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Customer Account Representative
6D4E2622FFDB0CB120C7D46D00A6A6EC · Arrowhead Products - Los Alamitos, CA 90720; 4411 Katella Avenue, Los Alamitos, CA, 90720, USA · On Site · Deleted · $28–$30 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 6D4E2622FFDB0CB120C7D46D00A6A6EC |
| Title | Customer Account Representative |
| Normalized title | - |
| Department / team | - |
| Location | Los Alamitos, CA, United States |
| Work model | On Site |
| Employment type | - |
| Salary | $28–$30 / hour |
| Status | deleted |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-02 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-02 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 6D4E2622FFDB0CB120C7D46D00A6A6EC. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Los Alamitos. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 6D4E2622FFDB0CB120C7D46D00A6A6EC |
| Source | bf4feeaf-2032-45fb-8c1d-2d35f46daf03 |
| ATS provider | Paycom ATS |
Description
Description
Job Summary
Responsible for coordinating requirements for orders and account information for OEM and Aftermarket customers. Performs management of orders, pricing, lead-times and contractual requirements. Responds timely to customer inquiries by researching status of order utilizing their strong experience base and product knowledge. Performs work with limited direct supervision, considered a subject matter expert and often assigned special projects. The Customer Account Representative will build and maintain business relationship with OEM and Aftermarket customers by providing prompt and accurate service so as to promote customer loyalty. The Customer Account Representative is a self-starter and plays a critical role in providing an interface between customer and Arrowhead in a professional manner.
Job Responsibilities
CUSTOMER MANAGEMENT
Assures 24h turnaround time on submittal of request for quotes
Acts as a key liaison and develops successful business relationships with OEM and Aftermarket customers
Manage customer portals including extracting request for quote, new orders, change orders, analysis of forecast requirements, as well as providing order acknowledgement and ship schedules
Understand the customer and/or government contractual requirements for successful execution of the order. This may include but is not limited to document control, applicable reports, as well as understanding of export compliance, government ratings, special packaging, special requirements and if necessary, special delivery requirements of the product
Coordinate with the appropriate internal team members to achieve and maintain a high level of visibility with respect to customer delivery status and manage resolution of delivery issues
Coordinate and facilitate input from internal company departments to support customer meetings (i.e. Capacity Surveys, Production Readiness Assessments, other onsite visits). Coordinate with the customer and internal cross-functional teams to assist in the resolution of invoice collection issues
Participates in customer calls for review of backlog, critical needs, line of balance and recovery plans.
ORDER MANAGEMENT
Conduct purchase order review to identify any gaps between quotation / existing agreements and customer purchase order. Highlights gaps or conflicts and works to resolve any issues identified with customer or affected departments. This may include establishment of an order review file for access, review and approval by internal departments
Verify PO requirements are consistent with standard terms and conditions and/or specific customer contractual requirements
Responsible for initiating and management of order processing using the company tracking system from inception to close.
Create sales orders by entering acceptable purchase order into company business system including special customer requirements and required flow-downs
Prepare Contract Requirements Review forms (CRR) for new and change orders and route to appropriate disciplines for review
Maintain Contract Requirement Review forms by tracking status of within each discipline
Interact with other departments (engineering, supply chain, production control, manufacturing, quality, shipping) to obtain status to ensure delivery of product to the customer
Monitors performance of orders from inception to closeout
ON TIME DELIVERY SCORECARD MANAGEMENT
Retrieve and review customer scorecard information on a monthly basis and make challenges as necessary
Prepares reports and presents customer performance data to senior management
FORECAST MANAGEMENT
Retrieve and analyze Aftermarket customer forecast and Point of Sale data in support of efficiently and effectively managing customer future demand
RETURN MATERIAL REQUEST (RMR) MANAGEMENT
Monitor and control the RMR activities associated with customer returns utilizing various system tools and reports available to perform this function
Knowledge, Skills and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability required for performance of this job.
Understanding of Export Compliance regulations under the Department of State, ITAR and Department of Commerce, EAR
Proficiency in understanding contractual terms and conditions and quality requirements at time of requests for quotation and processing of purchase orders.
Intermediate to advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint to complete order book and shipment reconciliations and internal metrics reporting
Excellent verbal and written communication skills
Strong administrative skills: organization, time management, and prioritization of workload.
