Customer Success Manager

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  "description": "<h3><strong><span style=\"color:#434343\">About Cylindo</span></strong></h3><p><span style=\"color:#000000\">Cylindo is the leading provider of 3D product visualization solutions for brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences.</span></p><p><strong><span style=\"color:#000000\">Role Overview</span></strong></p><p><span style=\"color:#000000\">We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).</span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"color:#000000\">Key Responsibilities</span></strong></p><ul><li><p><span style=\"color:#000000\">Manage a defined portfolio of mid-market and enterprise accounts</span></p></li><li><p><span style=\"color:#000000\">Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal</span></p></li><li><p><span style=\"color:#000000\">Build and execute structured Success Plans aligned to customer KPIs</span></p></li><li><p><span style=\"color:#000000\">Drive strong product adoption across Cylindo modules</span></p></li><li><p><span style=\"color:#000000\">Monitor account health, proactively manage churn risk and prepare renewal forecasts</span></p></li><li><p><span style=\"color:#000000\">Run regular business reviews with senior stakeholders</span></p></li><li><p><span style=\"color:#000000\">Identify upsell and cross-sell opportunities and qualify them for Sales</span></p></li><li><p><span style=\"color:#000000\">Coordinate cross-functionally with Sales, Product, Integration and Support teams</span></p></li><li><p><span style=\"color:#000000\">Deliver training and enablement to ensure customers achieve measurable outcomes</span></p></li><li><p><span style=\"color:#000000\">Capture customer insights to inform product and commercial strategy</span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><br></p><p style=\"min-height: 1.7em;\"></p>",
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      "description": "<h3><strong><span style=\"color:#434343\">About Cylindo</span></strong></h3><p><span style=\"color:#000000\">Cylindo is the leading provider of 3D product visualization solutions for brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences.</span></p><p><strong><span style=\"color:#000000\">Role Overview</span></strong></p><p><span style=\"color:#000000\">We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).</span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"color:#000000\">Key Responsibilities</span></strong></p><ul><li><p><span style=\"color:#000000\">Manage a defined portfolio of mid-market and enterprise accounts</span></p></li><li><p><span style=\"color:#000000\">Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal</span></p></li><li><p><span style=\"color:#000000\">Build and execute structured Success Plans aligned to customer KPIs</span></p></li><li><p><span style=\"color:#000000\">Drive strong product adoption across Cylindo modules</span></p></li><li><p><span style=\"color:#000000\">Monitor account health, proactively manage churn risk and prepare renewal forecasts</span></p></li><li><p><span style=\"color:#000000\">Run regular business reviews with senior stakeholders</span></p></li><li><p><span style=\"color:#000000\">Identify upsell and cross-sell opportunities and qualify them for Sales</span></p></li><li><p><span style=\"color:#000000\">Coordinate cross-functionally with Sales, Product, Integration and Support teams</span></p></li><li><p><span style=\"color:#000000\">Deliver training and enablement to ensure customers achieve measurable outcomes</span></p></li><li><p><span style=\"color:#000000\">Capture customer insights to inform product and commercial strategy</span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><br></p><p style=\"min-height: 1.7em;\"></p>",
      "requirements": "<p><strong><span style=\"color:#000000\">Who You Are</span></strong></p><ul><li><p><span style=\"color:#000000\">2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)</span></p></li><li><p><span style=\"color:#000000\">Experience managing renewals and protecting revenue</span></p></li><li><p><span style=\"color:#000000\">Commercially aware and comfortable discussing value</span></p></li><li><p><span style=\"color:#000000\">Strong stakeholder management skills</span></p></li><li><p><span style=\"color:#000000\">Data-driven and proactive</span></p></li></ul><p style=\"min-height: 1.7em;\"></p><h2><strong><span style=\"color:#000000\">What Success Looks Like</span></strong></h2><ul><li><p><span style=\"color:#000000\">High Gross Retention Rate</span></p></li><li><p><span style=\"color:#000000\">Accurate renewal forecasting</span></p></li><li><p><span style=\"color:#000000\">Strong adoption across portfolio</span></p></li><li><p><span style=\"color:#000000\">Consistent identification of qualified expansion opportunities</span></p></li><li><p><span style=\"color:#000000\">Positive customer advocacy</span></p></li></ul><p style=\"min-height: 1.7em;\"></p>",
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