Home › Companies › Agatlaboratories › Client Services Representative - Dartmouth
Client Services Representative - Dartmouth
Agatlaboratories · Dartmouth, NS, B3B 1M2 · Active · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Agatlaboratories |
| Title | Client Services Representative - Dartmouth |
| Normalized title | - |
| Department / team | - |
| Location | Dartmouth, NS, Canada |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Agatlaboratories. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Dartmouth. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Agatlaboratories |
| Source | aef5e629-9feb-4245-8e4f-2d3dfab81376 |
| ATS provider | JazzHR / ApplyToJob |
Description
Your future is bright at AGAT!
At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.
What you will be doing :
Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls Manage customer expectations with respect to all aspects of the work orders in-house by: Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT) Communicating when sample integrity issues arise Proactively informing clients when delays with TAT arise in the lab Providing recommendations to management team regarding additional packages/report formats based on customers’ requests Coordinating with Lab and other operations regarding client projects and reanalysis Effectively communicating the status of projects and updates in the laboratory to clients Updating client special instructions in the Client Master File (CMF) Participate in team training and development Remain current on all aspects of the department What you bring to the table : Minimum Diploma/Degree in Science or equivalent relevant experience Minimum 3 years laboratory or customer service experience Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems) Excellent communication skills both verbal and written; confident telephone communications essential Patience; customer rapport building skills are essential Excellent organization and time management skills Attention to detail for routine tasks and commitment to quality standards Effective problem solving skills Ability to work independently under pressure Previous Customer Service experience and team-oriented focus is essential Why Join Us?
At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including: Comprehensive health, dental, and vision care. Paid vacation and flexible sick time. Employee Assistance Program (EAP). Long-term disability and life insurance. Professional development opportunities. Who We Are:
AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Full job record
| Job ID | f9e69d31c56ac0e829c1c80e1067f6e5d4ade862 |
| Org ID | df6aa242-c5bb-42de-83ef-40f6e73c0f47 |
| Source ID | aef5e629-9feb-4245-8e4f-2d3dfab81376 |
| Board ID | aef5e629-9feb-4245-8e4f-2d3dfab81376 |
| Provider | jazzhr |
| Provider Job Key | 8bwJSuRuxU |
| Title | Client Services Representative - Dartmouth |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Dartmouth, NS, B3B 1M2 |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | Canada |
| Region | NS |
| City | Dartmouth |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://agatlaboratories.applytojob.com/apply/8bwJSuRuxU/Client-Services-Representative-Dartmouth |
| Apply URL | https://agatlaboratories.applytojob.com/apply/8bwJSuRuxU/Client-Services-Representative-Dartmouth |
| First Seen At | 2026-06-04 14:27:41Z |
| Last Seen At | 2026-06-06 10:45:22Z |
| Last Checked At | 2026-06-06 10:45:22Z |
| Last Changed At | 2026-06-04 14:27:41Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=agatlaboratories/date=2026-06-06/2026-06-06T10-45-19-242Z-b7fb25265fb3176b5b8c7b196186fff67c956728f29773db63c38588f12dce95.json |
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"description_html": "<p style=\"margin-bottom:11px;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Your future is bright at AGAT!</span></span></span></b><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">What you will be doing</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">:</span></span></span></span></p><ul><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Manage customer expectations with respect to all aspects of the work orders in-house by:</span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Communicating when sample integrity issues arise</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Proactively informing clients when delays with TAT arise in the lab</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Providing recommendations to management team regarding additional packages/report formats based on customers’ requests</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Coordinating with Lab and other operations regarding client projects and reanalysis</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Effectively communicating the status of projects and updates in the laboratory to clients</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Updating client special instructions in the Client Master File (CMF)</span></span></span></span></span></li></ul></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Participate in team training and development</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Remain current on all aspects of the department</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">What you bring to the table</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">:</span></span></span></span><ul><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Minimum Diploma/Degree in Science or equivalent relevant experience</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Minimum 3 years laboratory or customer service experience</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent communication skills both verbal and written; confident telephone communications essential</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Patience; customer rapport building skills are essential</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent organization and time management skills</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Attention to detail for routine tasks and commitment to quality standards</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Effective problem solving skills</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently under pressure</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Previous Customer Service experience and team-oriented focus is essential</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:Arial, sans-serif;\">Why Join Us?</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:</span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Comprehensive health, dental, and vision care.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Paid vacation and flexible sick time.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Employee Assistance Program (EAP).</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Long-term disability and life insurance.</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Professional development opportunities.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:Arial, sans-serif;\">Who We Are:</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.</span><br><br><span style=\"font-family:Arial, sans-serif;\">We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.</span><br><br><b><span style=\"font-family:Arial, sans-serif;\">Our Commitment to Community and Philanthropy:</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.</span><br><br><span style=\"font-family:Arial, sans-serif;\">Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.</span><br><br><span style=\"font-family:Arial, sans-serif;\">Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.</span><br><br><span style=\"font-family:Arial, sans-serif;\">Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.</span><br><br><b><span style=\"font-family:Arial, sans-serif;\">Inclusion and Diversity:</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.</span><br><span style=\"font-family:Arial, sans-serif;\">Thank You for Your Interest:</span><br><br><span style=\"font-family:Arial, sans-serif;\">We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.</span></span></span></span>",