Must exhibit a high level of motivation and a sense of urgency
Must be a results driven individual who works hard to consistently provide exceptional service
Ability to prioritize workload with accurately.
Use previous experience and knowledge and understanding of Arrowhead’s company policies and procedures to resolve issues
Ability to work in fast paced, working environment to support timely responses to customers
Experience
Minimum 5 years of experience in an Aerospace customer service position including purchase order entry and creation of quotations. Individual must have in depth knowledge and understanding of OEM and Aftermarket customer requirements including terms and conditions, quality requirements and any other special requirements defined on the order. The ability to prioritize workload while remaining flexible to achieve accurate and timely responses to customers is required.
Experience in an aerospace manufacturing environment strongly preferred
Education
2 Years Associate Degree or Junior Technical College, or the equivalent combination of education and/or experience preferably in an aerospace manufacturing environment
Supervisory Responsibilities
N/A
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, sit; use hand and fingers to perform keyboard like functions. Normal or corrected vision and hearing is required. The employee is occasionally required to use hand to grab, grip, or hold, reach overhead, climb or balance; stoop, kneel, crouch and occasionally lift or move up to 20 lbs.
Special Requirements
N/A
Limitations and Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, this job description does not establish a contract for employment and the content is subject to be changed, modified, or deleted at the discretion of the Company. In compliance with the Americans with Disability Act (ADA) of 1990, the Company will make reasonable accommodations with those individuals with a disability as defined by the ADA.
Full job record
| Job ID | f94c2be44064785d17fda1e6bf98cd74b051965d |
| Org ID | 3249b4e0-446a-4091-bdbc-b9850bb3f6c3 |
| Source ID | bf4feeaf-2032-45fb-8c1d-2d35f46daf03 |
| Board ID | bf4feeaf-2032-45fb-8c1d-2d35f46daf03 |
| Provider | paycom |
| Provider Job Key | 444283 |
| Title | Customer Account Representative |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Arrowhead Products - Los Alamitos, CA 90720; 4411 Katella Avenue, Los Alamitos, CA, 90720, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Los Alamitos |
| Salary Raw | $28.00 - $29.50 Hourly |
| Salary Min | 28 |
| Salary Max | 29.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=444283&clientkey=6D4E2622FFDB0CB120C7D46D00A6A6EC |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=444283&clientkey=6D4E2622FFDB0CB120C7D46D00A6A6EC |
| First Seen At | 2026-05-31 19:07:38Z |
| Last Seen At | 2026-06-02 10:09:27Z |
| Last Checked At | 2026-06-04 10:09:03Z |
| Last Changed At | 2026-06-04 10:09:03Z |
| Inactive At | 2026-06-04 10:09:03Z |
| Source Posted At | 2026-04-02 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=6D4E2622FFDB0CB120C7D46D00A6A6EC/date=2026-06-02/2026-06-02T10-09-25-853Z-4168bbe416eeb2d7ba4f942503d49838e6286b913e71c14a5211badf21a21f6b.json |
Event Fields
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"description": "<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Job Summary</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:74px; width:638px\">\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Responsible for coordinating requirements for orders and account information for OEM and Aftermarket customers. Performs management of orders, pricing, lead-times and contractual requirements. Responds timely to customer inquiries by researching status of order utilizing their strong experience base and product knowledge. Performs work with limited direct supervision, considered a subject matter expert and often assigned special projects. The Customer Account Representative will build and maintain business relationship with OEM and Aftermarket customers by providing prompt and accurate service so as to promote customer loyalty. The Customer Account Representative is a self-starter and plays a critical role in providing an interface between customer and Arrowhead in a professional manner.</span></span><br />\n\t\t\t </p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Job Responsibilities</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:127px; width:683px\">\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">CUSTOMER MANAGEMENT</span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Assures 24h turnaround time on submittal of request for quotes</span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Acts as a key liaison and develops successful business relationships with OEM and Aftermarket customers </span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Manage customer portals including extracting request for quote, new orders, change orders, analysis of forecast requirements, as well as providing order acknowledgement and ship schedules</span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Understand the customer and/or government contractual requirements for successful execution of the order. This may include but is not limited to document control, applicable reports, as well as understanding of export compliance, government ratings, special packaging, special requirements and if necessary, special delivery requirements of the product </span></span></li>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Coordinate with the appropriate internal team members to achieve and maintain a high level of visibility with respect to customer delivery status and manage resolution of delivery issues </span></span></span></li>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Coordinate and facilitate input from internal company departments to support customer meetings (i.e. Capacity Surveys, Production Readiness Assessments, other onsite visits).</span><span style=\"font-family:"Arial",sans-serif\"> Coordinate with the customer and internal cross-functional teams to assist in the resolution of invoice collection issues</span></span></span></li>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Participates in customer calls for review of backlog, critical needs, line of balance and recovery plans.