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Lead Service Coordinator

84DAF2DB5EAB071038A2A16BAEF8A136 · Amistad House - Berkeley, CA 94709; 2050 Delaware Street, Berkeley, CA, 94709, USA · On Site · Active · $35–$37 / hour · Paycom ATS

Job facts

Field	Value
Company	84DAF2DB5EAB071038A2A16BAEF8A136
Title	Lead Service Coordinator
Normalized title	-
Department / team	-
Location	Berkeley, CA, United States
Work model	On Site
Employment type	Full Time
Salary	$35–$37 / hour
Status	active
ATS provider	Paycom ATS
Posted / first seen	2026-06-09 / 2026-06-10
Changed / last seen	2026-06-10 / 2026-06-21

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Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Berkeley.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	84DAF2DB5EAB071038A2A16BAEF8A136
Source	df154a4b-aa13-4ac8-a499-ebcb32df7e08
ATS provider	Paycom ATS

Description

Position Overview The Lead Service Coordinator position has a multifaceted role of providing on-site service coordination at an assigned property (approximately 50%) and case management through CalAIM Tenancy Sustaining Services and Housing Deposit support to eligible residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy (approximately 50%). Lead Service Coordinators achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Lead Service Coordinators are responsible for referring eligible residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoicing requirements of the CalAIM contract. Lead Service Coordinators may provide time-limited case management services to individuals who are ineligible for Tenancy Sustaining Services or other local case management services, on an as needed basis. The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA’s residents and the surrounding community. An initiator and collaborator, the Lead Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations and volunteers to fulfill SAHA’s mission. About SAHA: Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means. Location: This position will work at a senior property in Berkeley, CA: Amistad House Benefits/Perks: SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays. Primary Duties and Responsibilities include but are not limited to the following: Individual Services (Service Coordination) Creates a welcoming environment for all residents and promotes available services and programs through a variety of methods and marketing strategies. Conducts on-going assessments to support residents to meet their needs and goal attainment. Provides on-going information and resources, referral services, system navigation to meet residents where they are at, identify needs, and secure the full range of social services and supports to all residents within assigned property/properties. Effectively addresses residents’ behavioral, financial health and social concerns to address housing instability, and uses evidence based strategies during intervention of critical incidents and lease violations. Provides crisis intervention and de-escalation, coordinates access to appropriate levels of care/ services, and implements mandated reporting policies. Maintains accurate and timely documentation to meet annual and quarterly program and compliance; documents all resident demographics, issues, requests, statistics, incidents, program attendance, interactions and outcomes through online services software. Develops constructive and collaborative relationships with residents and their circle of support, community agencies, volunteers, property team and company staff. Coordinates transportation services for residents at sites where SAHA’s transportation is available. Other duties as assigned. Community Building & Services (service coordination) Works in conjunction with peers and leadership to assess resident and neighborhood needs, and determine the feasibility of proposed programs and initiatives. Coordinates and collaborates with SAHA volunteers, outside agencies and organizations to bring educational and community building opportunities and services. Coordinates and drives resident engagement in programs and initiatives, such as advocacy efforts, community gardening, and the digital equity program. Engages in collaborations and partnerships to advocate for affordable housing and lift up neighborhood concerns and community priorities. Implement a consistent calendar of programs, events, and workshops aligned with resident interests to build community, enhance life skills, increase access to resources, and meet regulatory commitments, including coordinating SAHA bus services at available sites. Housing Tenancy Sustaining Services (case management) Establishes and maintains an average caseload of 12-13 residents. Provides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations. Educates and trains residents on the roles, rights, and responsibilities of the tenant and landlord. Coaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy. Coordinates with Property Manager to address identified issues that could impact housing stability. Assists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the resident owes back rent or payment for damage to the unit. Advocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized. Assists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. Assists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations. Coordinates with the resident to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers. Provides ongoing support with activities related to household management. Participates in health and safety visits, including unit habitability inspections with Property Management. Educates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources. Collaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. Housing Deposits (case management) Assistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies. Additional