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Home › Companies › 0ccbc5ee 4e9e 4ab2 B85b 76af5788ba44 19000101 000001 › Member Services Officer 2

Member Services Officer 2

0ccbc5ee 4e9e 4ab2 B85b 76af5788ba44 19000101 000001 · Santa Maria, CA, US, Santa Maria, CA · Active · $22–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0ccbc5ee 4e9e 4ab2 B85b 76af5788ba44 19000101 000001
TitleMember Services Officer 2
Normalized title-
Department / team-
LocationSanta Maria, CA, United States
Work model-
Employment typePart Time
Salary$22–$22 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 0ccbc5ee 4e9e 4ab2 B85b 76af5788ba44 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Santa Maria.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0ccbc5ee 4e9e 4ab2 B85b 76af5788ba44 19000101 000001
Source5d770017-cf79-41c0-a598-1b0668a619e2
ATS providerADP Workforce Now Recruiting

Description

SUMMARY Under the general supervision of the Call Center Supervisor, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting members with their banking needs and effectively cross-selling products, services and solutions. Some duties may involve working with members via ITM. Promotes and maintains a positive image of CoastHills. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs. Processes banking transactions, such as withdrawals, transfers of funds, requests for account information, etc. by telephone, mail and/or Interactive Teller Machine (ITM). Opens new memberships and share accounts and closes accounts as requested. Responds to member concerns and requests; assists with completion of forms and documents. Prepares and processes authorized account changes. Processes cashier’s checks, money orders and other services and transactions. Ability to explain all electronic correspondence with Access to XDI Portal. Explains, promotes and cross sells CoastHills services, products, programs and investment opportunities; cross-sells Wealth Management services as well as e-statement account conversions. Proactively responds to members’ inquiries and requests using product knowledge. Researches member issues and questions in Base2000. Operates a variety of office equipment and machines. Researches member issues involving NSF return items and claims of fraudulent account activity. Researches account loan transactions to resolve payment issues. Uses Loans PQ to assist members with application status, branch assignment and denial reason. Provides information to members on loan options, rates, terms and collateral requirements. Informs members of necessary information required to complete loan applications. Provides information regarding State/Federal regulations to members when issues arise. Prepares and processes stop payments/revoke authorizations, check orders, sole proprietorships and bank wires. Assist with online banking, bill payer, and mobile deposit questions/issues. Researches GAP (Guaranteed Asset Protection) MBI (Mechanical Breakdown Insurance) and Debt Cancellation (Life, Unemployment, Disability) issues that members encounter and provides documentation requested, answering members’ questions regarding loan coverage. Uses FI Manager to reset HB, allow access to FI-FI and respond in message center. If assigned to ITM, processes member transactions, accurately balances ITM daily balance to Episys balance sheet. Monitors status of ITMs and notifies appropriate employees of issues or problems. Uses computerized systems for member authentication or information validation before conducting transactions. Regularly attends and participates in in-house training. Performs duties as assigned by management and may be assigned to work at any location. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Minimum one year of customer service and/or cash handling experience in a retail or banking environment. Certificates, Licenses and Registrations None. Knowledge Successful completion of core competencies certification and Member Services Officer Level 2 certification within six months of employment. Knowledge of branch operational activities and basic understanding of lending practices and policies. Other Skills and Abilities Successful completion of pre-employment testing. Operates a variety of office equipment and machines. Ability to travel, attend, and participate in training and meetings at various locations. AFFIRMATIVE ACTION/EEO STATEMENT: CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here .