</span></span></span></li>\n\t\t\t</ul>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">ORDER MANAGEMENT </span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Conduct purchase order review to identify any gaps between quotation / existing agreements and customer purchase order. Highlights gaps or conflicts and works to resolve any issues identified with customer or affected departments. This may include establishment of an </span><span style=\"font-family:"Arial",sans-serif\">order review file for access, review and approval by internal departments </span></span></span></li>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Verify PO requirements are consistent with standard terms and conditions and/or specific customer contractual requirements</span></span></span></li>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Responsible for initiating and management of order processing using the company tracking system from inception to close.</span></span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Create sales orders by entering acceptable purchase order into company business system including special customer requirements and required flow-downs </span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Prepare Contract Requirements Review forms (CRR) for new and change orders and route to appropriate disciplines for review</span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Maintain Contract Requirement Review forms by tracking status of within each discipline</span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Interact with other departments (engineering, supply chain, production control, manufacturing, quality, shipping) to obtain status to ensure delivery of product to the customer </span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Monitors performance of orders from inception to closeout </span></span></li>\n\t\t\t</ul>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">ON TIME DELIVERY SCORECARD MANAGEMENT </span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Retrieve and review customer scorecard information on a monthly basis and make challenges as necessary</span></span></span></li>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Prepares reports and presents customer performance data to senior management</span></span></span></li>\n\t\t\t</ul>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">FORECAST MANAGEMENT </span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Retrieve and analyze Aftermarket customer forecast and Point of Sale data in support of efficiently and effectively managing customer future demand</span></span></span></li>\n\t\t\t</ul>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">RETURN MATERIAL REQUEST (RMR) MANAGEMENT</span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"color:black\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Monitor and control the RMR activities associated with customer returns utilizing various system tools and reports available to perform this function</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Knowledge, Skills and Abilities</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:638px\">\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">The requirements listed below are representative of the knowledge, skill, and/or ability required for performance of this job.</span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Understanding of Export Compliance regulations under the Department of State, ITAR and Department of Commerce, EAR </span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Proficiency in understanding contractual terms and conditions and quality requirements at time of requests for quotation and processing of purchase orders. </span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Intermediate to advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint to complete order book and shipment reconciliations and internal metrics reporting</span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Excellent verbal and written communication skills</span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Strong administrative skills: organization, time management, and prioritization of workload. </span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Must exhibit a high level of motivation and a sense of urgency</span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Must be a results driven individual who works hard to consistently provide exceptional service</span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Ability to prioritize workload with accurately.</span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Use previous experience and knowledge and understanding of Arrowhead’s company policies and procedures to resolve issues</span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Ability to work in fast paced, working environment to support timely responses to customers</span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Experience</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:638px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Minimum 5 years of experience in an Aerospace customer service position including purchase order entry and creation of quotations. Individual must have in depth knowledge and understanding of OEM and Aftermarket customer requirements including terms and conditions, quality requirements and any other special requirements defined on the order. The ability to prioritize workload while remaining flexible to achieve accurate and timely responses to customers is required. </span></span></li>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">Experience in an aerospace manufacturing environment strongly preferred</span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Education</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:638px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">2 Years Associate Degree or Junior Technical College, or the equivalent combination of education and/or experience preferably in an aerospace manufacturing environment</span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Supervisory Responsibilities</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:638px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">N/A</span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<p><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-family:"Arial",sans-serif\">Physical Demands</span></strong></span></p>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:124px; width:648px\">\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-family:"Arial",sans-serif\">While performing the duties of this job, the employee is regularly required to stand, walk, talk, sit; use hand and fingers to perform keyboard like functions. Normal or corrected vision and hearing is required. 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