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Technical Customer Care Representative

Hhaexchange · Minneapolis, Minnesota · On Site · Active · Lever

Job facts

Field	Value
Company	Hhaexchange
Title	Technical Customer Care Representative
Normalized title	-
Department / team	Technical Support / Technical Customer Care
Location	Minneapolis, MN, United States
Work model	On Site
Employment type	Full Time
Salary	-
Status	active
ATS provider	Lever
Posted / first seen	2026-05-11 / 2026-05-29
Changed / last seen	2026-05-29 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Hhaexchange.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Lever.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Minneapolis.	Open
Department jobs	Active postings in Technical Support.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Hhaexchange
Source	4381073e-590b-49bf-a33a-99690844b917
ATS provider	Lever

Description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking motivated, multi-talented and bilingual individuals with strong client service and technical skills to join our Customer Care team as Technical Customer Care Representatives in Minneapolis, MN office location. We are currently interviewing applicants for our next Technical Customer Care Representative cohort starting June 22, 2026 in our Minneapolis, MN office location. Spanish speaking representatives a huge plus! Prior experience with the HHAeXchange mobile app or providing end-user technical software support is required. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The base wage range for this US-based, full-time, and non-exempt position is $23.00-28.00/per hour. An employee’s exact starting wage will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. In addition, Technical Customer Care Representatives are eligible for a shift premium for qualifying hours. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. Essential Job Duties Provide technical assistance to customers via multiple channels (i.e., phone, email, chat) in a courteous and professional manner, putting the customer experience at the forefront of all interactions. Ask discovery questions to understand and analyze customer challenges and determine the best course of action for a fast and smooth resolution. Clearly articulate resolution paths to customers, both in technical and non-technical terms to help customers maximize their usage of the HHAeXchange platform while providing education to mitigate future outreach for the same topic, along with clear and concise follow ups to drive usage of self-service methodologies. Escalate tickets to supervisors and technical support engineers when a bug, defect, or other complex issue is identified, as appropriate. Documentation of all customer interactions in Salesforce Service Cloud. Work with Quality Assurance to improve skills and personal CSAT scores. Punctual, reliable, and consistent attendance Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements None Required Education, Experience, Certifications and Skills 2+ years of technical customer support experience in a SaaS environment Must be fluent speaking and communicating in English, bilingual in Spanish a plus. Experience supporting customers in a B2B environment strongly preferred. Demonstrated experience in providing high-quality and customer-focused technical support. Strong and professional communication skills, both written and verbal, with the ability to clearly explain complex concepts in a concise and straightforward manner. Strong problem-solving skills and ability to “think on your feet.” Collaborative team player with an empathetic and customer-centric mindset Ability to remain calm, composed, and articulate when dealing with tough customer situations. A self-starter with a strong sense of ownership who thrives in a fast-paced environment. Experience with SMB preferred. Experience supporting software that offers a freemium platform a plus. Strong organizational skills and attention to detail Ability to work assigned shifts including Saturday or Sunday, if applicable, from our Minneapolis, MN location

Full job record

Job ID	f8e04176013615f49d905471409249c394dabd0e
Org ID	215cfdb1-1be5-4171-9df0-de1fe1c07437
Source ID	4381073e-590b-49bf-a33a-99690844b917
Board ID	4381073e-590b-49bf-a33a-99690844b917
Provider	lever
Provider Job Key	ff7abcb9-8adf-46bc-8e66-2b9cbc7773f6
Title	Technical Customer Care Representative
Normalized Title	—
Status	active
Active	yes
Location Text	Minneapolis, Minnesota
Department	Technical Support
Team	Technical Customer Care
Employment Type	Full Time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	MN
City	Minneapolis
Salary Raw	—
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://jobs.lever.co/hhaexchange/ff7abcb9-8adf-46bc-8e66-2b9cbc7773f6
Apply URL	https://jobs.lever.co/hhaexchange/ff7abcb9-8adf-46bc-8e66-2b9cbc7773f6/apply
First Seen At	2026-05-29 07:02:21Z
Last Seen At	2026-06-06 20:03:04Z
Last Checked At	2026-06-06 20:03:04Z
Last Changed At	2026-05-29 07:02:21Z
Inactive At	—
Source Posted At	2026-05-11 14:20:16Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=hhaexchange/date=2026-06-06/2026-06-06T20-03-03-037Z-071f64cd5206ae346bf19c42443f65bb653f1fbebba53c98eef699b1b1d472ac.json

Event Fields

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  "last_changed_at": "2026-05-29T07:02:21.354Z",
  "active_status": "active"
}

Parsed Structured

{
  "language": "en",
  "location": {
    "raw": "Minneapolis, Minnesota",
    "city": "Minneapolis",
    "region": "MN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:03:04.268Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Minneapolis, Minnesota",
      "city": "Minneapolis",
      "region": "MN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

Extensions

{}

Native Structured

{
  "lists": [
    {
      "text": "Essential Job Duties",
      "content": "\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Provide technical assistance to customers via multiple channels (i.e., phone, email, chat) in a courteous and professional manner, putting the customer experience at the forefront of all interactions.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Ask discovery questions to understand and analyze customer challenges and determine the best course of action for a fast and smooth resolution.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Clearly articulate resolution paths to customers, both in technical and non-technical terms to help customers maximize their usage of the HHAeXchange platform while providing education to mitigate future outreach for the same topic, along with clear and concise follow ups to drive usage of self-service methodologies.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Escalate tickets to supervisors and technical support engineers when a bug, defect, or other complex issue is identified, as appropriate.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Documentation of all customer interactions in Salesforce Service Cloud.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Work with Quality Assurance to improve skills and personal CSAT scores.</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Punctual, reliable, and consistent attendance</span></li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-family: 'Aptos Display', sans-serif;\">Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.</span></li>\n"
    },
    {
      "text": "Other Job Duties",
      "content": "\n<li>Other duties as assigned by supervisor or HHAeXchange leader</li>\n"
    },
    {
      "text": "Travel Requirements",
      "content": "\n<li>None</li>\n"
    },
    {
      "text": "Required Education, Experience, Certifications and Skills",
      "content": "<div style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">\n\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">2+ years of technical customer support experience in a SaaS environment</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Must be fluent speaking and communicating in English, bilingual in Spanish a plus.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience supporting customers in a B2B environment strongly preferred.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Demonstrated experience in providing high-quality and customer-focused technical support.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong and professional communication skills, both written and verbal, with the ability to clearly explain complex concepts in a concise and straightforward manner.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong problem-solving skills and ability to “think on your feet.”</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Collaborative team player with an empathetic and customer-centric mindset</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Ability to remain calm, composed, and articulate when dealing with tough customer situations.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">A self-starter with a strong sense of ownership who thrives in a fast-paced environment.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience with SMB preferred.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience supporting software that offers a freemium platform a plus.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong organizational skills and attention to detail</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">Ability to work assigned shifts including Saturday or Sunday, if applicable, from our Minneapolis, MN location</li>\n<li style=\"line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1778509216687,
  "updatedAt": null,
  "categories": {
    "team": "Technical Customer Care",
    "location": "Minneapolis, Minnesota",
    "commitment": "Full Time",
    "department": "Technical Support",
    "allLocations": [
      "Minneapolis, Minnesota"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}

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