Hotel and Event Management Specialist

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    "id": "69",
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    "location": {
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      "state": "Ontario"
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    "locationType": "2",
    "jobOpeningName": "Hotel and Event Management Specialist",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "London",
      "state": "Ontario",
      "postalCode": "N6A 2R4",
      "addressCountry": "Canada"
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    "datePosted": "2025-07-31",
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    "description": "<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">ABOUT EVENTCONNECT</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br></span><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif\"><span style=\"font-size: 10pt\">At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.  </span><span style=\"font-size: 10pt\"><br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(126, 140, 141); font-size: 10pt\">EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. </span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">EVENTCONNECT OFFERS</span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br><br></span></span></p>\n<ul>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Competitive salary and benefits</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">A casual but energetic work environment made for today’s workers</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Performance-driven culture</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Growth opportunities</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">IT equipment provided </span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">ABOUT THE ROLE</span><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\"><br></span><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\"><br></span><span style=\"color: rgb(102, 102, 102); font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"color: rgb(126, 140, 141)\">At EventConnect, our clients are the focus of our teams each and every day. As an Event Management Specialist, you will have the opportunity to work alongside a Procurement Specialist to assist with securing the best hotels and rates for our events and train hotels on our platform to create value for both the hotels and the athletes/families. The Event Management Specialists are responsible for overseeing all aspects of event management in the post-contracting process, including reservation compliance, inventory management, event strategy, and various forms of hotel suppor</span>t.  </span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><em><span style=\"font-weight: bold\">Please note, this posting is for future opportunities only; no current vacancy.</span></em></span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br></span><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">RESPONSIBILITIES</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional response</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Support the EMC team as needed, with incoming inquiries within the Hotels inbox.</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes &amp; cancellations. </span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Monitor and manage event performance for cross-department strategy meetings.</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Perform market research</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Draft, review &amp; approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Assist with various tasks within the operations department as it pertains to hotel relationships.</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Assist with check-in issues as needed. </span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"color: rgb(126, 140, 141)\">The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.</span><br></span><br></li>\n</ul>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">QUALIFICATIONS</span><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<ul>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Ability to multitask and be agile in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Knowledge of the hotel industry and brand standards</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Intimate knowledge of contracts and the ability to contract</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Ability to calculate revenue minimums and understand revenue targets</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Accepts and welcomes new challenges</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Accountable for being a team member and contributing to goals</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Friendly, professional, and confident nature, both on the phone and through email communications</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">Strong problem-solving skills and the ability to collaborate with others</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">An organized approach to completing your work to ensure clients and hotel relationships are strengthened  </span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">A University or College graduate</span></li>\n<li><span style=\"color: rgb(126, 140, 141); font-family: Inter, sans-serif; font-size: 10pt\">A minimum of 2 years of hotel experience</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(102, 102, 102); font-family: arial, helvetica, sans-serif; font-size: 13px\">EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect  of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(102, 102, 102); font-size: 15px\">W</span><span style=\"color: rgb(102, 102, 102); font-size: 13px\">e thank all candidates who apply, Only those selected for screening and an interview will be contacted. </span></span></p>",
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    "jobOpeningShareUrl": "https://eventconnect.bamboohr.com/careers/69",
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