Customer Success Manager (German Speaker)

{
  "content_hash": "01eed206dfc6411efe9279231b399addd3d1ff2e4b44a9810db2f0f64ac29475",
  "source_hash": "7241d9385294dab150cdbc741d1f0454d212048f02180c68599e17d5e0578647",
  "last_changed_at": "2026-05-30T06:10:52.482Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Breda, 4811HL, Netherlands",
    "city": "Breda",
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:26.199Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Breda, 4811HL, Netherlands",
      "city": "Breda",
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "114",
    "isRemote": null,
    "location": {
      "city": "Breda",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18616",
    "locationType": "0",
    "jobOpeningName": "Customer Success Manager (German Speaker)",
    "departmentLabel": "Customer Success",
    "employmentStatusLabel": "Contractor"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Breda",
      "state": null,
      "postalCode": "4811HL",
      "addressCountry": "Netherlands"
    },
    "datePosted": "2025-06-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Department: Customer Success<br><span style=\"color: rgb(0, 0, 0)\">Location: Remote (DE based) or in one of our office locations (Lisbon, Breda or Cape Town) </span><span style=\"color: rgb(0, 0, 0)\">Contract Type: Full-time (12-month freelance</span> contract, with a view to permanent)<br>Language Requirement: Fluent German (native speaker)</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About RoomRaccoon</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">RoomRaccoon is an award-winning, all-in-one hotel management system (HMS) on a mission to revolutionize the way independent hotels operate. Since our founding in 2017, we've grown to a global team of 110+ Raccooners, proudly serving over 2,000 hotels across Europe, the US, and Africa. Our culture is bold, innovative, and passionate — just like the hoteliers we support.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">The Role: Your North Star as a Customer Success Manager</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">As a Customer Success Manager (CSM), you will be at the heart of RoomRaccoon’s mission — helping our hotel partners achieve maximum value from our solutions while identifying growth opportunities. You will be the trusted advisor and commercial partner to a portfolio of German-speaking hoteliers, supporting them through strategic consultation, product education, and data-driven upsell initiatives.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">1. Customer Success &amp; Strategic Account Management</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Serve as the main point of contact for a portfolio of hotel clients, ensuring their success throughout the customer lifecycle.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Deliver product training and strategic workshops that empower hoteliers to optimize operations using RoomRaccoon.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless customer journey.<br><br></span></li>\n</ul>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">2. Commercial Growth &amp; Upselling</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Take ownership of renewal processes within your account portfolio, ensuring timely and successful contract renewals.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proactively identify opportunities within your portfolio for tier upgrades or product add-ons (e.g., Payments, RevPlus or other modules or features).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Present and demo product add-ons and new features in a consultative, value-driven manner.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Track account health, engagement metrics, and usage data to uncover untapped revenue potential.<br><br></span></li>\n</ul>\n<p><em><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">3. Retention &amp; Risk Mitigation</span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Monitor customer satisfaction, usage trends, and feedback to detect risks of churn early.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Develop and execute proactive retention strategies to address pain points before they escalate.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain a customer-first mindset while confidently guiding conversations toward win-win solutions.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About You</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Must-Have Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Native or fluent in German, with professional proficiency in English.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong communicator with excellent interpersonal skills; confident leading conversations with stakeholders at all levels.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable identifying and driving commercial opportunities within existing accounts.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Self-starter who thrives in a fast-paced, tech-driven environment.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Organized, detail-oriented, and capable of juggling multiple priorities under pressure.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Empathetic and customer-obsessed, with a proactive mindset and a bias for action.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Nice-to-Have</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience in the hospitality industry or a SaaS/B2B tech environment is highly advantageous.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Familiarity with tools like Freshdesk or other CRM/ticketing platforms.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge of the hotel tech ecosystem (PMS, channel managers, payment solutions, booking engine, housekeeping, etc.)<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Why Join RoomRaccoon?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Be part of a high-growth, global hospitality tech company that’s reshaping how hotels operate.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with a dynamic, supportive team who values initiative, autonomy, and creativity.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Opportunity to grow into senior roles as we scale across markets and expand our product suite.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Regular team events, international exposure, and access to cutting-edge hospitality software.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Perks:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Mac environment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Performance bonuses </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Employee Equity Scheme</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Annual training budget</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Annual Hotel experience </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Birthday leave</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Long service leave and bonuses</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Quarterly team building budgets &amp; office massages</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Friday lunches on us</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Global Mobility</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hybrid model</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"color: rgb(72, 65, 63)\">RoomRaccoon Values</span><span style=\"color: rgb(72, 65, 63)\"> </span></span></p>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt\">Accountability </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt\">Beat Yesterday </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt\">Clock Speed </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt\">Deals a Deal </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt\">Empower Another </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: 300\"><span style=\"font-weight: bold\">Disclaimer:</span> Thanks so much for your excitement about joining RoomRaccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged! Keep an eye on our </span><a href=\"https://roomraccoon.bamboohr.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 300\">careers page</span></a><span style=\"font-weight: 300\">, and we’d love for you to apply for roles that fit your talents in the future!</span></span></p>\n<ul></ul>\n<ul></ul>",
    "compensation": null,
    "departmentId": "18616",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Success Manager (German Speaker)",
    "departmentLabel": "Customer Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://roomraccoon.bamboohr.com/careers/114",
    "employmentStatusLabel": "Contractor"
  }
}