Responsibilities Works collaboratively with Property Management and County staff, referral partners and providers. Keeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident. Follows all protocols as outlined in internal SAHA trainings, trainings administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. Completes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents. Maintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. Provides input into the development and improvement of SAHA’s CalAIM program. Provides temporary coverage on-site at properties with CalAIM programs and/or higher service needs. Work with Case Management team to review and assess incoming referrals within SAHA’s portfolio. Conduct assessments and develop service plans with participants, modifying the service plan over time as needed. Maintain weekly contact with participants on caseload, providing warm referrals, direct support and crisis intervention, as needed, to help meet their identified goals. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions. Education and/or Experience Minimum 2-3 years’ experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A Bachelor’s degree in Social Work, Psychology, or related field may be substituted. Minimum 2 years’ experience working directly with people with a history of homelessness. Experience using and administering multiple assessment tools. Experience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. Experience in affordable housing or knowledge of Fair Housing law is a plus. Abilities and Attributes- Our ideal candidate will have: Good judgement and common sense when making decisions, High level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures, Professional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff, Proactive, innovative and a solution-oriented approach to solve complex problems, Excellent customer service – meaning they are approachable, provide a positive and empathetic presence, Clear and effective written and verbal communication, Accountability and provides timely follow-through, Crisis intervention and de-escalation skills, and applies trauma informed care practices, Understanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc, Intermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily, Comfort with public speaking at large building activities and meetings, Experience and ability to work positively within a multi‐cultural team and residential environment, Effective communication with various levels of staff, including department leadership and stakeholders, Professional commitment to learning, cultural competency, resident advocacy and empowerment, Initiative to work independently and be proactive in fulfilling responsibilities and problem solving, Good time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment, and Basic budget management skills. Supervisory Responsibilities Supervise on-site volunteers while they volunteer at the building. Physical Demands Demands include but are not limited to simple grasping and fine manipulation, sitting at a desk while using a computer, use of a telephone for an extended period of time; Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects that may weigh up to 35 pounds. Work Environment This job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances.

Full job record

Job ID	f8c742c78e75d8f386b67053d071e06bc55d8909
Org ID	60b9b42a-fc73-4d1e-bd33-e8ee28a34e7e
Source ID	df154a4b-aa13-4ac8-a499-ebcb32df7e08
Board ID	df154a4b-aa13-4ac8-a499-ebcb32df7e08
Provider	paycom
Provider Job Key	230325
Title	Lead Service Coordinator
Normalized Title	—
Status	active
Active	yes
Location Text	Amistad House - Berkeley, CA 94709; 2050 Delaware Street, Berkeley, CA, 94709, USA
Department	—
Team	—
Employment Type	full_time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	CA
City	Berkeley
Salary Raw	$34.86 - $37.26 Hourly
Salary Min	34.86
Salary Max	37.26
Salary Currency	USD
Salary Period	hour
Source URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=230325&clientkey=84DAF2DB5EAB071038A2A16BAEF8A136
Apply URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=230325&clientkey=84DAF2DB5EAB071038A2A16BAEF8A136
First Seen At	2026-06-10 09:22:09Z
Last Seen At	2026-06-21 10:05:21Z
Last Checked At	2026-06-21 10:05:21Z
Last Changed At	2026-06-10 09:22:09Z
Inactive At	—
Source Posted At	2026-06-09 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=84DAF2DB5EAB071038A2A16BAEF8A136/date=2026-06-21/2026-06-21T10-05-20-294Z-0c7bfc729952e6e12ae035a27c75be8e2f74de1ae391129255420fc83491e0d6.json

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    "description": "<p style=\"margin-left:6px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">The <strong>Lead Service Coordinator</strong> position has a multifaceted role of providing on-site service coordination at an assigned property (approximately 50%) and case management through CalAIM Tenancy Sustaining Services and Housing Deposit support to eligible residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy (approximately 50%). Lead Service Coordinators achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Lead Service Coordinators are responsible for referring eligible residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoicing requirements of the CalAIM contract. Lead Service Coordinators may provide time-limited case management services to individuals who are ineligible for Tenancy Sustaining Services or other local case management services, on an as needed basis.</span></span></p>\r\n\r\n<p style=\"margin-left:6px; text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:6px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">The <strong>Resident Services</strong> department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA&rsquo;s residents and the surrounding community. An initiator and collaborator, the Lead Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations and volunteers to fulfill SAHA&rsquo;s mission.