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Medical, Dental &amp; Vision Coverage Options</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Health Savings Account (HSA)</span></strong><span style=\"color: black;\">&nbsp;with monthly employer contributions</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Flexible Spending Accounts FSA &amp; DCA</span></strong><span style=\"color: black;\">&nbsp;(Health Care &amp; Dependent Care)</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">403(b) Retirement Plan</span></strong><span style=\"color: black;\">&nbsp;with up to 6% employer contribution</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Employer-Paid Long-Term Disability, Life &amp; AD&amp;D Insurance</span></strong></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Employee Assistance Program (EAP)</span></strong><span style=\"color: black;\">&nbsp;for confidential support</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Voluntary Opt-In Benefits</span></strong><span style=\"color: black;\">&nbsp;including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Tuition Assistance</span></strong><span style=\"color: black;\">&nbsp;(eligible to apply after 6 months of service)</span></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Student Loan Repayment Opportunity&nbsp;</span></strong></li></ul><p><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: black;\">Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><br></p></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-top:0in;margin-bottom:11.25pt;background:white;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em><span style=\"color: black;\">For more information and to apply, please visit&nbsp;</span></em><a href=\"http://www.familycenters.org/\" target=\"_blank\" style=\"font-family: arial,sans-serif;\">http://www.familycenters.org/</a><em><span style=\"color: black;\">&nbsp;<em>&nbsp;or on our LinkedIn page</em></span></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(74, 74, 74); font-size: 16px;\">Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;margin-top:0in;margin-bottom:11.25pt;background:white;'><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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