Specialist, Client Processing Representative II

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    "ExternalDescriptionStr": "<p>We’re seeking a future team member for the role of Specialist, Client Processing Representative II&nbsp;to join our Global Transfer Agency team. This role is located in Pune.</p><p>In this role, you’ll make an impact in the following ways:&nbsp;</p><ul><li>Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management</li><li>Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication</li><li>Build strong, trusted client relationships and ensure consistent, accurate service delivery</li><li>Ensure full compliance with BNY policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches</li><li>Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes</li><li>Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement</li><li>Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions</li><li>Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk</li><li>Lead and coordinate business and change initiatives impacting day to-day operations</li></ul><p>To be successful in this role, we’re seeking the following:&nbsp;</p><ul><li>Bachelor’s degree in Business, Finance, or related field required.</li><li>Advanced degree or professional certifications in finance or business administration preferred.</li><li>&nbsp;4 years of experience in Transfer Agency or related field within financial services.</li><li>Good experience of Trade processing, reconciliation, client service and people management required.&nbsp;</li><li>Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.&nbsp;</li><li>Experience in holding teams responsible to department KRI’s and undertaking annual performance reviews with teams.</li><li>Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.</li></ul><p><br>&nbsp;</p><p>&nbsp;</p>",
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    "OrganizationDescriptionStr": "<p>At BNY, our culture speaks for itself, check out the latest BNY news at:&nbsp;<a href=\"https://www.bny.com/corporate/global/en/about-us/newsroom.html\" target=\"_blank\" rel=\"nofollow\">BNY Newsroom</a>&nbsp;&amp;&nbsp;<a href=\"https://www.linkedin.com/company/bnyglobal/posts/?feedView=all\" target=\"_blank\" rel=\"nofollow\">BNY LinkedIn</a></p>\n<p style=\"margin-bottom:0in\">&nbsp;Here’s a few of our recent awards:</p>\n<ul style=\"margin-top:0in\">\n <li style=\"margin-bottom:0in\">America’s Most Innovative Companies, Fortune, 2025</li>\n <li style=\"margin-bottom:0in\">World’s Most Admired Companies, Fortune 2025</li>\n <li style=\"margin-bottom:0in\">“Most Just Companies”, Just Capital and CNBC, 2025</li>\n</ul>\n<p style=\"margin-bottom:0in\">Our Benefits and Rewards:</p>\n<p style=\"margin-bottom:0in\">BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.</p>\n<p style=\"margin-bottom:0in\">BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>",
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