Member Service Representative

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  "location": {
    "raw": "Lenexa, KS, US",
    "city": "Lenexa",
    "region": "KS",
    "country": "United States",
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  "json_ld": {
    "url": "https://careers-cacu.icims.com/jobs/3007/member-service-representative/job",
    "@type": "JobPosting",
    "title": "Member Service Representative",
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    "datePosted": "2024-06-06T19:57:30.218Z",
    "description": "<h2>Summary</h2>\n<p><strong><em><u>J</u></em></strong><strong><em><u>ob Summary</u></em></strong></p>\n<p> </p>\n<p>The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.</p>\n<p> </p>\n<p><strong>Open Shifts:</strong></p>\n<ul>\n <li><strong>Monday-Friday from 8am-5pm, and rotating Saturdays from 9am-2pm</strong></li>\n <li><strong>Monday- Friday from 8:30am-5:30pm, and rotating Saturdays from 9am-2pm</strong></li>\n <li><strong>Monday-Friday from 9am-6pm, and rotating Saturdays from 9am-2pm.</strong></li>\n <li><strong>Monday-Friday from 10am-7pm, and no weekends</strong></li>\n</ul>\n<h2>Duties & Responsibilities</h2>\n<p><strong><em><u> Duties and Responsibilities</u></em></strong></p>\n<ul>\n <li>Determine member needs and educate them on appropriate beneficial products and services.</li>\n <li>Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.</li>\n <li>Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise.</li>\n <li>Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions.</li>\n <li>Process account transactions accurately at the request of the member.</li>\n <li>Research member questions and accurately communicate the resolution or process to resolve.</li>\n <li>Adhere to Contact Center scorecard requirements by meeting minimum performance goals.</li>\n <li>Advocate, promote and create honest and open communication throughout the credit union.</li>\n <li>Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.</li>\n <li>Collaborate with internal departments to ensure the workflow or process is providing the best service to the members.</li>\n</ul>\n<h2>Requirements</h2>\n<p><strong><em><u>Education and Experience Requirements:</u></em></strong></p>\n<ul>\n <li>High school diploma or equivalent.</li>\n <li>One (1) year of experience in a financial institution or customer service position.</li>\n</ul>\n<p><strong><em><u>Required Knowledge, Skills and Abilities:</u></em></strong></p>\n<ul>\n <li>Ability to function and thrive in a high-volume, high production environment.</li>\n <li>Ability to multi-task and adapt to change with systems, processes, and procedures.</li>\n <li>Ability to work effectively individually and within a team environment.</li>\n <li>A self-motivated individual driven by goals.</li>\n <li>Ability to maintain a high level of confidentiality.  </li>\n <li>Effective conflict resolution and communication skills</li>\n <li>Ability to adhere to a daily schedule to meet the needs of our members.</li>\n <li>Must be able to be bonded.</li>\n</ul>\n<p><strong><em><u>Preferred Knowledge, Skills and Abilities:</u></em></strong></p>\n<ul>\n <li>Associate or bachelor’s degree.</li>\n <li>Knowledge of credit union services and products.</li>\n</ul>\n<p><strong><em><u>Physical Requirements:</u></em></strong></p>\n<ul>\n <li>In this position, individual will be expected to lift up to 20 pounds from time to time.</li>\n <li>Must be able to stoop, bend, reach or stand for extended periods of time.</li>\n <li>Must be able to sit and use a computer for extended periods of time.</li>\n</ul>\n<p><strong><em><u>Working Conditions:</u></em></strong></p>\n<ul>\n <li>This position is expected to work in a fast-paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals, and may have to travel for visits to other credit union facilities. Required to work on Saturdays from 9:00am-2:00pm.</li>\n</ul>\n<p><em>This job description indicates the general nature and level of work, knowledge, skills, abilities and other essential functions expected of an incumbent.  It is not intended to cover or contain a comprehensive listing of all required activities, duties or responsibilities.  An incumbent may be asked to perform other duties as required and the job description is subject to change as a result business necessity.</em></p>",
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        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "66219",
          "addressRegion": "KS",
          "streetAddress": "9755 Ridge Dr",
          "addressCountry": "US",
          "addressLocality": "Lenexa",
          "postOfficeBoxNumber": "UNAVAILABLE"
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    "validThrough": "2027-06-06T19:57:30.218Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "CommunityAmerica Credit Union",
      "@type": "Organization",
      "sameAs": "https://www.communityamerica.com/"
    }
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