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CX Lead

Kick · Toronto, Canada, Toronto, ON, Canada · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyKick
TitleCX Lead
Normalized title-
Department / teamCustomer Experience
LocationToronto, ON, Canada
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2025-10-03 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Kick.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Toronto.Open
Department jobsActive postings in Customer Experience.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyKick
Sourcee9b1fda8-bc68-484a-83a4-72b5b2e7b1fd
ATS providerRippling ATS

Description

company About Kick Kick is an applied AI company building the first self-driving bookkeeping experience. We’ve raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff–so they can focus on what matters most. We’re an team of cross-functional entrepreneurs, engineers and domain experts using craft, agency and candor to build the future of accounting and grow the ownership economy. About the Role Kick is reimagining what it's like to run a modern business, where much of the busy work gets automated. The Customer Experience Lead will work at the edge of what's possible in this AI-native world, where revenue is driven by the amount of value generated for our Business Owner and Accountant customers. You will use your domain expertise in accounting and work with small business owners and accountants to make sure they are successful and translate learnings into product feedback. You'll contribute to the development of content that touches all areas of the customer journey from onboarding to renewal. role What you'll do Optimize our annual close delivery process in collaboration with Operations, Engineering and CX with the goal of $1M ARR/FTE capacity. Partner across Sales, Partnerships, Growth to deliver a world-class experiences for customers and partners. Design repeatable processes across the customer journey from handoff to year-end close and renewals. Identify opportunities to increase expansion revenue and customer retention by delivering a seamless experience. Shape our internal knowledge base, train future team members and “build the playbook” on how to work best with Business Owners and Accountants. Respond directly to customer inquiries across onboarding and support with clarity, empathy, and action. What we're looking for Domain expertise (Strong accounting knowledge required, CPA preferred) working with complex accounting workflows across small to large businesses 3–7+ years in SaaS Customer Success, CX Operations, or Implementation, with a track record of improving onboarding and retention. Exceptional writing and verbal communication, articulating customer needs and internal recommendations with precision. Bonus Points For Empathy for Entrepreneurs; been self-employed, run a side business, or served small-business owners. You were an early employee (or founder) at a startup and are comfortable defining process, policy, and metrics from the ground up. Advanced undergraduate and graduate business credentials (MS/MBA, CPA, EA) or a background in consulting or advisory. Location This role is in person in our Toronto, Canada office. What We Offer $100,000-$150,000 CAD with generous equity Comprehensive medical, dental, and vision for you and your family Life insurance & disability coverage Daily lunches, snacks, and beverages (coffee, matcha, carbonated) Join Us We’re building a world-class team of creative thinkers and doers from diverse backgrounds. If you’re excited by this role—even if your experience isn’t a perfect match—we want to hear from you.

Full job record

Job IDf9b1a8bb61360df7266d42f2404b07a4f42f70a9
Org IDc4e27db9-30d2-4dc6-954d-4888f1a1362f
Source IDe9b1fda8-bc68-484a-83a4-72b5b2e7b1fd
Board IDe9b1fda8-bc68-484a-83a4-72b5b2e7b1fd
Providerrippling
Provider Job Keyf38a6039-2bdb-4e10-a79e-5b5a2b27dd7b
TitleCX Lead
Normalized Title—
Statusactive
Activeyes
Location TextToronto, Canada, Toronto, ON, Canada
DepartmentCustomer Experience
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryCanada
RegionON
CityToronto
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/kick/jobs/f38a6039-2bdb-4e10-a79e-5b5a2b27dd7b
Apply URLhttps://ats.rippling.com/kick/jobs/f38a6039-2bdb-4e10-a79e-5b5a2b27dd7b
First Seen At2026-05-29 07:13:04Z
Last Seen At2026-06-06 08:45:28Z
Last Checked At2026-06-06 08:45:28Z
Last Changed At2026-06-06 08:45:28Z
Inactive At—
Source Posted At2025-10-03 00:18:24Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=kick/date=2026-06-06/2026-06-06T08-45-28-124Z-a8dd2dda02ca91080fea7418bf0ec83ee2f333fe92f0e28f2a82394001c245ee.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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Extensions
{}
Native Structured
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    "description": {
      "role": "<meta><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">What you'll do</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Optimize our annual close delivery process in collaboration with Operations, Engineering and CX with the goal of $1M ARR/FTE capacity.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Partner across Sales, Partnerships, Growth to deliver a world-class experiences for customers and partners.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Design repeatable processes across the customer journey from handoff to year-end close and renewals.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Identify opportunities to increase expansion revenue and customer retention by delivering a seamless experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Shape our internal knowledge base, train future team members and “build the playbook” on how to work best with Business Owners and Accountants.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Respond directly to customer inquiries across onboarding and support with clarity, empathy, and action.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">What we're looking for</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Domain expertise (Strong accounting knowledge required, CPA preferred) working with complex accounting workflows across small to large businesses</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">3–7+ years in SaaS Customer Success, CX Operations, or Implementation, with a track record of improving onboarding and retention.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Exceptional writing and verbal communication, articulating customer needs and internal recommendations with precision.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Bonus Points For</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Empathy for Entrepreneurs; been self-employed, run a side business, or served small-business owners.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">You were an early employee (or founder) at a startup and are comfortable defining process, policy, and metrics from the ground up.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Advanced undergraduate and graduate business credentials (MS/MBA, CPA, EA) or a background in consulting or advisory.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Location</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This role is in person in our Toronto, Canada office. </span><br><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">What We Offer</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">$100,000-$150,000 CAD with generous equity</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comprehensive medical, dental, and vision for you and your family</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Life insurance &amp; disability coverage</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Daily lunches, snacks, and beverages (coffee, matcha, carbonated)</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Join Us</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We’re building a world-class team of creative thinkers and doers from diverse backgrounds. If you’re excited by this role—even if your experience isn’t a perfect match—we want to hear from you.</span></p>",
      "company": "<meta><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About Kick</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Kick is an applied AI company building the first self-driving bookkeeping experience. We’ve raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff–so they can focus on what matters most.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">We’re an team of cross-functional entrepreneurs, engineers and domain experts using craft, agency and candor to build the future of accounting and grow the ownership economy.</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About the Role</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Kick is reimagining what it's like to run a modern business, where much of the busy work gets automated. The Customer Experience Lead will work at the edge of what's possible in this AI-native world, where revenue is driven by the amount of value generated for our Business Owner and Accountant customers.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">You will use your domain expertise in accounting and work with small business owners and accountants to make sure they are successful and translate learnings into product feedback. You'll contribute to the development of content that touches all areas of the customer journey from onboarding to renewal. </span></p>"
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