Operations Analyst - Public Sector, Federal Civilian

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    "ExternalDescriptionStr": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Job Summary:</u></strong></span></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Operations Analyst – Public Sector, Federal Civilian is an experienced professional providing operational support to Federal Civilian Agency field offices and vendors. This role involves analyzing help desk reports and ServiceNow requests to identify trends and determine the necessary support to meet operational requirements.</span></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Job Duties:</u></strong></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Leads operational analysis and business improvement activities</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conducts detailed research and analysis of operational data, and maps business processes</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assesses current operations and recommends process and technology improvements</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists with firm practice, solution, and business development initiatives with guidance from Public Sector leadership</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supports problem solving and fact finding, while working side by side with experienced team members, management, and client leadership</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supports clients with key financial and budgetary, information technology, and operational transformation initiatives</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Adapts to a changing client environment while meeting client expectations</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manages priorities and works effectively to initiate correspondence and task completion; supports multiple efforts through flexible multi-task coordination</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides summary recommendations to team leadership regarding assigned tasks</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Establishes professional rapport with clients and other organizations</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attends relevant training, seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supports recruiting efforts by identifying and referring potential candidates</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Other duties as required</span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Qualifications, Knowledge, Skills, and Abilities:</u></strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Education:</strong></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor’s Degree, required; focus in Business, Operations Research, Organizational Assessment, preferred</span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Experience:</strong></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Six (6) or more years leading operational analysis and business improvement activities, required</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience supporting federal government agencies, preferred</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working at a professional services firm, preferred</span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>License(s)/Certification(s):</strong></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to obtain and maintain government agency suitability or security clearance, required</span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Software:</strong></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in Microsoft Office Excel, PowerPoint, and Word, required</span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Other Knowledge, Skills, &amp; Abilities:</strong></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to support possible project-related travel, as needed</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to interact effectively with people at all organizational levels within the client organization and in the firm&nbsp;</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent verbal and written communication skills</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work independently and collaborate within a team environment and with a customer service focus&nbsp;</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to follow instructions as directed</span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\">Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment</span></li></ul><p>&nbsp;</p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.</span></p><p><br/><span style=\"font-family:Arial, Helvetica, sans-serif;\">Washington DC Range: &nbsp;$80,000 - $110,000</span></p>",
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