</span></span></p>\r\n\r\n<p style=\"margin-left:6px; text-align:justify\">&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>About SAHA:</strong> Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Location: </strong>This position will work at a senior property in Berkeley, CA: Amistad House</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Benefits/Perks: </strong>SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><b>Primary Duties and Responsibilities </b>include but are not limited to the following:</span></span></p>\r\n\r\n<p style=\"margin-left:10px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:10px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\"><b><i>Individual Services (Service Coordination)</i></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li align=\"left\" style=\"margin-bottom:11px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\"><span style=\"line-height:107%\">Creates a welcoming environment for all residents and promotes available services and programs through a variety of methods and marketing strategies.</span></span></span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Conducts on-going assessments to support residents to meet their needs and goal attainment.</span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Provides on-going information and resources, referral services, system navigation to meet residents where they are at, identify needs, and secure the full range of social services and supports to all residents within assigned property/properties.</span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Effectively addresses residents&rsquo; behavioral, financial health and social concerns to address housing instability, and uses evidence based strategies during intervention of critical incidents and lease violations.</span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Provides crisis intervention and de-escalation, coordinates access to appropriate levels of care/ services, and implements mandated reporting policies.</span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Maintains accurate and timely documentation to meet annual and quarterly program and compliance; documents all resident demographics, issues, requests, statistics, incidents, program attendance, interactions and outcomes through online services software.&nbsp; </span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Develops constructive and collaborative relationships with residents and their circle of support, community agencies, volunteers, property team and company staff.</span></span></li>\r\n\t<li style=\"margin-right:11px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Coordinates transportation services for residents at sites where SAHA&rsquo;s transportation is available.</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Other duties as assigned.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-right:11px; margin-left:58px; text-indent:0in; text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\"><b><i>Community Building &amp; Services (service coordination)</i></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:black\">Works in conjunction with peers and leadership to assess resident and neighborhood needs, and determine the feasibility of proposed programs and initiatives. </span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Coordinates and collaborates with SAHA volunteers, outside agencies and organizations to bring educational and community building opportunities and services.</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:black\">Coordinates and drives resident engagement in programs and initiatives, such as advocacy efforts, community gardening, and the digital equity program.</span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:black\">Engages in collaborations and partnerships to advocate for affordable housing and lift up neighborhood concerns and community priorities.</span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:black\">Implement a consistent calendar of programs, events, and workshops aligned with resident interests to build community, enhance life skills, increase access to resources, and meet regulatory commitments, including coordinating SAHA bus services at available sites.</span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:10px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\"><b><i>Housing Tenancy Sustaining Services (case management)</i></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Establishes and maintains an average caseload of 12-13 residents.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Educates and trains residents on the roles, rights, and responsibilities of the tenant and landlord.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Coaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Coordinates with Property Manager to address identified issues that could impact housing stability.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Assists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the resident owes back rent or payment for damage to the unit.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Advocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Assists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Assists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Coordinates with the resident to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides ongoing support with activities related to household management.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Participates in health and safety visits, including unit habitability inspections with Property Management.