Operations Manager (526)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers! Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We’re looking for a driven, hands-on Operations Manager to lead our warehouse and service operations at Annacis Island. This is a high-impact leadership role where you will own the operations while building an engaged, safety-first, high-performing team. If you thrive in a fast-paced environment, love optimizing processes, and know how to bring out the best in people, this is your opportunity to make a real difference. As the Operations Manager, you will Lead with purpose—championing our values and fostering a culture of accountability, teamwork, and inclusion Keep safety front and centre, ensuring a healthy workplace aligned with WorkSafeBC standards Own the operation end-to-end, including receiving, inventory flow, fulfillment, and outbound shipping Drive performance, using data and insights to improve productivity, accuracy, and service levels Optimize flow, collaborating with Inventory teams on carrier scheduling, dock planning, and space utilization Continuously improve, identifying opportunities to streamline processes and reduce costs Develop your team, through coaching, mentorship, and performance management Lead from the front as an active member of the Safety Committee Manage the business, including departmental budgets and P&L accountability Shape the future, leading strategic projects and innovation initiatives Communicate with impact, presenting results and insights across the organization To be successful in this role you have 5+ years of leadership experience in warehouse or distribution operations Deep knowledge of inbound, outbound, and inventory management Experience with WMS, RF tools, automation, and workforce systems A proven track record of building, developing, and retaining strong teams A passion for continuous improvement and Lean practices Strong communication and relationship-building skills across all levels The ability to manage competing priorities with clarity and focus Proficiency in Microsoft Office (Power BI is an asset) Solid understanding of WorkSafeBC regulations Experience in e-commerce or high-volume distribution environments Bonus points Post-secondary education in Logistics, Engineering, or Supply Chain APICS or other supply chain certifications Lean / Six Sigma designation Project management training or certification Why Trail Appliances? People-first culture—we invest in your growth and success Stable, family-owned Canadian company with a strong reputation Meaningful impact—your work directly shapes the customer experience Collaborative environment where ideas are encouraged and actioned Competitive compensation and benefits We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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