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Home › Companies › 2ae1166e F5de 44c9 B17f Aa9ff1154f0d 19000101 000001 › Hospitality Customer Care Specialist

Hospitality Customer Care Specialist

2ae1166e F5de 44c9 B17f Aa9ff1154f0d 19000101 000001 · White, GA, US, White, GA; Dallas, TX, US, Dallas, TX · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2ae1166e F5de 44c9 B17f Aa9ff1154f0d 19000101 000001
TitleHospitality Customer Care Specialist
Normalized title-
Department / team-
LocationWhite, GA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-19 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from 2ae1166e F5de 44c9 B17f Aa9ff1154f0d 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in White.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2ae1166e F5de 44c9 B17f Aa9ff1154f0d 19000101 000001
Source61a35f87-51be-440e-ae4b-26b0510f0a4e
ATS providerADP Workforce Now Recruiting

Description

About Surya Inc. At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are available globally through interior designers, architects, procurement firms, and more. Surya Inc. proudly includes renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We’ve been honored ten times on the Inc. 5000 list of America's fastest-growing privately held companies. Job Summary Surya Inc. is looking for a customer service representative (CSR) with a passion for creating loyal customers. Responsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views and MG+BW products, orders, and fulfillment processes. Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales. The CSR interacts with all Surya, Global Views and MG+BW departments to resolve issues for the customer. Primary responsibilities: Engage customers on a personal, individual non-scripted level Manage ALL communications between internal departments and external clients and sales reps Respond to client inquiries in a timely and professional manner Detailed reviews of all PO’s for potential red flags Ensure accurate order placement and fulfillment. Accurately document all customer interactions in appropriate systems. Troubleshoot and resolve issues to the satisfaction of customers as needed. Input quotes into client portals and fill out client forms for manager review/signature Liaise with clients on web access and navigation Foster a strong collaborative working relationship with all internal departments Facilitate getting images and tear sheets (proposals) for customers Other duties or projects related to orders, quotes, and project management as assigned Verify account information on all calls. Gain and excel in knowledge of all Surya, Global Views and MG+BW Surya products and processes. Job Requirements: Two or more years of experience in customer service Demonstrates ability to accurately solve problems Enjoys working with others in a team environment Exceptional attention to detail is critically important Knowledge of Microsoft office products, i.e., Excel, Outlook, Word Experience working with order entry and ticketing systems Demonstrate exceptional customer service skills Exceptional attention to detail is critically important Ability to handle multiple projects at the same time Preferred Experience: Greater than two years of experience in a service support role. Freshdesk experience a plus Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Full job record

Job IDf81c1bb16dbaa1d07b5b758860ae5506aa1e777d
Org IDfac99674-9fb9-45cf-a872-5722d970cec1
Source ID61a35f87-51be-440e-ae4b-26b0510f0a4e
Board ID61a35f87-51be-440e-ae4b-26b0510f0a4e
Provideradp_workforcenow
Provider Job Key1001386
TitleHospitality Customer Care Specialist
Normalized Title—
Statusactive
Activeyes
Location TextWhite, GA, US, White, GA; Dallas, TX, US, Dallas, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionGA
CityWhite
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2ae1166e-f5de-44c9-b17f-aa9ff1154f0d&ccId=19000101_000001&lang=en_US&type=JS&jobId=1001386&jwId=9206739381741_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2ae1166e-f5de-44c9-b17f-aa9ff1154f0d&ccId=19000101_000001&lang=en_US&type=JS&jobId=1001386&jwId=9206739381741_1
First Seen At2026-06-19 12:08:50Z
Last Seen At2026-06-19 12:08:50Z
Last Checked At2026-06-19 12:08:50Z
Last Changed At2026-06-19 12:08:50Z
Inactive At—
Source Posted At2026-06-18 13:59:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=2ae1166e-f5de-44c9-b17f-aa9ff1154f0d|19000101_000001/date=2026-06-19/2026-06-19T12-08-49-853Z-0d4d2c12bdbaf84d0c24d8adf13b8a2eaa8bf566e91a876c6fd2becbe39bb149.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><p><br></p><div id=\"isPasted\"><p><span style=\"font-size: 14px;\">About Surya Inc.<br>&nbsp;At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are available globally through interior designers, architects, procurement firms, and more. Surya Inc. proudly includes renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. 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Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales. The CSR interacts with all Surya, Global Views and MG+BW departments to resolve issues for the customer.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 14px; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">Primary responsibilities:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Engage customers on a personal, individual non-scripted level</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Manage ALL communications between internal departments and external clients and sales reps</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Respond to client inquiries in a timely and professional manner&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Detailed reviews of all PO&rsquo;s for potential red flags&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Ensure accurate order placement and fulfillment.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Accurately document all customer interactions in appropriate systems.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Troubleshoot and resolve issues to the satisfaction of customers as needed.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Input quotes into client portals and fill out client forms for manager review/signature</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Liaise with clients on web access and navigation&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Foster a strong collaborative working relationship with all internal departments</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Facilitate getting images and tear sheets (proposals) for customers&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Other duties or projects related to orders, quotes, and project management as assigned</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Verify account information on all calls.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Gain and excel in knowledge of all Surya, Global Views and MG+BW Surya products and processes.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 14px; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">Job Requirements:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Two or more years of experience in customer service</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Demonstrates ability to accurately solve problems</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Enjoys working with others in a team environment</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Exceptional attention to detail is critically important</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Knowledge of Microsoft office products, i.e., Excel, Outlook, Word</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Experience working with order entry and ticketing systems</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Demonstrate exceptional customer service skills</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Exceptional attention to detail is critically important</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Ability to handle multiple projects at the same time</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 14px; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">Preferred Experience:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Greater than two years of experience in a service support role.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: Aptos, sans-serif; color: rgb(65, 65, 65); background: white;\"><span style=\"font-family: Arial, sans-serif;\">Freshdesk experience a plus</span></li></ul><p><span style=\"font-size: 14px;\"><br></span></p><p><span style=\"font-size: 14px;\">Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p><span style=\"font-size: 14px;\">&nbsp;</span></p></div><p><br></p></div></div>\n",
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/f81c1bb16dbaa1d07b5b758860ae5506aa1e777d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/fac99674-9fb9-45cf-a872-5722d970cec1JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/61a35f87-51be-440e-ae4b-26b0510f0a4eJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/f81c1bb16dbaa1d07b5b758860ae5506aa1e777d/eventsJSON

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