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Educates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Collaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\"><b><i>Housing Deposits (case management)</i></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:black\">Assistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies.</span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><b><i>Additional Responsibilities</i></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:black\">Works collaboratively with Property Management and County staff, referral partners and providers.</span></span></span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Keeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Follows all protocols as outlined in internal SAHA trainings, trainings administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Completes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Maintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides input into the development and improvement of SAHA&rsquo;s CalAIM program.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides temporary coverage on-site at properties with CalAIM programs and/or higher service needs.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Work with Case Management team to review and assess incoming referrals within SAHA&rsquo;s portfolio.</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Conduct assessments and develop service plans with participants, modifying the service plan over time as needed.</span></span></li>\r\n\t<li style=\"margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Maintain weekly contact with participants on caseload, providing warm referrals, direct support and crisis intervention, as needed, to help meet their identified goals. </span></span></li>\r\n\t<li style=\"margin-top:15px; margin-bottom:15px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Other duties as assigned.</span></span></span></span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "",
    "salaryRange": "$34.86 - $37.26 Hourly",
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    "positionType": "Full-Time: 40 hours/week",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Lead Service Coordinator\",\"identifier\":\"J10N15230325\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/84DAF2DB5EAB071038A2A16BAEF8A136/jobs/230325\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=84DAF2DB5EAB071038A2A16BAEF8A136\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":34.86,\"maxValue\":37.26,\"unitText\":\"\"}},\"datePosted\":\"2026-06-09\",\"description\":\"Job DetailsJob Location: Amistad House - Berkeley, CA 94709Position Type: Full-Time: 40 hours/weekSalary Range: $34.86 - $37.26 HourlyThe Lead Service Coordinator position has a multifaceted role of providing on-site service coordination at an assigned property (approximately 50%) and case management through CalAIM Tenancy Sustaining Services and Housing Deposit support to eligible residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy (approximately 50%). Lead Service Coordinators achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Lead Service Coordinators are responsible for referring eligible residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoicing requirements of the CalAIM contract. Lead Service Coordinators may provide time-limited case management services to individuals who are ineligible for Tenancy Sustaining Services or other local case management services, on an as needed basis.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA&rsquo;s residents and the surrounding community. An initiator and collaborator, the Lead Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations and volunteers to fulfill SAHA&rsquo;s mission.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout SAHA: Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLocation: This position will work at a senior property in Berkeley, CA: Amistad House\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits/Perks: SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary Duties and Responsibilities include but are not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIndividual Services (Service Coordination)\\r\\n\\r\\n\\r\\n\\tCreates a welcoming environment for all residents and promotes available services and programs through a variety of methods and marketing strategies.\\r\\n\\tConducts on-going assessments to support residents to meet their needs and goal attainment.\\r\\n\\tProvides on-going information and resources, referral services, system navigation to meet residents where they are at, identify needs, and secure the full range of social services and supports to all residents within assigned property/properties.\\r\\n\\tEffectively addresses residents&rsquo; behavioral, financial health and social concerns to address housing instability, and uses evidence based strategies during intervention of critical incidents and lease violations.\\r\\n\\tProvides crisis intervention and de-escalation, coordinates access to appropriate levels of care/ services, and implements mandated reporting policies.\\r\\n\\tMaintains accurate and timely documentation to meet annual and quarterly program and compliance; documents all resident demographics, issues, requests, statistics, incidents, program attendance, interactions and outcomes through online services software.&nbsp; \\r\\n\\tDevelops constructive and collaborative relationships with residents and their circle of support, community agencies, volunteers, property team and company staff.\\r\\n\\tCoordinates transportation services for residents at sites where SAHA&rsquo;s transportation is available.