ERS-NETA Electrical Testing Trainer - Denver

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    "ExternalDescriptionStr": "<p><strong>Brief Job Description:&nbsp;</strong></p>\n<p>The technical writer develops policies, plans, reports and technical training material for the electrical industry.&nbsp; They will support the Training and Field Service departments by developing customized electrical maintenance programs and technical and safety training manuals and presentations for customers.&nbsp;</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n <li>The Technical Writer is responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team.&nbsp; The position research products, services, standards and concepts to be documented.</li>\n <li>Create comprehensive and targeted technical programs and learning materials, including electrical maintenance plans, instructor led training materials, e-learning modules and multimedia content.&nbsp;</li>\n <li>Work closely with subject matter experts, trainers and other stakeholders to gather information insights.&nbsp;</li>\n <li>Conduct regular reviews and evaluations of content to ensure it is up to date and technically accurate.</li>\n <li>Interview clients to develop an in-depth understanding of needs for plan development and/or safety and technical training needs and documentation requirements.&nbsp;</li>\n <li>Produce high-quality documentation that meets applicable standards and is appropriate for its intended clients.&nbsp;</li>\n <li>Compile and identify technical information from multiple sources.</li>\n <li>Create Electrical Maintenance Program (EMP) reports based on input from site auditors.</li>\n <li>Create technical narratives, instructions, procedures or policies based on multiple source data.</li>\n <li>Write and edit technical documents including procedural documentation such as EMPs and training materials such as manuals and presentations.</li>\n <li>Assess clients’ needs for technical and procedural documentation and adjust tone and technical terms used to meet requirements and expectations.​&nbsp;</li>\n <li>May be required to travel approximately 10% of the time.</li>\n</ul>\n<p><strong>Competencies:</strong></p>\n<p>​To perform the job successfully, an individual should demonstrate the following competencies:&nbsp;</p>\n<ul>\n <li>​Customer Focus&nbsp;– Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.&nbsp;</li>\n <li>​Drive for Results&nbsp;– Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.&nbsp;</li>\n <li>​Interpersonal Savvy&nbsp;-&nbsp;Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse tension.&nbsp;</li>\n <li>​Listening&nbsp;– Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.&nbsp;</li>\n <li>​Negotiating&nbsp;– Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly.&nbsp;</li>\n <li>​Time Manageme<strong>nt</strong>&nbsp;– Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.&nbsp;</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n <li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>\n</ul>\n<p><strong>Education and/or Experience:</strong></p>\n<ul>\n <li>A bachelor’s degree in relevant skill of study or a minimum of seven years of relevant experience in technical writing&nbsp;</li>\n <li>At least 5 years of professional experience developing technical documentation in the electrical industry.</li>\n <li>Familiarity with e-learning authoring tools and learning management systems.</li>\n <li>Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential.</li>\n <li>Manage multiple projects/tasks simultaneously.&nbsp;Demonstrate ability to plan, set priorities, organize and coordinate work with others.&nbsp;</li>\n <li>Project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well and delivering results with tight deadlines.</li>\n <li>Ability to interpret technical drawings and related technical documentation and present complex information in clear, concise text and pictures.&nbsp;</li>\n <li>Must be technically proficient with Microsoft Office suite i.e. Excel, Word, Outlook, Project, PowerPoint</li>\n</ul>",
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