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Home › Companies › 1c7fb0ee A452 42a0 Bb0d 786747fc0bb0 19000101 000001 › Front Desk Supervisor

Front Desk Supervisor

1c7fb0ee A452 42a0 Bb0d 786747fc0bb0 19000101 000001 · Boston, MA, US, Boston, MA · Active · $32–$35 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1c7fb0ee A452 42a0 Bb0d 786747fc0bb0 19000101 000001
TitleFront Desk Supervisor
Normalized title-
Department / team-
LocationBoston, MA, United States
Work model-
Employment typeFull Time
Salary$32–$35 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1c7fb0ee A452 42a0 Bb0d 786747fc0bb0 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Boston.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1c7fb0ee A452 42a0 Bb0d 786747fc0bb0 19000101 000001
Source2f52ae11-3ee7-4957-9bf4-5d2bf6816446
ATS providerADP Workforce Now Recruiting

Description

ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be able to work AM/PM shifts, weekends, and holidays. • Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions. • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area. • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out. • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system. • Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard. • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment. • Assists other Front Desk Personnel when need. • Perform any related duties as requested by management. Prior Experience • Two years combined prior front desk and supervisor experience. Prior Marriott experience preferred Join Our Team and Enjoy Outstanding Benefits! At the ARC Hotel DC, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team: Health & Wellness Benefits Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service: • Medical, Dental, and Vision Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Optional Life Insurance • Long-Term Disability Insurance Company-Paid Life Insurance All Full-Time Associates receive company-paid life insurance coverage 401(k) Retirement Plan Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings! Paid Time Off & Holidays After 90 days of service, Full-Time earn up to 40 hours of sick time annually. Full-Time team members can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday! After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service. Employee Referral Program Help grow our team and earn rewards when you refer friends or family. Travel Perks Enjoy discounted room rates at Marriott properties worldwide! EOE/ M / F /D/V

Full job record

Job IDf81f18f51af0af6b037b3dcce344b4aae84115ed
Org IDd7b8c6d6-f052-45de-afe5-39d6f5068d6f
Source ID2f52ae11-3ee7-4957-9bf4-5d2bf6816446
Board ID2f52ae11-3ee7-4957-9bf4-5d2bf6816446
Provideradp_workforcenow
Provider Job Key573465
TitleFront Desk Supervisor
Normalized Title—
Statusactive
Activeyes
Location TextBoston, MA, US, Boston, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityBoston
Salary Raw32 To 35 (USD) Hourly
Salary Min32
Salary Max35
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c7fb0ee-a452-42a0-bb0d-786747fc0bb0&ccId=19000101_000001&lang=en_US&type=JS&jobId=573465&jwId=9201820508904_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c7fb0ee-a452-42a0-bb0d-786747fc0bb0&ccId=19000101_000001&lang=en_US&type=JS&jobId=573465&jwId=9201820508904_1
First Seen At2026-06-06 12:30:26Z
Last Seen At2026-06-06 12:30:26Z
Last Checked At2026-06-06 12:30:26Z
Last Changed At2026-06-06 12:30:26Z
Inactive At—
Source Posted At2026-06-05 17:26:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1c7fb0ee-a452-42a0-bb0d-786747fc0bb0|19000101_000001/date=2026-06-06/2026-06-06T12-30-16-261Z-ceed85934f68c0c69bd5c5c70966e955a4b280925757030cb491080903761718.json
Event Fields
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  "last_changed_at": "2026-06-06T12:30:26.847Z",
  "active_status": "active"
}
Parsed Structured
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  "salary_period": "hour",
  "workplace_type": null,
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;</div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;' data-pasted=\"true\"><strong><span style='font-family:\"Arial\",sans-serif;color:#414141;'>ESSENTIAL JOB FUNCTIONS&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. <strong><span style='font-family:\"Arial\",sans-serif;'>Must be able to work AM/PM shifts, weekends, and holidays.&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Assists other Front Desk Personnel when need.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Perform any related duties as requested by management.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><strong><span style='font-family:\"Arial\",sans-serif;color:#414141;'>Prior Experience</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style='font-family:\"Arial\",sans-serif;color:#414141;'>&bull; Two years combined prior front desk and supervisor experience.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:#414141;'>Prior Marriott experience preferred</span></li></ul></div><p style='margin-right:0in;margin-left:.25in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><br></p><p style='margin-right:0in;margin-left:.25in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:center;'><strong>Join Our Team and Enjoy Outstanding Benefits!</strong></p><p style='margin-right:0in;margin-left:.25in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'>At the ARC Hotel DC, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here&#39;s what you can look forward to as part of our team:</p><p style='margin-right:0in;margin-left:.25in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><strong>Health &amp; Wellness Benefits</strong></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service:</p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>&bull; Medical, Dental, and Vision Insurance</p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>&bull; Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)</p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>&bull; Optional Life Insurance</p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>&bull; Long-Term Disability Insurance</p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><br></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><strong>Company-Paid Life Insurance</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'>All Full-Time Associates receive company-paid life insurance coverage</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><strong>401(k) Retirement Plan</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'>Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><strong>Paid Time Off &amp; Holidays</strong></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>After 90 days of service, Full-Time earn up to 40 hours of sick time annually.</p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'>Full-Time team members can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'>After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><strong>Employee Referral Program</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'>Help grow our team and earn rewards when you refer friends or family.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;margin:0in;'><strong>Travel Perks</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'>Enjoy discounted room rates at Marriott properties worldwide!</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Arial\",sans-serif;color:#414141;background:white;'>EOE/<strong><em><span style='font-family:\"Arial\",sans-serif;'>M</span></em></strong>/<strong><em><span style='font-family:\"Arial\",sans-serif;'>F</span></em></strong>/D/V</span></p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;</div><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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