"description_text": "Your future is bright at AGAT!\n At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.\n What you will be doing :\n Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries\n Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls\n Manage customer expectations with respect to all aspects of the work orders in-house by: Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)\n Communicating when sample integrity issues arise\n Proactively informing clients when delays with TAT arise in the lab\n Providing recommendations to management team regarding additional packages/report formats based on customers’ requests\n Coordinating with Lab and other operations regarding client projects and reanalysis\n Effectively communicating the status of projects and updates in the laboratory to clients\n Updating client special instructions in the Client Master File (CMF)\n Participate in team training and development\n Remain current on all aspects of the department\n What you bring to the table : Minimum Diploma/Degree in Science or equivalent relevant experience\n Minimum 3 years laboratory or customer service experience\n Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)\n Excellent communication skills both verbal and written; confident telephone communications essential\n Patience; customer rapport building skills are essential\n Excellent organization and time management skills\n Attention to detail for routine tasks and commitment to quality standards\n Effective problem solving skills\n Ability to work independently under pressure\n Previous Customer Service experience and team-oriented focus is essential\n Why Join Us?\n At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including: Comprehensive health, dental, and vision care.\n Paid vacation and flexible sick time.\n Employee Assistance Program (EAP).\n Long-term disability and life insurance.\n Professional development opportunities.\n Who We Are:\n AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.\n We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.\n Our Commitment to Community and Philanthropy:\n At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.\n Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.\n Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.\n Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.\n Inclusion and Diversity:\n AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.\n Thank You for Your Interest:\n We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.",
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"description": "<p style=\"margin-bottom:11px;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Your future is bright at AGAT!</span></span></span></b><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">What you will be doing</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">:</span></span></span></span></p><ul><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Manage customer expectations with respect to all aspects of the work orders in-house by:</span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Communicating when sample integrity issues arise</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Proactively informing clients when delays with TAT arise in the lab</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Providing recommendations to management team regarding additional packages/report formats based on customers’ requests</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Coordinating with Lab and other operations regarding client projects and reanalysis</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Effectively communicating the status of projects and updates in the laboratory to clients</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Updating client special instructions in the Client Master File (CMF)</span></span></span></span></span></li></ul></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Participate in team training and development</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Remain current on all aspects of the department</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">What you bring to the table</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">:</span></span></span></span><ul><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Minimum Diploma/Degree in Science or equivalent relevant experience</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Minimum 3 years laboratory or customer service experience</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent communication skills both verbal and written; confident telephone communications essential</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Patience; customer rapport building skills are essential</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent organization and time management skills</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Attention to detail for routine tasks and commitment to quality standards</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Effective problem solving skills</span></span></span></span></span></li><li style=\"margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently under pressure</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:16px;\"><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Previous Customer Service experience and team-oriented focus is essential</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:Arial, sans-serif;\">Why Join Us?</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:</span></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Comprehensive health, dental, and vision care.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Paid vacation and flexible sick time.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Employee Assistance Program (EAP).</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Long-term disability and life insurance.</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Professional development opportunities.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:Arial, sans-serif;\">Who We Are:</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.</span><br><br><span style=\"font-family:Arial, sans-serif;\">We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.</span><br><br><b><span style=\"font-family:Arial, sans-serif;\">Our Commitment to Community and Philanthropy:</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.</span><br><br><span style=\"font-family:Arial, sans-serif;\">Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.</span><br><br><span style=\"font-family:Arial, sans-serif;\">Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.</span><br><br><span style=\"font-family:Arial, sans-serif;\">Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.</span><br><br><b><span style=\"font-family:Arial, sans-serif;\">Inclusion and Diversity:</span></b><br><br><span style=\"font-family:Arial, sans-serif;\">AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.</span><br><span style=\"font-family:Arial, sans-serif;\">Thank You for Your Interest:</span><br><br><span style=\"font-family:Arial, sans-serif;\">We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.</span></span></span></span>",
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