Home › Companies › Lucasmuseum › Visitor Services Associate
Visitor Services Associate
Lucasmuseum · Los Angeles · On Site · Active · $21–$23 / hour · Lever
Job facts
| Field | Value |
|---|---|
| Company | Lucasmuseum |
| Title | Visitor Services Associate |
| Normalized title | - |
| Department / team | Visitor Services |
| Location | Los Angeles, CA, United States |
| Work model | On Site |
| Employment type | Open To Full Time Or Part Time |
| Salary | $21–$23 / hour |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-05-13 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Lucasmuseum. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Los Angeles. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Lucasmuseum |
| Source | e2cd8275-0f22-431c-a364-9961af633dbe |
| ATS provider | Lever |
Description
ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
POSITION SUMMARY
The Lucas Museum is deeply committed to delivering an exceptional and memorable experience for every visitor. The Visitor Services team plays a vital role in bringing this vision to life by creating a welcoming, engaging, and seamless experiences throughout the museum journey.
Reporting to the Manager, Visitor Services, the Visitor Services Associate serves as a key member of the Museum’s frontline team and plays an important role in supporting the smooth day-to-day operations of the museum while helping create enriching and inclusive experiences for visitors. Associates may be assigned to a variety of areas throughout the Museum, including ticketing, cash handling, theater ushering, guest engagement, guided tours, wayfinding, and general visitor support.
The Visitor Services Associate is expected to provide exceptional customer service, foster a welcoming environment for all guests, and serve as a knowledgeable ambassador for the Museum’s exhibitions, programs, and policies.
This position is available as a full-time, part-time, and part-time seasonal opportunity.
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
***************************************************************************************************************
MISSION AND VISION
The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
VALUES
Our internal and external practices are shaped by the following beliefs and behaviors.
People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
Inspired: We believe that art can move you to feel, think, reflect, and act.
Collaborative: We believe that nimble thinking and working together yield exponential results.
STRATEGIC PRIORITIES
Narrative Art:
Amplify the social impact of storytelling and illustration.
Community:
Connect to a broad and diverse public.
Operational Excellence:
Create a healthy and durable institution.
All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).
Responsibilities
Serve as first point of contact and ambassador for all Museum guests, ensuring a welcoming and positive visitor experience while delivering exceptional service to both internal and external stakeholders
Maintain a thorough understanding of the Lucas Museum’s policies, programs, and offerings, tailoring communication to visitors to aid them in navigating their experience
Perform assigned workstation responsibilities which may include but is not limited to ticketing, queuing, cash handling, theater ushering, guest services, guided tours, or other front-of-house assignments
Promote, sell, and provide support for ticket sales and membership programs
Share relevant information to colleagues, members, and visitors through clear communication
Ensure all publicly accessible spaces are impeccably clean and visitors act in accordance with the Museum’s policies, escalating issues to the Visitor Services management team as needed
Collaborate Support special Museum initiatives including events, VIP tours, public programs, and more
Participate in department training sessions, cross-functional collaborations, team meetings, and organization-wide initiatives to support operational excellence and a positive visitor experience
Performs additional duties, special projects and assignments as requested by the Visitor Services management team
Qualifications
Minimum of two years of experience in a high-volume, guest-service oriented environment
Experience for an arts and cultural organization or high-volume environment with excellent guest service standards preferred
Proficient in ticketing software, experience in Tessitura is a plus
Ability to work flexible hours including weeknight evenings, weekends, and holidays
Core Competencies
Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
Full job record
| Job ID | f940102119b0c1ceeb9afbabbaaf58f42452bdfe |
| Org ID | ccd4e50a-3a32-464d-9ecd-745e04e34be1 |
| Source ID | e2cd8275-0f22-431c-a364-9961af633dbe |
| Board ID | e2cd8275-0f22-431c-a364-9961af633dbe |
| Provider | lever |
| Provider Job Key | 25363dd0-a26e-487d-8375-8e91faa65183 |
| Title | Visitor Services Associate |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Los Angeles |
| Department | — |
| Team | Visitor Services |
| Employment Type | Open to Full-time or Part-time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Los Angeles |
| Salary Raw | USD 21-22.5 per-hour-wage |
| Salary Min | 21 |
| Salary Max | 22.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://jobs.lever.co/lucasmuseum/25363dd0-a26e-487d-8375-8e91faa65183 |
| Apply URL | https://jobs.lever.co/lucasmuseum/25363dd0-a26e-487d-8375-8e91faa65183/apply |
| First Seen At | 2026-05-29 07:05:16Z |
| Last Seen At | 2026-06-06 07:57:19Z |
| Last Checked At | 2026-06-06 07:57:19Z |
| Last Changed At | 2026-05-29 07:05:16Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 20:17:49Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=lucasmuseum/date=2026-06-06/2026-06-06T07-57-18-866Z-f9429df797c79f084424bbdcfb7d8916efc99bdbed29f2f721e477d12b694812.json |