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCommunity Building &amp; Services (service coordination)\\r\\n\\r\\n\\r\\n\\tWorks in conjunction with peers and leadership to assess resident and neighborhood needs, and determine the feasibility of proposed programs and initiatives. \\r\\n\\tCoordinates and collaborates with SAHA volunteers, outside agencies and organizations to bring educational and community building opportunities and services.\\r\\n\\tCoordinates and drives resident engagement in programs and initiatives, such as advocacy efforts, community gardening, and the digital equity program.\\r\\n\\tEngages in collaborations and partnerships to advocate for affordable housing and lift up neighborhood concerns and community priorities.\\r\\n\\tImplement a consistent calendar of programs, events, and workshops aligned with resident interests to build community, enhance life skills, increase access to resources, and meet regulatory commitments, including coordinating SAHA bus services at available sites.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Tenancy Sustaining Services (case management)\\r\\n\\r\\n\\r\\n\\tEstablishes and maintains an average caseload of 12-13 residents.\\r\\n\\tProvides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.\\r\\n\\tEducates and trains residents on the roles, rights, and responsibilities of the tenant and landlord.\\r\\n\\tCoaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.\\r\\n\\tCoordinates with Property Manager to address identified issues that could impact housing stability.\\r\\n\\tAssists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the resident owes back rent or payment for damage to the unit.\\r\\n\\tAdvocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized.\\r\\n\\tAssists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. \\r\\n\\tAssists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations.\\r\\n\\tCoordinates with the resident to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.\\r\\n\\tProvides ongoing support with activities related to household management.\\r\\n\\tParticipates in health and safety visits, including unit habitability inspections with Property Management.\\r\\n\\tEducates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.\\r\\n\\tCollaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Deposits (case management)\\r\\n\\r\\n\\r\\n\\tAssistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAdditional Responsibilities\\r\\n\\r\\n\\r\\n\\tWorks collaboratively with Property Management and County staff, referral partners and providers.\\r\\n\\tKeeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident.\\r\\n\\tFollows all protocols as outlined in internal SAHA trainings, trainings administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. \\r\\n\\tCompletes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents.\\r\\n\\tMaintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. \\r\\n\\tProvides input into the development and improvement of SAHA&rsquo;s CalAIM program.\\r\\n\\tProvides temporary coverage on-site at properties with CalAIM programs and/or higher service needs.\\r\\n\\tWork with Case Management team to review and assess incoming referrals within SAHA&rsquo;s portfolio.\\r\\n\\tConduct assessments and develop service plans with participants, modifying the service plan over time as needed.\\r\\n\\tMaintain weekly contact with participants on caseload, providing warm referrals, direct support and crisis intervention, as needed, to help meet their identified goals. \\r\\n\\tOther duties as assigned.\\r\\n\\r\\nQualificationsTo perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions.\\r\\n\\r\\nEducation and/or Experience\\r\\n\\r\\n\\r\\n\\tMinimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A Bachelor&rsquo;s degree in Social Work, Psychology, or related field may be substituted. \\r\\n\\tMinimum 2 years&rsquo; experience working directly with people with a history of homelessness.\\r\\n\\tExperience using and administering multiple assessment tools. \\r\\n\\tExperience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. \\r\\n\\tExperience in affordable housing or knowledge of Fair Housing law is a plus.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbilities and Attributes- Our ideal candidate will have:\\r\\n\\r\\n\\r\\n\\tGood judgement and common sense when making decisions,\\r\\n\\tHigh level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; \\r\\n\\tProfessional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,\\r\\n\\tProactive, innovative and a solution-oriented approach to solve complex problems, \\r\\n\\tExcellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, \\r\\n\\tClear and effective written and verbal communication, \\r\\n\\tAccountability and provides timely follow-through,\\r\\n\\tCrisis intervention and de-escalation skills, and applies trauma informed care practices,\\r\\n\\tUnderstanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc,\\r\\n\\tIntermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,\\r\\n\\tComfort with public speaking at large building activities and meetings,\\r\\n\\tExperience and ability to work positively within a multi‐cultural team and residential environment,\\r\\n\\tEffective communication with various levels of staff, including department leadership and stakeholders,\\r\\n\\tProfessional commitment to learning, cultural competency, resident advocacy and empowerment,\\r\\n\\tInitiative to work independently and be proactive in fulfilling responsibilities and problem solving, \\r\\n\\tGood time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment, and\\r\\n\\tBasic budget management skills.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibilities\\r\\n\\r\\nSupervise on-site volunteers while they volunteer at the building. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nDemands include but are not limited to simple grasping and fine manipulation, sitting at a desk while using a computer, use of a telephone for an extended period of time; Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects that may weigh up to 35 pounds.