Senior Fraud Specialist

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    "description": "<p><span style=\"font-weight: bold\"><span><span>WHO WE ARE</span></span></span><span> </span></p>\n<p><br><br></p>\n<p><span><span>Ding is the global leader in cross-border value transfer. Since 2006, </span><span>we’ve</span><span> moved more than $6BN across borders — putting money directly into the hands of diaspora communities so they can support the families they left behind. Today, we </span><span>operate</span><span> in 160+ countries, partner with 600+ mobile operators, and serve some of the world’s most underserved markets with technology that is fast, </span><span>reliable</span><span> and genuinely </span><span>life changing</span><span>.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We’re</span><span> headquartered in Dublin and built by a team of 200+ people spread across the globe — engineers, operators and product thinkers who believe that moving value across borders should be as simple as sending a message.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We move fast, build with purpose, and hold ourselves to four values:</span></span><span> </span></p>\n<ul>\n<li><span><span>We’re</span><span> Here to Make a Difference</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>We are Thinkers, Linkers &amp; Doers</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>We Win Together</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>We Imagine Boldly &amp; Build Fast</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>THE ROLE</span><span>:</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Job Title:</span></span></span><span><span> </span><span style=\"font-weight: bold\">Senior Fraud Specialist</span></span><span style=\"font-weight: bold\"> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Location: </span></span></span><span>Dhaka, Bangladesh</span><span> <br></span><span style=\"font-weight: bold\"><span><span>Type of Contract: </span></span></span><span>Full Time Employee</span><span> <br></span><span style=\"font-weight: bold\"><span><span>Salary Range:</span></span></span><span style=\"font-weight: bold\"><span><span> </span></span></span><span>Negotiable</span><span> </span></p>\n<p><br><br></p>\n<p><span><span>As a Fraud Specialist, you will play a critical role in protecting customers and the business by </span><span>identifying</span><span>, analysing, and preventing fraudulent activity across all levels — from individual accounts to nationwide patterns. Working within a fast-paced, data-driven environment, you will combine analytical </span><span>expertise</span><span> with a proactive mindset to stay ahead of evolving fraud threats.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>WHAT YOU'LL DO:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<ul>\n<li><span><span>Monitor and analyse high volumes of transactions in real time, detecting and preventing fraudulent activity across individual accounts and at a broader systemic level</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Interrogate large datasets of customer behaviour and transaction history to develop actionable insights that shape and strengthen fraud strategy</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate closely with the wider fraud team to </span><span>identify</span><span> performance trends and translate findings into strategic improvements</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Respond promptly to internal alerts, investigating and clearly communicating findings to relevant stakeholders</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Stay current on evolving fraud trends and </span><span>emerging</span><span> threats, acting swiftly to mitigate risk before impact occurs</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Design, implement, and </span><span>maintain</span><span> fraud rules and strategies that minimise fraudulent activity without disrupting the customer journey or </span><span>impacting</span><span> sales</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> opportunities for process improvement and automation to increase efficiency and detection capability</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Create and </span><span>maintain</span><span> the Fraud Dashboard, ensuring </span><span>accurate</span><span>, up-to-date visibility for the team and management</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Produce regular, clear reports for management covering fraud performance, trends, and strategic recommendations</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support and provide mentoring and guidance to a 24/7 team of fraud agents, ensuring continuity of operations across all shifts</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Deliver training and workshops to other departments as </span><span>required</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What We Expect:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<ul>\n<li><span><span>Contribute actively to the achievement of Fraud Team KPIs, taking ownership of your areas of responsibility</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Be decisive and accountable — act with confidence and stand behind your decisions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Bring a proactive approach, </span><span>anticipating</span><span> issues and opportunities rather than waiting to be directed</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work both independently and collaboratively, adapting your style to what the situation demands</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicate effectively and professionally with internal and external stakeholders at all levels</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Build strong cross-functional relationships, supporting other departments with fraud-related knowledge and </span><span>expertise</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>WHAT WE'RE LOOKING FOR:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<ul>\n<li><span><span>Bachelor's degree or equivalent experience</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Fluent written and spoken English</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Expert working knowledge of Microsoft Excel</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven experience with data visualisation tools such as Power BI, Looker, or equivalent</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong knowledge of fraud detection tools, techniques, and investigation methodologies</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent analytical and problem-solving skills with a sharp attention to detail</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to work under pressure, manage competing priorities, and meet deadlines in a high-volume environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated experience communicating complex findings clearly across all levels of an organisation</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Flexible and adaptable, with a strong understanding of business needs and the ability to respond accordingly</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>YOU WILL LOVE WORKING AT DING IF:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<ul>\n<li><span><span>You want your work to mean something. We move real money for real people — families sending support across borders, communities staying connected. You care about that.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You thrive with ownership, not instruction. At Ding, </span><span>you’ll</span><span> shape the work, not just deliver it. We move fast and trust people to figure things out.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You’re</span><span> energised by complexity. We </span><span>operate</span><span> across 160+ countries, 600+ operator relationships and some of the most challenging last-mile infrastructure on the planet. That excites you.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You want to work with people who are sharp, </span><span>direct</span><span> and genuinely collaborative. No politics, no silos — just a team that gets things done and backs each other.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You’re</span><span> comfortable with ambiguity and know how to make progress anyway. </span><span>We’re</span><span> still building the playbook in many areas, and </span><span>you’re</span><span> the kind of person who writes it rather than waits for it.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>LIFE AT DING:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span><span>We’re</span><span> building something that genuinely matters — and we want the environment to reflect that. </span><span>You’ll</span><span> get real ownership from day one, work with a diverse global team across 25+ </span><span>nationalities, and</span><span> be part of a culture that is high-performance without being </span><span>high-ego</span><span>.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Beyond the work itself, </span><span>we’ve</span><span> designed our benefits around flexibility, </span><span>longevity</span><span> and genuine quality of life:</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✦  </span></span></span><span><span>Work</span><span> Abroad Programme (30 days/year)</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✦ </span></span></span><span><span> </span><span>Insurance</span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✦  </span></span></span><span><span>Wellness</span><span> programme &amp; regular events</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✦  </span></span></span><span><span>Learning</span><span> &amp; development support</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✦  </span></span></span><span><span>YOLO</span><span> Days &amp; </span><span>Dingversary</span><span> Leave</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✦  </span></span></span><span><span>A</span><span> genuinely global team &amp; culture</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Want to know more about life at Ding? </span></span><a href=\"https://company.ding.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\"><span><span>Click here.</span></span></span></a><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>EVERYONE'S WELCOME:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span><span>Ding is committed to equal opportunity in everything we do. We know that </span><span>great experience</span><span> comes in many forms — if you believe your background is a strong fit for this role, we encourage you to apply even if you </span><span>don't</span><span> tick every box.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>HOW TO APPLY:</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span><span>Apply directly through the link in this posting. Our recruitment process typically involves </span><span>multiple</span><span> stages</span><span>: Usually starts with the Interview with HR &amp; GM</span><span>, the</span><span>n</span><span> t</span><span>echnical </span><span>e</span><span>xercise and </span><span>i</span><span>nterviews</span><span> and then </span><span>f</span><span>inal interview</span><span>.</span></span><span> </span></p>",
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