Account Manager

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    "datePosted": "2026-05-29",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 24pt; font-weight: bold\">Account Manager</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">📍 Remote (Canada) | Hybrid Available – Kitchener, ON</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> 🧑‍💼 Reports to: Director, Customer Success</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Salary Range (base pay): $78,000 - $90,000</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">🏢 About Encircle</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We’re a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">remote-first company</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> with a collaboration hub in downtown Kitchener—and we’re growing.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">📌 About the Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers.  They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">🔧 Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Oversee all assigned contract renewals to ensure timely and accurate execution </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify opportunities to expand Encircle’s footprint as part of the renewal process </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify opportunities to sell new products to our current customers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Leverage platform data to run campaigns to create new product pipeline or expansion revenue </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, not interested in new products, etc.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Leverage platform data to run campaigns to create new product pipeline </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partner with Revenue and GTM leadership on uncovering value, trends and opportunities </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">And, of course, crush your quota</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">✅ What You Bring</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Self starter with a knack for problem solving </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">2+ years experience in a customer-facing role such as an account executive or account manager</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Previous B2B SaaS experience </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">YOY success exceeding quota targets </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Can tackle objections with ease and close deals!</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to handle multiple priorities and managing customer expectations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent planning, organizational, and time management skills</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Good communication skills (verbal and written) with customers and internal stakeholders</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with software tools like Salesforce, Churn Zero, G-Suite, etc </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">🤝 Why Encircle?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We VALUE our people:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Balance</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">: Flexible hours, self-managed vacation, and trust to manage your time</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Remote-first</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">: Work where you’re most productive—with access to our collaboration hub in Kitchener</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Growth-oriented</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">: We support your learning and career development</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Well-being</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">: We care about the full human—inside and outside of work</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Encircle is an equal opportunity employer</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.</span></p>",
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