Operations Manager

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    "description_html": "<p><strong>Operations Manager- Mach3 Machining</strong></p><p><strong>Reports To: </strong>Director of Operations</p><p><strong>Location: </strong>Mach3 Machining, Cuyahoga Falls, OH</p><p><strong>FLSA Status: </strong>Exempt/Management</p><p>&nbsp;</p><p><u><strong>ROLE OBJECTIVE</strong></u></p><p>The Operations Manager is the senior site leader responsible for the full operational performance of their assigned facility. This role owns everything that happens within the four walls — production output, quality, safety, workforce, cost, and maintenance — and is the single accountable leader for the site's business results. The Operations Manager operates with a high degree of autonomy, escalating to the Director of Operations for cross-site, strategic, or policy-level decisions.</p><p><br></p><p><u><strong>WHY THIS ROLE EXISTS</strong></u></p><p>· Each AECo facility has distinct equipment, processes, workforce profiles, and customer requirements; dedicated site leadership ensures these nuances are managed with expertise and proximity.</p><p>· The Director of Operations cannot simultaneously manage daily operations at two facilities — the Operations Manager is the on-site decision-maker.</p><p>· Site-level speed, morale, and accountability require a single recognized leader who is physically present and operationally engaged.</p><p><br></p><p><u><strong>CORE RESPONSIBILITIES</strong></u></p><p><strong>1. Production &amp; Delivery Performance</strong></p><p>· Own the daily, weekly, and monthly production schedule — ensuring on-time, on-quality delivery of all customer orders; manage capacity constraints and adjust for bottleneck operations.</p><p>· Look forward forecasting one month out, planning for capacity and “open capacity” and predict bottlenecks.</p><p>· Manage production supervisors, lead dispatching decisions, and resolve constraints in real time.</p><p>· Implement and maintain visual management systems (production boards, flow indicators, WIP controls, morning production walks).</p><p>· Drive OEE improvement for critical production assets.</p><p>· In coordination with the Inventory Operations Manager (IOM), perform weekly ship planning and reporting to reach targeted ship plan.</p><p>· Evaluate monthly fall-outs and analyze data for trends and action planning.</p><p><strong>2. Supply Chain Execution &amp; Material Coordination</strong></p><p>· Partner with the IOM to ensure material availability aligns with the production schedule; escalate shortages or lead time risks as early as possible.</p><p>· Provide demand signals and material forecasts to IOM for purchasing planning — communicate schedule changes, priority shifts, and new order requirements promptly.</p><p>· Identify site-specific supply chain pain points (recurring shortages, problem vendors, quality escapes from suppliers) and escalate to the Director of Operations for strategic resolution.</p><p>· Coordinate with Engineering &amp; Estimating on material requirements for quoted jobs; ensure BOM accuracy and material procurement lead times are reflected in scheduling.</p><p><strong>3. Quality &amp; Continuous Improvement</strong></p><p>· Champion quality culture on the shop floor; hold supervisors and operators accountable for in-process inspection and product yield.</p><p>· Coordinate with Engineering &amp; Quality on NCRs, corrective actions, and customer complaints; ensure timely root cause analysis and corrective action closure.</p><p>· Lead or support lean/continuous improvement projects at the site level.</p><p>· Oversee Engineering &amp; Estimating team; ensure quoted jobs are accurately estimated and engineered for manufacturability; lead project kick-off meetings.</p><p>· Coordinate with Quality inbound receiving quality checks in coordination with Shipping &amp; Receiving, flag and segregate non-conforming material immediately.</p><p><strong>4. Safety &amp; Compliance</strong></p><p>All completed in coordination with the Corporate Compliance Specialist:</p><p>· Own site-level safety — daily hazard walks, incident response, near-miss reporting, and PPE compliance.</p><p>· Conduct all required safety inspections, lead incident reviews, and implement corrective actions for any recordable events.</p><p>· Ensure all applicable OSHA and regulatory requirements for the site are maintained.