Job ID #32004: District Investigator (Roads) - Periodic Posting

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      "addressCountry": "Canada"
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    "datePosted": "2026-06-01",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 16px\"><a href=\"https://image2url.com/images/1764261414364-4f3956d7-2211-410b-8943-e24f606355ab.png\" target=\"_blank\" rel=\"noopener noreferrer\"></a><br><img width=\"732\" height=\"169\" src=\"https://image2url.com/images/1764261414364-4f3956d7-2211-410b-8943-e24f606355ab.png\" alt=\"image\"><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job ID #32004: District Investigator (Roads) (Periodic Posting)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Union:</span> CUPE Local 5167</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Description ID #: </span>5567</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Close date:</span> Interested applicants please submit your application online at <span style=\"font-weight: bold\"><a href=\"https://www.hamilton.ca/city-council/jobs-city\" target=\"_blank\" rel=\"noopener noreferrer\">www.hamilton.ca/city-council/jobs-city</a></span> by 4:00 p.m. on <span style=\"font-weight: bold\">June 10, 2026.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Vacancy type: </span>This posting will be used to fill current vacancies, as well as any further vacancies which arise during the period noted below</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This periodic posting is for all upcoming vacancies.  Applications will be considered from June 15, 2026 to December 15, 2026</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(30, 83, 163)\"><span style=\"font-weight: bold\">Internal applicants should apply with your work e-mail address</span></span><span style=\"font-weight: bold\">.</span> External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">SUMMARY OF DUTIES</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reporting to Senior Project Manager Compliance &amp; Administration, will respond to program inquiries and concerns requiring field investigation, documentation and follow up (i.e., with staff, contractors or complainant) and address resolution through either: work order generation, recommendations, direct action or other actions as required.</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">GENERAL DUTIES</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Investigate and respond to inquiries, complaints/claims related to the delivery of Roads programs involving the following actions:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Receive and investigate public inquiries with respect to Road’s operations and liaises with the public, various internal departments and outside</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reviews site conditions, makes initial assessments, cost estimates and makes recommendations to the Superintendent on actions to be taken regarding workplace procedures and</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Writes detailed reports and records required data and site conditions; determines and recommends appropriate corrective actions to the</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Input and retrieve operations and maintenance program data from computerized data management systems (e.g. Hansen) to ensure records are kept current, accurate, and</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">When directed, will respond to and investigate various emergency conditions, claims and requests from Police, Fire, Emergency Services, Risk Management and various Provincial Ministries to evaluate situational requirements and where practicable, initiate<span style=\"text-decoration: line-through\">s</span> corrective action within established</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Drives a city vehicle when required to perform main responsibilities of the job and perform labour activities that may be required as direct response to complaint resolution, as appropriate (e.g. debris, accident assistance)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Request and receive underground utility locates and operate Roads specific equipment as required in support of program delivery.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Responsible to complete accurately, various logs, documents, inspection reports and other administrative forms.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Able to compile documents, data, forms etc., and thoroughly research and investigate in regard to claims/complaints or deficiency issues in a timely matter.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Work with competent knowledge in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate and oversee contracted work.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Interacts with the general public, colleagues, representatives of other agencies, supervisors and co-workers in a courteous and respectful manner, while adhering to the City of Hamilton’s Corporate Culture.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">May be assigned to support snow clearing operations, including operating plow trucks, as needed during severe weather or staffing shortages.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Performs other duties as assigned which are directly related to the major responsibilities of the division.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">QUALIFICATIONS</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">1. Demonstrated knowledge and experience of all programs and service levels provided by the Roads Districts in relation to complaint and inquiry investigations and response obtained through previous work experience in roads maintenance.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">2. Demonstrated knowledge of general construction practices and techniques, and all relevant workplace health and safety regulations and requirements applicable to operating environment and contexts.   </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">3. Must have good investigative and research capabilities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">4. Previous experience in general construction practices and techniques relevant to roads operations programs and services. Knowledge of all relevant workplace health and safety regulations and requirements applicable to operating environment and context.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">5. Knowledge of relevant legislation such as but not limited to Occupational Health and Safety Act and Regulations including W.H.M.I.S, legislation, 70 hours Service Regulations, Book 7 Traffic Control, Highway Traffic Act and Minimum Maintenance Standards.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">6. Ability to read and understand detailed construction drawings.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">7. Working knowledge of all roads related programs and activities including but not limited to:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Surface Maintenance (roadway, sidewalk multi use pathway maintenance, MMS compliance, patching, levelling, etc.)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Drainage Programs (catch basin cleaning, resetting, ditching, culvert install/repair)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Roadside Maintenance (grass mowing, shouldering, guiderail install/repair,)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">General Maintenance (litter control, downtown programs, graffiti, emergency response, etc.)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Electronic Data Management (Use of APS system, HANSEN, GIS, Sidewalk program)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">8. Ability to assist in developing capital and operating budget estimates as they relate to specific projects and/or program enhancements.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">9. Ability to interpret and instruct others in regard to written policies and procedures, including by-laws, Federal and Provincial Acts.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">10. Must be able to understand and follow detail procedures, instructions and take direction. Ability to accurately complete various logs, documents, inspection forms and other administrative information. Must possess excellent written and verbal communication skills.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">11. Must be proficient and have demonstrated working knowledge in the use of computers, smart phones, tablets, other electronic devices and various software programs, e.g. Word, Excel, Microsoft Outlook, Hansen database software, windows search tools, and programs.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">12. Must have solid interpersonal skills required to assist and respond with all scenarios and situations in regard to the general public, co-workers, supervisors and any other stakeholder etc.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">13. Must be able to work in adverse road and weather conditions.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">14. Must possess a valid class “DZ” Drivers Licence and a Driver’s abstract clear of any demerit points and pending infractions and/or record found to be satisfactory to the City of Hamilton.</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">THIS POSITION REQUIRES A VALID CLASS \"DZ\" DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">NOTE</span>: </span>Candidates being considered for this position must satisfactorily pass a computer/written assessment and interview.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">THE INCUMBENTS SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THESE POSITIONS AND THE WORKPLACE.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Disclaimer:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Terms:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. </span></p>\n<p><br></p>\n<p><br></p>\n<p><img width=\"727\" height=\"118\" src=\"https://image2url.com/images/1764261601332-34724ec4-18c3-4eb3-921f-4a95a6019b03.png\" alt=\"image\"></p>",
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