Sr. Lead Technical Product Owner

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    "title": "Sr. Lead Technical Product Owner",
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    "datePosted": "2026-05-12T13:15:00+0000",
    "description": "<strong class=\"jdheading\">How We Work At Chick-fil-A</strong><br><br>Chick-fil-A,  Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills,  fostering inclusive teamwork,  and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly,  we ask Staff to seek wisdom,  expect the best,  accept responsibility,  respond with courage,  and think others first. <br><br> Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. <br><div></div><strong class=\"jdheading\">Overview</strong><br><br><p><span style=\"font-size: 10pt;\">This Sr. Lead Technical Product Owner (TPO) works within Customer Technology Solutions (CTS) of the Digital Transformation and Technology (DTT) department. The Sr. Lead TPO is a member of the Agile team accountable and responsible for all 3rd Party Integrations (3PI) Delivery Experiences & Services (DES). This team is dedicated to integrating with national delivery partners as well as delivery “ghost” kitchens to support Chick-fil-A’s rapid growth of on demand delivery.  These complex experiences require the product owner to build and maintain relationships to accomplish these objectives; partnerships include national 3rd Party Delivery (3PD) technology providers as well as Chick-fil-A business stakeholders such as Marketing's Delivery and Service & Hospitality teams, Financial Services Restaurant Cash Management and Tax teams, and DTT's Staff Technology Solutions.</span></p><p> </p><p><span style=\"font-size: 10pt;\">The role is responsible for ensuring 3PD operational health and quality for Operators, Team Members, Customers, and Drivers. As such, the position also serves as the Sr. Lead TPO for the Delivery Operational Excellence team responsible for all aspects of production support and admin portal.</span></p><p> </p><p><span style=\"font-size: 10pt;\">The role collaborates with stakeholders to understand the current 3PD pain points encountered by all types of users, then iterates on delivery solutions to meet their needs. The Sr. Lead TPO translates requests from the business into technical specifications for the engineering team to develop a strong vision and actionable product roadmap. The position works with the development team to evaluate potential product features, against time and complexity, to prioritize solutions for development in alignment with the value provided to end users.</span></p><p> </p><p><span style=\"font-size: 10pt;\">Job Specific Functions:</span></p><ul><li><span style=\"font-size: 10pt;\">Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).</span></li><li><span style=\"font-size: 10pt;\">Responsible for managing more than one product backlog.</span></li><li><span style=\"font-size: 10pt;\">Responsible for making strategic decisions regarding backlog refinement across multiple other team products and backlogs.</span></li><li><span style=\"font-size: 10pt;\">Represents the team and their efforts to others within the organization. </span></li><li><span style=\"font-size: 10pt;\">Develops and maintains strong and productive relationships with all DTT and business stakeholders.</span></li></ul> <br><strong class=\"jdheading\">Responsibilities</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Ensures cross-team and release requirements and dependencies are shared appropriately.</span></li><li><span style=\"font-size: 10pt;\">Works to maximize the business value delivered by the team in each development sprint.</span></li><li><span style=\"font-size: 10pt;\">Ensures that the product delivers and maintains a high degree of uptime, security, and quality. </span></li><li><span style=\"font-size: 10pt;\">Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done. </span></li><li><span style=\"font-size: 10pt;\">Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team. </span></li><li><span style=\"font-size: 10pt;\">Facilitates estimation sessions, backlog refinement efforts, and sprint reviews. </span></li><li><span style=\"font-size: 10pt;\">Coordinates user acceptance testing and all necessary external validation efforts. </span></li><li><span style=\"font-size: 10pt;\">Accepts stories after they are deemed complete by the development team. </span></li><li><span style=\"font-size: 10pt;\">Attends all team retrospectives and assists with driving continuous improvement across the team.</span></li><li><span style=\"font-size: 10pt;\">Manages all budget requirements of the Agile team.</span></li><li><span style=\"font-size: 10pt;\">Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership</span></li></ul> <br><strong class=\"jdheading\">Required Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Certified Scrum Product Owner (CSPO).</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Knowledge and/or experience with other Agile development approaches and techniques.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Experience in driving teams and management to decisions.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Experience with technical systems, data structures and languages. </span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Excellent personal and relational intelligence.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Demonstration of leadership and strong collaboration at all levels.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Strong analytical and problem-solving skills.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Pursues continuous improvement and exhibits personal drive for excellence.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Methodical, investigative, and inquisitive mind and attention to detail.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Adaptable and flexible approach to work.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Ability to effectively manage vendors or resources from vendors</span></li></ul> <br><strong class=\"jdheading\">Preferred Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">Advanced Certified Scrum Product Owner (A-CSPO)</span></li><li style=\"font-size: 10pt;\"><span style=\"font-size: 10pt;\">Experience with UX/UI design</span></li></ul> <br><strong class=\"jdheading2\">Required Years of Experience</strong><br><br>4 <br><div></div><strong class=\"jdheading2\">Preferred Years of Experience</strong><br><br>7 <br><div></div><strong class=\"jdheading2\">Travel Requirements</strong><br><br>10% <br><div></div><strong class=\"jdheading2\">Required Level of Education</strong><br><br>Bachelor's degree or equivalent experience <br><div></div><strong class=\"jdheading2\">Required Major/Concentration</strong><br><br>Related or technical field <br><div></div><strong class=\"jdheading2\">Relocation Assistance Provided</strong><br><br>No<br><br><ul><li><span style=\"font-size: 10pt;\">Ensures cross-team and release requirements and dependencies are shared appropriately.</span></li><li><span style=\"font-size: 10pt;\">Works to maximize the business value delivered by the team in each development sprint.</span></li><li><span style=\"font-size: 10pt;\">Ensures that the product delivers and maintains a high degree of uptime, security, and quality. </span></li><li><span style=\"font-size: 10pt;\">Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done. </span></li><li><span style=\"font-size: 10pt;\">Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team. </span></li><li><span style=\"font-size: 10pt;\">Facilitates estimation sessions, backlog refinement efforts, and sprint reviews. </span></li><li><span style=\"font-size: 10pt;\">Coordinates user acceptance testing and all necessary external validation efforts. </span></li><li><span style=\"font-size: 10pt;\">Accepts stories after they are deemed complete by the development team. </span></li><li><span style=\"font-size: 10pt;\">Attends all team retrospectives and assists with driving continuous improvement across the team.</span></li><li><span style=\"font-size: 10pt;\">Manages all budget requirements of the Agile team.</span></li><li><span style=\"font-size: 10pt;\">Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership</span></li></ul><br><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Certified Scrum Product Owner (CSPO).</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Knowledge and/or experience with other Agile development approaches and techniques.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Experience in driving teams and management to decisions.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Experience with technical systems, data structures and languages. </span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Excellent personal and relational intelligence.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Demonstration of leadership and strong collaboration at all levels.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Strong analytical and problem-solving skills.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Pursues continuous improvement and exhibits personal drive for excellence.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Methodical, investigative, and inquisitive mind and attention to detail.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Adaptable and flexible approach to work.</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva;\">Ability to effectively manage vendors or resources from vendors</span></li></ul>",
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