Director of Housekeeping

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  "location": {
    "raw": "Memphis, Tennessee, 38103, United States",
    "city": "Memphis",
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    "location": {
      "city": "Memphis",
      "state": "Tennessee",
      "postalCode": "38103",
      "addressCountry": "United States"
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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-weight: bold\">Director of Housekeeping</span></p>\n<p><span style=\"font-weight: bold\">Memphis, TN  - $95,000 - $100,000</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">About the Opportunity</span></p>\n<p>We are seeking an experienced Director of Housekeeping to lead all housekeeping, laundry, and public area operations for a well-established luxury hospitality property. This is a highly visible leadership role responsible for maintaining exceptional guest experiences, developing a large team, and ensuring the highest standards of cleanliness, service, and operational excellence.</p>\n<p> </p>\n<p>The ideal candidate has a proven track record managing large housekeeping teams within luxury hotel environments and thrives in a fast-paced, service-focused setting.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li>Lead all housekeeping, laundry, and public area operations across the property</li>\n<li>Manage staffing, scheduling, training, coaching, and performance management for a team of 100+ employees</li>\n<li>Conduct routine inspections of guest rooms, public spaces, and laundry facilities to ensure quality and brand standards are consistently met</li>\n<li>Oversee departmental budgets, labor management, inventory control, and supply purchasing</li>\n<li>Partner with Engineering and other departments to resolve maintenance issues and improve operational efficiency</li>\n<li>Handle guest concerns and service recovery situations with professionalism and urgency</li>\n<li>Lead daily operational meetings and communicate priorities to management and staff</li>\n<li>Drive employee engagement, accountability, and continuous improvement initiatives</li>\n<li>Ensure compliance with safety regulations, chemical handling procedures, and workplace standards</li>\n<li>Support special projects, operational improvements, and facility upgrades as needed</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Qualifications</span></p>\n<ul>\n<li>5+ years of housekeeping leadership experience within a luxury hotel environment</li>\n<li>Experience managing teams of 100+ employees</li>\n<li>Strong background overseeing both housekeeping and laundry operations</li>\n<li>Proven experience with budgeting, labor management, scheduling, and inventory control</li>\n<li>Strong guest service, communication, and problem-solving skills</li>\n<li>Experience conducting room inspections and maintaining luxury service standards</li>\n<li>Knowledge of OSHA regulations, safety procedures, and cleaning best practices</li>\n<li>Experience working with hotel PMS systems and Microsoft Office</li>\n<li>Ability to lead large teams while maintaining a positive, service-focused culture</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Bilingual Spanish</li>\n<li>Experience leading diverse workforces</li>\n<li>Luxury resort or historic hotel experience</li>\n<li>Experience managing large-volume hospitality operations</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Compensation &amp; Benefits</span></p>\n<ul>\n<li>Base salary: $95,000–$100,000</li>\n<li>Annual performance bonus opportunity</li>\n<li>Comprehensive medical, dental, and vision benefits</li>\n<li>401(k) with company match</li>\n<li>Paid time off and paid holidays</li>\n<li>Complimentary meals during shifts</li>\n</ul>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>",
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