Full job record

Job IDfa06c7d25023f1b64633434d339e4e3cf2d0db61
Org ID5726f553-7d6c-4fcb-9dcb-88e668bde915
Source ID5d770017-cf79-41c0-a598-1b0668a619e2
Board ID5d770017-cf79-41c0-a598-1b0668a619e2
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Provider Job Key569092
TitleMember Services Officer 2
Normalized Title—
Statusactive
Activeyes
Location TextSanta Maria, CA, US, Santa Maria, CA
Department—
Team—
Employment Typepart_time
Workplace Type—
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CountryUnited States
RegionCA
CitySanta Maria
Salary Raw21.50 To 22 (USD) Hourly
Salary Min21.5
Salary Max22
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-05-31 18:32:18Z
Last Seen At2026-06-06 13:14:21Z
Last Checked At2026-06-06 13:14:21Z
Last Changed At2026-06-06 13:14:21Z
Inactive At—
Source Posted At2026-05-27 17:53:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;' data-pasted=\"true\"><strong><u><span style='font-family:\"Calibri\",sans-serif;'>SUMMARY</span></u></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Under the general supervision of the Call Center Supervisor, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting members with their banking needs and effectively cross-selling products, services and solutions. Some duties may involve working with members via ITM. Promotes and maintains a positive image of CoastHills.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><u><span style='font-family:\"Calibri\",sans-serif;'>ESSENTIAL FUNCTIONS&nbsp;</span></u></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><em><span style='font-family:\"Calibri\",sans-serif;'>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.</span></em></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><em>&nbsp;</em></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Processes banking transactions, such as withdrawals, transfers of funds, requests for account information, etc. by telephone, mail and/or Interactive Teller Machine (ITM).</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Opens new memberships and share accounts and closes accounts as requested.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Responds to member concerns and requests; assists with completion of forms and documents.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Prepares and processes authorized account changes.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Processes cashier&rsquo;s checks, money orders and other services and transactions.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Ability to explain all electronic correspondence with Access to XDI Portal.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Explains, promotes and cross sells CoastHills services, products, programs and investment opportunities; cross-sells Wealth Management services as well as e-statement account conversions.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Proactively responds to members&rsquo; inquiries and requests using product knowledge.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Researches member issues and questions in Base2000.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Operates a variety of office equipment and machines.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Researches member issues involving NSF return items and claims of fraudulent account activity.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Researches account loan transactions to resolve payment issues.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Uses Loans PQ to assist members with application status, branch assignment and denial reason.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Provides information to members on loan options, rates, terms and collateral requirements. Informs members of necessary information required to complete loan applications.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Provides information regarding State/Federal regulations to members when issues arise.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Prepares and processes stop payments/revoke authorizations, check orders, sole proprietorships and</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>bank wires.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Assist with online banking, bill payer, and mobile deposit questions/issues.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Researches GAP (Guaranteed Asset Protection) MBI (Mechanical Breakdown Insurance) and Debt</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Cancellation (Life, Unemployment, Disability) issues that members encounter and provides documentation requested, answering members&rsquo; questions regarding loan coverage.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>Uses FI Manager to reset HB, allow access to FI-FI and respond in message center.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;'>If assigned to ITM, processes member transactions, accurately balances ITM daily balance to Episys balance sheet. Monitors status of ITMs and notifies appropriate employees of issues or problems. Uses computerized systems for member authentication or information validation before conducting transactions.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Regularly attends and participates in in-house training.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'>&nbsp;</p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Performs duties as assigned by management and may be assigned to work at any location.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><u><span style='font-family:\"Calibri\",sans-serif;'>QUALIFICATIONS</span></u></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><em><span style='font-family:\"Calibri\",sans-serif;'>The requirements listed below are representative of the knowledge, skill, and/or ability required.</span></em></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><em><span style='font-family:\"Calibri\",sans-serif;'>Education and Experience&nbsp;</span></em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Minimum one year of customer service and/or cash handling experience in a retail or banking environment.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><em><span style='font-family:\"Calibri\",sans-serif;'>Certificates, Licenses and Registrations</span></em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>None.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><em><span style='font-family:\"Calibri\",sans-serif;'>Knowledge</span></em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Successful completion of core competencies certification and Member Services Officer Level 2 certification within six months of employment.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of branch operational activities and basic understanding of lending practices and policies.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><em><span style='font-family:\"Calibri\",sans-serif;'>Other Skills and Abilities</span></em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Successful completion of pre-employment testing.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Operates a variety of office equipment and machines.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Ability to travel, attend, and participate in training and meetings at various locations.</span></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;text-align:justify;'><strong><u><span style='font-family:\"Calibri\",sans-serif;'>AFFIRMATIVE ACTION/EEO STATEMENT:</span></u></strong></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:.25pt;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><em><span style='font-family:\"Calibri\",sans-serif;'>CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.&nbsp;</span></em></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;margin-left:12.35pt;'><em>&nbsp;</em></p><p style='margin:0in;font-size:15px;font-family:\"Univers\",sans-serif;'><em><span style='font-family:\"Calibri\",sans-serif;'>For our EEO Policy Statement, please click&nbsp;</span></em><a href=\"https://coasthills.sharepoint.com/_layouts/15/guestaccess.aspx?share=EfdZ8M8svMZHhv5X3i7bjoYBBjPxxwqFYNQJwvIwJWivgw&e=T04hpu\" target=\"_blank\"><em><span style='font-family:\"Calibri\",sans-serif;'>here</span></em></a><em><span style='font-family:\"Calibri\",sans-serif;'>. If you&rsquo;d like more information on your EEO rights under the law, please click&nbsp;</span></em><a href=\"https://coasthills.sharepoint.com/_layouts/15/guestaccess.aspx?share=ERC7jJvX9KdMloT0MbNFKIEBLmRlEua5nYg9h2Pc2bIJ-g&e=gU7ZUj\" target=\"_blank\"><em><span style='font-family:\"Calibri\",sans-serif;'>here</span></em></a><em><span style='font-family:\"Calibri\",sans-serif;'>.&nbsp;</span></em></p></div></div></div>\n",
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