IT Help Desk Technician I

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    "id": "952",
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    "location": {
      "city": "Plain City",
      "state": "Ohio"
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    "employmentStatusLabel": "A - Full Time"
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    "location": {
      "city": "Plain City",
      "state": "Ohio",
      "postalCode": "43064",
      "addressCountry": "United States"
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    "datePosted": "2026-06-10",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Our Mission is to Identify, Hire, Train and Retain the very best people!  Could that be you?  </span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Join the Ace Electric team for opportunities to work with the best team and build your career with Ace University!</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\"><span>Since our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: commercial, mission critical, education, healthcare, institutional, industrial, correctional facilities, hospitality, military bases, retail and others. In the past 15 years, locations have been added in Macon, GA, Atlanta, GA, Jackson, TN, Statesboro, GA, Sanford, NC and Plain City, OH. Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work. We have the resources, professional staff and project management team to handle almost any type of electrical project. Our history of safety and quality has been established through years of successful projects and satisfied customers. Ace Electric is growing bigger in business each year and has no signs of slowing down!  </span></span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Benefits:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances</span></li>\n<li><span style=\"font-size: 15px\">401k with Match</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">General Summary:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 15px\"><span style=\"color: rgb(0, 0, 0); font-size: medium\">The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking pertinent questions. <span style=\"font-weight: bold\">The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA.</span></span></span></p>\n<p><span style=\"color: #494949; font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Preferred Job Skills:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Good understanding of computer systems, mobile devices and other tech products.</span></li>\n<li><span style=\"font-size: 15px\">Ability to diagnose and resolve basic technical issues.</span></li>\n<li><span style=\"font-size: 15px\">Knowledge of the following: Windows Server, Microsoft 365 Business, Active Directory, Backup methodologies.</span><br></li>\n<li><span style=\"font-size: 15px\">Strong analytical and problem-solving skills.</span></li>\n<li><span style=\"font-size: 15px\">Ability to work with minimal supervision, exercise discretion, and use independent judgment.</span></li>\n<li><span style=\"font-size: 15px\">Able to demonstrate advanced computer and keyboard skills to include MS Office Suite.</span></li>\n<li><span style=\"font-size: 15px\">Acute attention to detail.</span></li>\n<li><span style=\"font-size: 15px\">Ability to maintain required levels of confidentiality when entrusted with sensitive business, customer or employee related information.</span></li>\n<li><span style=\"font-size: 15px\">Able to maintain high levels of productivity, meeting deadlines while maintaining accuracy.</span></li>\n<li><span style=\"font-size: 15px\">Effective and professional communicator, both written and verbal.</span></li>\n<li><span style=\"font-size: 15px\">Able to maintain a pleasant customer service attitude while under pressure.</span></li>\n<li><span style=\"font-size: 15px\">High level of professional business acumen.</span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Mandatory Hiring Requirements</span></span><span style=\"font-size: 15px\">:</span></p>\n<p><span style=\"font-size: 15px\">References, Background Check, Drug Screen Testing, Valid Driver’s License.</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Responsibilities:</span></span></p>\n<ul>\n<li>Order, distribute, track, set up, troubleshoot and disable mobile devices for the Company.</li>\n<li><span style=\"font-size: 15px\">Distribution and troubleshooting of office hardware. </span></li>\n<li>Serve as the first point of contact for customers seeking technical assistance over the phone, email or help desk ticket system.</li>\n<li>Perform remote troubleshooting through diagnostic techniques and pertinent questions.</li>\n<li>Determine the best solution based on the issue and details provided by customers.</li>\n<li>Walk the customer through the problem-solving process.</li>\n<li>Direct unresolved issues to the next level of support personnel.</li>\n<li>Provide accurate information on IT products or services.</li>\n<li>Record events and problems and their resolution in logs.</li>\n<li>Follow-up and update customer status and information.</li>\n<li>Pass on any feedback or suggestions by customers to the appropriate internal team.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Position Requirements:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">License:</span><span style=\"font-size: 15px\"> Valid state driver's license as required by job conditions or by the company.</span></li>\n<li><span style=\"font-size: 15px\">Education: </span><span style=\"font-size: 15px\">High School Graduate/GED required.  Bachelor’s Degree preferred. </span></li>\n<li><span style=\"font-size: 15px\">Experience: Minimum of 1 year of experience in Information Technology or equivalent combination of education and experience. </span></li>\n</ul>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Working Conditions:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Work in a climate-controlled office setting with varying degrees of stress and time pressure.</span></li>\n<li><span style=\"font-size: 15px\">Considerable amount of time making repetitive motions.</span></li>\n<li><span style=\"font-size: 15px\">Considerable amount of time sitting.</span></li>\n<li><span style=\"font-size: 15px\">Considerable amount of time using telephone and computer.</span></li>\n<li><span style=\"font-size: 15px\">Sounds, noise levels may be distracting or uncomfortable.</span></li>\n<li><span style=\"font-size: 15px\">15% Travel may be required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Required Physical/Mental Functions:</span></span></p>\n<ul>\n<li><span style=\"font-size: 15px\">Comprehend and practice safe work procedures as outlined in Company Safety Handbook.</span></li>\n<li><span style=\"font-size: 15px\">Read and interpret instructional manuals and written instructions.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 15px\">Must hear and see well (either natural or with correction).</span></li>\n<li><span style=\"font-size: 15px\">Must be able to bend, stoop, squat, kneel, push, pull and reach overhead.</span></li>\n<li><span style=\"font-size: 15px\">Able to lift objects weighing up to 30 pounds, with frequent lifting and carrying of objects weighing up to 20 pounds.</span></li>\n<li><span style=\"font-size: 15px\">Tolerant to prolonged sitting.</span></li>\n<li><span style=\"font-size: 15px\">Repetitive use of arms, hands, and fingers.</span></li>\n<li><span style=\"font-size: 15px\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px\"><span style=\"font-weight: bold\">AAP/EEO Statement:</span></span></p>\n<p><span style=\"font-size: 16px\">Ace Electric, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, disability status, protected veteran status, or any other category protected by federal, state, or local law.</span></p>",
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