Tech Service Specialist - HVAC Foodservice (50070)

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    "jobTitle": "Tech Service Specialist - HVAC Foodservice (50070)",
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    "description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"color:black\">We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table.</span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">As Technical Service Specialist &ndash; you will be </span><span style=\"line-height:107%\">The Technical Service Specialist will be responsible for providing technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field</span><span style=\"line-height:normal\">. This position will support Welbilt&rsquo;s Merrychef brand*.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Reporting directly to the Director Technical Service; this position may be based in Coppell, TX .</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\"><b>MAJOR ACCOUNTABILITY:</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:13px\">&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer&#39;s location.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner. </span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:107%\">Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\"><b>KEY TASKS &amp; RESPONSIBILITIES:</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers. </span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Identifies the source of inquiries received from Service Techs, Service agencies, Sales and customers of the product brand. </span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers. </span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.</span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:normal\">Under direction of supervision and\\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:8px\"><w:wrap anchorx=\"margin\" type=\"topAndBottom\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><b><i>DISCLAIMER:</i></b><i> The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.</i></span></span></w:wrap></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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Some offerings are dependent upon the role, work schedule, or location, and can include the following:\\n\\n\\n\\tCompetitive wage\\n\\tHealthcare (medical, dental, vision) \\n\\t401(k) savings plan\\n\\tWellness Program\\n\\tSupplemental Health Plans\\n\\tEmployee Assistance Program\\n\\tTraining and Development\\n\\tTuition Assistance\\n\\tHoliday Pay opportunities\\n\\tEmployee discounts\\n\\tPaid Time Off (PTO)\\n\\tOn-the-job training and skills development\\n\\tBasic Life Insurance\\n\\tLeave Program\\n\\tEmployee Events and more&hellip;\\n\\n\\n&nbsp;\\n\\n* Merrychef, a Welbilt brand, is a leading manufacturer of award-winning, innovative, commercial high speed ovens: delivering fresh, hot food on demand. Merrychef is constantly investing in research and development to reduce order-to-table times, eliminate waste, and expand menus. 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Will consider a minimum of six years of experience servicing foodservice equipment in lieu of education.\\n\\tAbility to communicate with tact effectively &ndash; written and verbal.\\n\\tStrong customer service and interpersonal skills.\\n\\tFamiliar and able to work with Microsoft Office programs: Word, Excel and Outlook.\\n\\tAbility to travel domestically &ndash; up to 10% of the time. \\n\\tAbility to work weekends (as necessary). \\n\\tWilling and able to work on-call (on a rotating basis) for calls after normal work hours.\\n\\n\\n&nbsp;\\n\\nOUR BENEFITS:\\n\\n&nbsp;\\n\\nWe believe that our people our one of our most valuable assets. That&rsquo;s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. 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    "qualifications": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>QUALIFICATIONS:</strong></span></span></p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Associate&rsquo;s or technical degree; preferably in Engineering or related field; with a minimum of three years of field technical service experience with HVAC commercial foodservice equipment is required. Will consider a minimum of six years of experience servicing foodservice equipment in lieu of education.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to communicate with tact effectively &ndash; written and verbal.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Strong customer service and interpersonal skills.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Familiar and able to work with Microsoft Office programs: Word, Excel and Outlook.</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to travel domestically &ndash; up to 10% of the time. </span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to work weekends (as necessary). </span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Willing and able to work on-call (on a rotating basis) for calls after normal work hours.</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>OUR BENEFITS:</strong></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">We believe that our people our one of our most valuable assets. That&rsquo;s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:</span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Competitive wage</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Healthcare (medical, dental, vision) </span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">401(k) savings plan</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Wellness Program</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Supplemental Health Plans</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Employee Assistance Program</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Training and Development</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Tuition Assistance</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Holiday Pay opportunities</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Employee discounts</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Paid Time Off (PTO)</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">On-the-job training and skills development</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Basic Life Insurance</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Leave Program</span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Employee Events and more&hellip;</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><a name=\"_Hlk113536691\">* </a>Merrychef, a Welbilt brand, is a leading manufacturer of award-winning, innovative, commercial high speed ovens: delivering fresh, hot food on demand. Merrychef is constantly investing in research and development to reduce order-to-table times, eliminate waste, and expand menus. The facility based in Mayfield Heights, OH and Fort Wayne, IN supports our Merrychef brand, a division of Ali Group.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">For more company information, visit <a href=\"http://www.welbilt.com\">www.welbilt.com</a>. </span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><em>Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace.&nbsp; All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.</em></span></span></p>\n\n<p>#INDMERRYCHEF</p>\n\n<p><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">#Merrychef </span></p>\n",
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