Customer Service Supervisor - Lexington Main

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Equal Opportunity Employer</strong></p><p><strong>&nbsp;</strong></p><p><strong>Summary Description</strong></p><p>Responsible for supervising and coaching the CSR staff. &nbsp;Ensures delivery of City&rsquo;s phone and CSR service standards to provide excellent customer service. &nbsp;Leads and coaches CSR staff to identify customer needs and act on referral opportunities. &nbsp;May open new accounts and deliver additional services at the branch. &nbsp;Ensures cash and branch audits are completed per branch guidelines.</p><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p><strong>Essential Functions</strong></p><ul><li>Supervises and coaches CSR staff</li><li>Ensures delivery of City&rsquo;s customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers&rsquo; financial needs</li><li>Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments</li><li>Maintains and balances a working cash supply</li><li>Displays a positive and professional attitude at all times</li><li>Maintains current knowledge of bank products and services</li><li>Works closely with Manager and branch team to generate new business</li><li>Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust</li><li>Actively participates in branch campaigns and incentives</li><li>May open new accounts and deliver additional services at the branch</li><li>May be responsible for branch vault or ATM cash, or serve as a backup for these roles</li><li>Completes all training within predetermined time limits</li><li>Adheres to all bank regulatory, audit, and compliance policies and procedures</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job</li></ul><p>&nbsp;</p><p><strong>Position Requirements</strong></p><ul><li>High school diploma or equivalent</li><li>Previous supervisory experience preferred</li><li>1-2 years of retail/customer service experience required, with sales experience preferred</li><li>Displays professional dress and demeanor</li><li>Personal computer proficiency</li><li>Cash handling experience preferred</li><li>Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5&ndash;10 lbs</li><li>Work is generally performed indoors in environmentally-controlled conditions</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p><strong>Critical Skills / Expertise</strong></p><ul><li>Excellent customer service and sales skills</li><li>Excellent oral communication and listening skills</li><li>Knowledge of (or ability to learn) the bank&rsquo;s operating systems, policies and procedures</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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