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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><strong>Company Overview:</strong></p><p>Founded in 1929, Heinen&rsquo;s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen&rsquo;s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.<strong>&nbsp;</strong></p><p><strong>Job Summary:</strong>&nbsp;</p><p>The eCommerce Fulfillment Supervisor is responsible for ensuring customer orders are filled accurately, and with high-quality, safe products. These individuals manage the workflow of fellow fulfillment specialists to ensure orders are ready for pick-up or delivery in a timely manner. &nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li>Prioritize and supervise daily workflow of in-store fulfillment teams.</li><li>Ensure customer orders are filled accurately and efficiently within expected timelines.</li><li>Resolve customer issues fairly, equitably and in a timely manner.</li><li>Assist with weekly scheduling of in-store fulfillment teams.</li><li>Provide on-going training and support for fellow team members.</li><li>Communicate all department standards, policies, and procedures to all fulfillment associates.&nbsp;</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum 1 year experience in a supervisory role.</li><li>Must possess previous experience in a customer oriented industry.</li><li>Must possess High school diploma or equivalent.</li><li>Ability to work in a fast-paced environment.</li><li>Possess a continuous improvement mindset, with a focus on innovation.</li><li>Possess excellent written and verbal communication skills.</li><li>Ability to balance multiple tasks and timelines simultaneously to meet required deadlines.</li><li>Excellent time management and organization skills.</li><li>Possess a high degree of accuracy and attention to detail.</li><li>Possess computer and smart phone skills (Android). Must be familiar with Google Docs, proficient with email, and the ability to learn computer-based systems.</li><li>Be production driven with the ability to work continuously on repetitive tasks, while standing.</li><li>Possess the ability to lift and/or move up to 50 lbs.</li><li>Must be willing to work a flexible schedule to include weekend and evening hours.</li><li>Interviewing experience a plus.</li></ul><p><strong>&nbsp;</strong></p><p><em>Heinen&rsquo;s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.</em> &nbsp;</p><p><br></p></div></div></div>\n<br/>Sunday-Saturday 8am - 7pm<br/>40 hours per week",
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