</p><p><strong>5. Workforce &amp; Labor Management</strong></p><p>· Manage site headcount: scheduling, OT approval, labor efficiency, and daily attendance management.</p><p>· Conduct regular performance conversations with direct reports; develop front-line supervisors.</p><p>· Foster a positive, productive, and accountable shop floor culture.</p><p><strong>6. Customer Interaction&nbsp;</strong></p><p>· Act as the primary site-level contact for customers, ensuring timely communication, responsiveness, and issue resolution.&nbsp;</p><p>· Manage customer complaints, delivery issues, and quality concerns at the site level; escalate unresolved or strategic issues to the Director of Operations.&nbsp;</p><p>· Lead customer visit preparation and site tours; present operational capabilities and address customer questions.&nbsp;</p><p>· Build and maintain strong relationships with key customers; proactively identify opportunities to improve customer satisfaction and retention.&nbsp;</p><p>· Coordinate with Engineering &amp; Quality on customer requirements, specifications, and corrective actions.</p><p><strong>7. Maintenance &amp; Facilities</strong></p><p>· Own the preventive maintenance program for all production equipment at the site.</p><p>· Manage, oversee, and direct maintenance personnel; prioritize corrective maintenance to minimize unplanned downtime.</p><p>· Manage facility expenses within approved budget; escalate capital needs to Director of Operations.</p><p><strong>8. Financial Accountability</strong></p><p>· Co-own P&amp;L, own site-level operational cost performance — labor efficiency, scrap, OT, and supply/consumable costs.</p><p>· Participate in budget development; provide variance explanations and corrective actions in monthly reviews.</p><p>· Identify cost reduction opportunities without compromising quality or delivery commitments.</p>",
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      "description": "<p>Description</p><p><strong>Operations Manager- Mach3 Machining</strong></p><p><strong>Reports To: </strong>Director of Operations</p><p><strong>Location: </strong>Mach3 Machining, Cuyahoga Falls, OH</p><p><strong>FLSA Status: </strong>Exempt/Management</p><p> </p><p><u><strong>ROLE OBJECTIVE</strong></u></p><p>The Operations Manager is the senior site leader responsible for the full operational performance of their assigned facility. This role owns everything that happens within the four walls — production output, quality, safety, workforce, cost, and maintenance — and is the single accountable leader for the site's business results. The Operations Manager operates with a high degree of autonomy, escalating to the Director of Operations for cross-site, strategic, or policy-level decisions.</p><p><br/></p><p><u><strong>WHY THIS ROLE EXISTS</strong></u></p><p>· Each AECo facility has distinct equipment, processes, workforce profiles, and customer requirements; dedicated site leadership ensures these nuances are managed with expertise and proximity.</p><p>· The Director of Operations cannot simultaneously manage daily operations at two facilities — the Operations Manager is the on-site decision-maker.</p><p>· Site-level speed, morale, and accountability require a single recognized leader who is physically present and operationally engaged.</p><p><br/></p><p><u><strong>CORE RESPONSIBILITIES</strong></u></p><p><strong>1. Production & Delivery Performance</strong></p><p>· Own the daily, weekly, and monthly production schedule — ensuring on-time, on-quality delivery of all customer orders; manage capacity constraints and adjust for bottleneck operations.</p><p>· Look forward forecasting one month out, planning for capacity and “open capacity” and predict bottlenecks.</p><p>· Manage production supervisors, lead dispatching decisions, and resolve constraints in real time.</p><p>· Implement and maintain visual management systems (production boards, flow indicators, WIP controls, morning production walks).</p><p>· Drive OEE improvement for critical production assets.</p><p>· In coordination with the Inventory Operations Manager (IOM), perform weekly ship planning and reporting to reach targeted ship plan.</p><p>· Evaluate monthly fall-outs and analyze data for trends and action planning.</p><p><strong>2. Supply Chain Execution & Material Coordination</strong></p><p>· Partner with the IOM to ensure material availability aligns with the production schedule; escalate shortages or lead time risks as early as possible.