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. \\r\\n\",\"responsibilities\":\"The Lead Service Coordinator position has a multifaceted role of providing on-site service coordination at an assigned property (approximately 50%) and case management through CalAIM Tenancy Sustaining Services and Housing Deposit support to eligible residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy (approximately 50%). Lead Service Coordinators achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Lead Service Coordinators are responsible for referring eligible residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoicing requirements of the CalAIM contract. Lead Service Coordinators may provide time-limited case management services to individuals who are ineligible for Tenancy Sustaining Services or other local case management services, on an as needed basis.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA&rsquo;s residents and the surrounding community. An initiator and collaborator, the Lead Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations and volunteers to fulfill SAHA&rsquo;s mission.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout SAHA: Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLocation: This position will work at a senior property in Berkeley, CA: Amistad House\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits/Perks: SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary Duties and Responsibilities include but are not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIndividual Services (Service Coordination)\\r\\n\\r\\n\\r\\n\\tCreates a welcoming environment for all residents and promotes available services and programs through a variety of methods and marketing strategies.\\r\\n\\tConducts on-going assessments to support residents to meet their needs and goal attainment.\\r\\n\\tProvides on-going information and resources, referral services, system navigation to meet residents where they are at, identify needs, and secure the full range of social services and supports to all residents within assigned property/properties.\\r\\n\\tEffectively addresses residents&rsquo; behavioral, financial health and social concerns to address housing instability, and uses evidence based strategies during intervention of critical incidents and lease violations.\\r\\n\\tProvides crisis intervention and de-escalation, coordinates access to appropriate levels of care/ services, and implements mandated reporting policies.\\r\\n\\tMaintains accurate and timely documentation to meet annual and quarterly program and compliance; documents all resident demographics, issues, requests, statistics, incidents, program attendance, interactions and outcomes through online services software.&nbsp; \\r\\n\\tDevelops constructive and collaborative relationships with residents and their circle of support, community agencies, volunteers, property team and company staff.\\r\\n\\tCoordinates transportation services for residents at sites where SAHA&rsquo;s transportation is available.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCommunity Building &amp; Services (service coordination)\\r\\n\\r\\n\\r\\n\\tWorks in conjunction with peers and leadership to assess resident and neighborhood needs, and determine the feasibility of proposed programs and initiatives. \\r\\n\\tCoordinates and collaborates with SAHA volunteers, outside agencies and organizations to bring educational and community building opportunities and services.\\r\\n\\tCoordinates and drives resident engagement in programs and initiatives, such as advocacy efforts, community gardening, and the digital equity program.\\r\\n\\tEngages in collaborations and partnerships to advocate for affordable housing and lift up neighborhood concerns and community priorities.\\r\\n\\tImplement a consistent calendar of programs, events, and workshops aligned with resident interests to build community, enhance life skills, increase access to resources, and meet regulatory commitments, including coordinating SAHA bus services at available sites.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Tenancy Sustaining Services (case management)\\r\\n\\r\\n\\r\\n\\tEstablishes and maintains an average caseload of 12-13 residents.\\r\\n\\tProvides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.\\r\\n\\tEducates and trains residents on the roles, rights, and responsibilities of the tenant and landlord.\\r\\n\\tCoaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.\\r\\n\\tCoordinates with Property Manager to address identified issues that could impact housing stability.\\r\\n\\tAssists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the resident owes back rent or payment for damage to the unit.\\r\\n\\tAdvocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized.\\r\\n\\tAssists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. \\r\\n\\tAssists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations.\\r\\n\\tCoordinates with the resident to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.\\r\\n\\tProvides ongoing support with activities related to household management.\\r\\n\\tParticipates in health and safety visits, including unit habitability inspections with Property Management.\\r\\n\\tEducates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.\\r\\n\\tCollaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Deposits (case management)\\r\\n\\r\\n\\r\\n\\tAssistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAdditional Responsibilities\\r\\n\\r\\n\\r\\n\\tWorks collaboratively with Property Management and County staff, referral partners and providers.\\r\\n\\tKeeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident.\\r\\n\\tFollows all protocols as outlined in internal SAHA trainings, trainings administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. \\r\\n\\tCompletes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents.\\r\\n\\tMaintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. \\r\\n\\tProvides input into the development and improvement of SAHA&rsquo;s CalAIM program.\\r\\n\\tProvides temporary coverage on-site at properties with CalAIM programs and/or higher service needs.\\r\\n\\tWork with Case Management team to review and assess incoming referrals within SAHA&rsquo;s portfolio.\\r\\n\\tConduct assessments and develop service plans with participants, modifying the service plan over time as needed.\\r\\n\\tMaintain weekly contact with participants on caseload, providing warm referrals, direct support and crisis intervention, as needed, to help meet their identified goals. \\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SATELLITE AFFORDABLE HOUSING ASSOCIATES\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=84DAF2DB5EAB071038A2A16BAEF8A136\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2050 Delaware Street\",\"addressLocality\":\"Berkeley\",\"addressRegion\":\"CA\",\"postalCode\":94709,\"addressCountry\":\"USA\"}},\"qualifications\":\"To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions.\\r\\n\\r\\nEducation and/or Experience\\r\\n\\r\\n\\r\\n\\tMinimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A Bachelor&rsquo;s degree in Social Work, Psychology, or related field may be substituted. \\r\\n\\tMinimum 2 years&rsquo; experience working directly with people with a history of homelessness.\\r\\n\\tExperience using and administering multiple assessment tools. \\r\\n\\tExperience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. \\r\\n\\tExperience in affordable housing or knowledge of Fair Housing law is a plus.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbilities and Attributes- Our ideal candidate will have:\\r\\n\\r\\n\\r\\n\\tGood judgement and common sense when making decisions,\\r\\n\\tHigh level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; \\r\\n\\tProfessional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,\\r\\n\\tProactive, innovative and a solution-oriented approach to solve complex problems, \\r\\n\\tExcellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, \\r\\n\\tClear and effective written and verbal communication, \\r\\n\\tAccountability and provides timely follow-through,\\r\\n\\tCrisis intervention and de-escalation skills, and applies trauma informed care practices,\\r\\n\\tUnderstanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc,\\r\\n\\tIntermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,\\r\\n\\tComfort with public speaking at large building activities and meetings,\\r\\n\\tExperience and ability to work positively within a multi‐cultural team and residential environment,\\r\\n\\tEffective communication with various levels of staff, including department leadership and stakeholders,\\r\\n\\tProfessional commitment to learning, cultural competency, resident advocacy and empowerment,\\r\\n\\tInitiative to work independently and be proactive in fulfilling responsibilities and problem solving, \\r\\n\\tGood time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment, and\\r\\n\\tBasic budget management skills.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibilities\\r\\n\\r\\nSupervise on-site volunteers while they volunteer at the building. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nDemands include but are not limited to simple grasping and fine manipulation, sitting at a desk while using a computer, use of a telephone for an extended period of time; Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects that may weigh up to 35 pounds.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. \\r\\n\",\"experienceRequirements\":\"To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions.\\r\\n\\r\\nEducation and/or Experience\\r\\n\\r\\n\\r\\n\\tMinimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A Bachelor&rsquo;s degree in Social Work, Psychology, or related field may be substituted. \\r\\n\\tMinimum 2 years&rsquo; experience working directly with people with a history of homelessness.\\r\\n\\tExperience using and administering multiple assessment tools. \\r\\n\\tExperience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. \\r\\n\\tExperience in affordable housing or knowledge of Fair Housing law is a plus.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbilities and Attributes- Our ideal candidate will have:\\r\\n\\r\\n\\r\\n\\tGood judgement and common sense when making decisions,\\r\\n\\tHigh level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; \\r\\n\\tProfessional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,\\r\\n\\tProactive, innovative and a solution-oriented approach to solve complex problems, \\r\\n\\tExcellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, \\r\\n\\tClear and effective written and verbal communication, \\r\\n\\tAccountability and provides timely follow-through,\\r\\n\\tCrisis intervention and de-escalation skills, and applies trauma informed care practices,\\r\\n\\tUnderstanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc,\\r\\n\\tIntermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,\\r\\n\\tComfort with public speaking at large building activities and meetings,\\r\\n\\tExperience and ability to work positively within a multi‐cultural team and residential environment,\\r\\n\\tEffective communication with various levels of staff, including department leadership and stakeholders,\\r\\n\\tProfessional commitment to learning, cultural competency, resident advocacy and empowerment,\\r\\n\\tInitiative to work independently and be proactive in fulfilling responsibilities and problem solving, \\r\\n\\tGood time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment, and\\r\\n\\tBasic budget management skills.