Product Manager - MLIO Knowledge Management

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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">You are a strategic product leader who thrives on transforming complex operations into simple, scalable experiences. You have found the right team.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">As a </span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Vice President, Product Manager</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"> within the </span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Machine Learning &amp; Intelligent operations </strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: &quot;Open Sans&quot;, Inter, Avenir, Helvetica, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">team, you define and execute an AI/ML product roadmap that delivers knowledge content through APIs and services across channels and personas. You lead cross-functional squads and guide analysts, data engineers, and data scientists to build scalable, governed solutions aligned to business OKRs. You partner with Operations, Legal, Risk, Compliance, Controls, and Technology to prioritize delivery, production support, and continuous improvement.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\"><strong>Job Responsibilities:</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">L<strong>ead / groom a team of analyst</strong> who will work and help achieve the OKR’s of the Area Product through coordinating with different stakeholders to identify the opportunities for Data Science/Analytics which can drive relevant insights for Business.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Provide a technical, consulting and domain leadership to a team of Business Analysts, Data Modelling, Data Engineers and Data Scientists with an aim of providing analytical solution.&nbsp;</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Lead the team on requirement gathering, data understanding, defining scope, building, and implementing solution.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Leverage different Data Science (Machine Learning, Deep Learning and NLP) &amp; Azure’s AI capabilities to build the solution and analytics strategy.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Work with Data Engineering, Data Modelling, Cloud Admin and Power BI team to design an end-to-end solution</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Responsible for a product area in Machine Learning / Artificial Intelligence to deliver knowledge content via</span></span><span style=\"font-size: 10pt;\">&nbsp;</span><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">APIs and services suitable to channel (contact center, voice, digital, branches), personalized by persona (agent, specialist, banker, advisor, customer)</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Execute the strategic knowledge management roadmap and continuously refine requirements to deliver collective knowledge services and capabilities to scale</span></span></p></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\"><strong>Required qualifications, skills, and capabilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">12+ years of product management experience – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps.&nbsp;</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">5+ years of knowledge management, machine learning / artificial intelligence experience or similar Operations experience</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Strong leadership skills and <strong>experience working in agile/scrum teams is a must</strong></span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Any prior experience of solutioning or exposure to building <strong>knowledge management platform</strong> using GenAI, RAG, Agentic Framework, AI Agents,&nbsp;Pre Compiled Knowledge, etc.</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Ability to synthesize large amounts of information to inform decisions, gain buy-in, and drive work forward</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Excellent strategic thinking, problem-solving for senior leaders and executives</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders</span></span></li><li style=\"line-height: normal;\"><span style=\"font-family: AmplitudeTF;\"><span style=\"font-size: 10pt;\">Minimum BS / BTech or equivalent level of education required with additional qualification in AI &amp; ML based tech and Cloud capabilities like Azure and AWS</span></span></li></ul>",
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