Event Fields
{
"content_hash": "02d6f5402d2c36cfabd744418e1f72e910741a3a93907d2ef2fa0289e22bee8e",
"source_hash": "f25ca47aac67d10fcc50ce485e182019c521eb800260606149faff57e5aaec81",
"last_changed_at": "2026-05-29T07:05:16.055Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Los Angeles",
"city": "Los Angeles",
"region": "CA",
"country": "United States",
"is_remote": false,
"confidence": 0.75
},
"salary_max": 22.5,
"salary_min": 21,
"inferred_at": "2026-06-06T07:57:19.242Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Los Angeles",
"city": "Los Angeles",
"region": "CA",
"country": "United States",
"is_remote": false,
"confidence": 0.75
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": "hour",
"workplace_type": "on_site",
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"lists": [
{
"text": "Responsibilities ",
"content": "<div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Serve as first point of contact and ambassador for all Museum guests, ensuring a welcoming and positive visitor experience while delivering exceptional service to both internal and external stakeholders</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n</div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Maintain a thorough understanding of the Lucas Museum’s policies, programs, and offerings, tailoring communication to visitors to aid them in navigating their experience</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Perform assigned workstation responsibilities which may include but is not limited to ticketing, queuing, cash handling, theater ushering, guest services, guided tours, or other front-of-house assignments</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Promote, sell, and provide support for ticket sales and membership programs</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Share relevant information to colleagues, members, and visitors through clear communication</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"6\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Ensure all publicly accessible spaces are impeccably clean and visitors act in accordance with the Museum’s policies, escalating issues to the Visitor Services management team as needed</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Collaborate Support special Museum initiatives including events, VIP tours, public programs, and more</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"8\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Participate in department training sessions, cross-functional collaborations, team meetings, and organization-wide initiatives to support operational excellence and a positive visitor experience</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"9\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Performs additional duties, special projects and assignments as requested by the Visitor Services management team</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n</div>\n</div>"
},
{
"text": "Qualifications",
"content": "<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Minimum of two years of experience in a high-volume, guest-service oriented environment</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Experience for an arts and cultural organization or high-volume environment with excellent guest service standards preferred</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Proficient in ticketing software, experience in Tessitura is a plus</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Ability to work flexible hours including weeknight evenings, weekends, and holidays </span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</li>\n\n</ul></div>\n</div>"
},
{
"text": "Core Competencies",
"content": "<div>\n<div>\n<p><span data-contrast=\"auto\"><strong>Analytical Rigor:</strong> </span><span data-contrast=\"auto\">Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.</span><span data-ccp-props=\"{"201341983":0,"335559739":240,"335559740":240}\"> </span></p>\n</div>\n<div>\n<p><strong><span data-contrast=\"auto\">Courageous Communication:</span></strong><span data-contrast=\"auto\"><strong> </strong>Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.</span><span data-ccp-props=\"{"201341983":0,"335559739":160,"335559740":259}\"> </span></p>\n</div>\n<div>\n<p><strong><span data-contrast=\"auto\">Collaborative Excellence:</span></strong><span data-contrast=\"auto\"> Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.</span><span data-ccp-props=\"{"201341983":0,"335559739":160,"335559740":259}\"> </span></p>\n</div>\n<div>\n<p><strong><span data-contrast=\"auto\">Adaptive Resilience:</span></strong><span data-contrast=\"auto\"> Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.</span><span data-ccp-props=\"{"201341983":0,"335559739":160,"335559740":259}\"> </span></p>\n</div>\n<div>\n<p><strong><span data-contrast=\"auto\">Inclusive Interaction:</span></strong><span data-contrast=\"auto\"> Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.</span><span data-ccp-props=\"{"201341983":0,"335559739":160,"335559740":259}\"> </span></p>\n</div>\n</div>"
}
],
"country": "US",
"createdAt": 1778703469284,
"updatedAt": null,
"categories": {
"team": "Visitor Services",
"location": "Los Angeles",
"commitment": "Open to Full-time or Part-time",
"allLocations": [
"Los Angeles"
]
},
"salaryRange": {
"max": 22.5,
"min": 21,
"currency": "USD",
"interval": "per-hour-wage"
},
"workplaceType": "onsite"
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/f940102119b0c1ceeb9afbabbaaf58f42452bdfe?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/ccd4e50a-3a32-464d-9ecd-745e04e34be1JSONGET https://api.bluedoor.sh/job-postings/v1/sources/e2cd8275-0f22-431c-a364-9961af633dbeJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/f940102119b0c1ceeb9afbabbaaf58f42452bdfe/eventsJSON