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibilities\\r\\n\\r\\nSupervise on-site volunteers while they volunteer at the building. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nDemands include but are not limited to simple grasping and fine manipulation, sitting at a desk while using a computer, use of a telephone for an extended period of time; Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects that may weigh up to 35 pounds.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. \\r\\n\",\"validThrough\":\"-0001-11-30\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<p style=\"margin-left:10px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with special needs to perform the essential functions.</span></span></p>\r\n\r\n<h1 align=\"left\" style=\"text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong><span style=\"line-height:13.45pt\">Education and/or Experience</span></strong></span></span></h1>\r\n\r\n<ul>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Minimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A Bachelor&rsquo;s degree in Social Work, Psychology, or related field may be substituted. </span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Minimum 2 years&rsquo; experience working directly with people with a history of homelessness.</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience using and administering multiple assessment tools. </span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. </span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience in affordable housing or knowledge of Fair Housing law is a plus.</span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; margin-left:48px; text-align:justify\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Abilities and Attributes- <i><span style=\"font-weight:normal\">Our ideal candidate will have:</span></i></span></span></strong></span></h1>\r\n\r\n<ul>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Good judgement and common sense when making decisions,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">High level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Professional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Proactive, innovative and a solution-oriented approach to solve complex problems, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Excellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Clear and effective written and verbal communication, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Accountability and provides timely follow-through,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Crisis intervention and de-escalation skills, and applies trauma informed care practices,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Understanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc,</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Intermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Comfort with public speaking at large building activities and meetings,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience and ability to work positively within a multi‐cultural team and residential environment,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Effective communication with various levels of staff, including department leadership and stakeholders,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Professional commitment to learning, cultural competency, resident advocacy and empowerment,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Initiative to work independently and be proactive in fulfilling responsibilities and problem solving, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"letter-spacing:-.2pt\">Good time management, and be able to manage multiple tasks and responsibilities with </span>an ability to adjust to change in a fast-paced environment, and</span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Basic budget management skills.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-right:7px\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Supervisory Responsibilities</span></span></strong></span></h1>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Supervise on-site volunteers while they volunteer at the building. </span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Physical Demands</span></span></strong></span></h1>\r\n\r\n<p style=\"margin-right:7px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Demands include but are not limited to simple grasping and fine manipulation, sitting at a desk while using a computer, use of a telephone for an extended period of time; Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects that may weigh up to 35 pounds.</span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; text-align:justify\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Work Environment</span></span></strong></span></h1>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:7px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">This job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. </span></span></p>\r\n",
    "descriptionTitle": "Position Overview",
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      "date": "2024-01-11T02:31:10.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
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  "preview": {
    "jobId": 230325,
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    "jobTitle": "Lead Service Coordinator",
    "postedOn": "",
    "locations": "Amistad House - Berkeley, CA 94709",
    "remoteType": "",
    "description": "The Lead Service Coordinator position has a multifaceted role of providing on-site service coordination at an assigned property (approximately 50%) an...",
    "positionType": "Full-Time: 40 hours/week"
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