</p><p>· Provide demand signals and material forecasts to IOM for purchasing planning — communicate schedule changes, priority shifts, and new order requirements promptly.</p><p>· Identify site-specific supply chain pain points (recurring shortages, problem vendors, quality escapes from suppliers) and escalate to the Director of Operations for strategic resolution.</p><p>· Coordinate with Engineering & Estimating on material requirements for quoted jobs; ensure BOM accuracy and material procurement lead times are reflected in scheduling.</p><p><strong>3. Quality & Continuous Improvement</strong></p><p>· Champion quality culture on the shop floor; hold supervisors and operators accountable for in-process inspection and product yield.</p><p>· Coordinate with Engineering & Quality on NCRs, corrective actions, and customer complaints; ensure timely root cause analysis and corrective action closure.</p><p>· Lead or support lean/continuous improvement projects at the site level.</p><p>· Oversee Engineering & Estimating team; ensure quoted jobs are accurately estimated and engineered for manufacturability; lead project kick-off meetings.</p><p>· Coordinate with Quality inbound receiving quality checks in coordination with Shipping & Receiving, flag and segregate non-conforming material immediately.</p><p><strong>4. Safety & Compliance</strong></p><p>All completed in coordination with the Corporate Compliance Specialist:</p><p>· Own site-level safety — daily hazard walks, incident response, near-miss reporting, and PPE compliance.</p><p>· Conduct all required safety inspections, lead incident reviews, and implement corrective actions for any recordable events.</p><p>· Ensure all applicable OSHA and regulatory requirements for the site are maintained.</p><p><strong>5. Workforce & Labor Management</strong></p><p>· Manage site headcount: scheduling, OT approval, labor efficiency, and daily attendance management.</p><p>· Conduct regular performance conversations with direct reports; develop front-line supervisors.</p><p>· Foster a positive, productive, and accountable shop floor culture.</p><p><strong>6. Customer Interaction </strong></p><p>· Act as the primary site-level contact for customers, ensuring timely communication, responsiveness, and issue resolution. </p><p>· Manage customer complaints, delivery issues, and quality concerns at the site level; escalate unresolved or strategic issues to the Director of Operations. </p><p>· Lead customer visit preparation and site tours; present operational capabilities and address customer questions. </p><p>· Build and maintain strong relationships with key customers; proactively identify opportunities to improve customer satisfaction and retention. </p><p>· Coordinate with Engineering & Quality on customer requirements, specifications, and corrective actions.</p><p><strong>7. Maintenance & Facilities</strong></p><p>· Own the preventive maintenance program for all production equipment at the site.</p><p>· Manage, oversee, and direct maintenance personnel; prioritize corrective maintenance to minimize unplanned downtime.</p><p>· Manage facility expenses within approved budget; escalate capital needs to Director of Operations.</p><p><strong>8. Financial Accountability</strong></p><p>· Co-own P&L, own site-level operational cost performance — labor efficiency, scrap, OT, and supply/consumable costs.</p><p>· Participate in budget development; provide variance explanations and corrective actions in monthly reviews.</p><p>· Identify cost reduction opportunities without compromising quality or delivery commitments.</p><p>Requirements</p><p>·7+ years of manufacturing experience, with at least 3 years in a supervisory or management role.</p><p>· Hands-on job-shop, fabrication, or precision machining background strongly preferred.</p><p>· Experience with CNC machining operations; familiarity with job costing and quoting processes.</p><p>· Demonstrated ability to manage a shop floor through supervisors — not just hands-on production.</p><p>· Working knowledge of supply chain execution — able to read a production schedule, identify material shortages, and communicate with purchasing effectively.</p><p>· Comfortable with quality systems, basic data analysis, and financial reporting.</p><p><br/></p>",
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