Medical Director

About Hopscotch Primary Care At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. Join Us on Our Mission to Transform Healthcare! Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.  The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and the broader healthcare continuum.  Unique benefits of this position include: Flexible schedule options available for this role! Dedicated MA and Clinical Documentation Specialist so that you can focus on the patient, not the paperwork. Longer appointment times, with preparation and charting time built in Smaller patient panels to allow for more customized care Average 15 patients per day Interdisciplinary care teams on site to support each patient’s wellness needs AI software dictation support Competitive salary and bonus structure Generous Time Away From Work program Annual CME funding and dedicated days to use it NHSC loan repayment options Opportunities for advancement in a growing organization Organizational culture rooted in the values of: Patients first, team always; Make every moment count; Bring joy to the journey; Data, Insight, Action; and Rise to the challenge Hopscotch also provides a generous benefits program to add to our total rewards offerings for our team members, including: Paid holidays + PTO Company sponsored medical, dental, and vision insurance for you + your family FREE short-term and long-term disability insurance FREE $100k life insurance policy 401k plan with 4% company match + no vesting period $720 - $1,000 added to employee Health Savings Account annually for eligible health plans Relocation and/or sign-on bonuses available What You'll Do As the Medical Director , you will provide day-to-day leadership for the clinic teams and deliver high-quality care, an exceptional patient experience and a best-in-class culture, acting as a Champion of the Hopscotch Care Model and a Culture advocate for your team and your patients. Specifically, you will: Provide leadership, oversight and support for the team to drive day-to-day execution against critical priorities to enable high-quality care, a great patient experience, engagement across the team and a best-in-class culture Define objective goals and top priorities for the clinic and for each member of the team, in partnership with Hopscotch central team members, to support clinical, growth, and culture Define team and culture priorities, in collaboration with Care Center Manager, ensure time/resources are invested to build and maintain a great culture and drive engagement of the team Champion the Hopscotch Care Model and brand in the community , sharing the mission and spreading the word to enable more Medicare patients to receive this enhanced level of care Ensure operational needs are proactively and collaboratively managed with the Care Center Manager , including provider coverage to ensure patient care is continuous Set the curve for Care team and across Care Centers through clear understanding and execution to deliver care in the Hopscotch care model, a commitment to results, quality and excellence and by executing against key workflows and processes to enable the model Management of Providers including ensuring all Providers complete administrative tasks and utilize indirect care hours appropriately, managing their panels and completing documentation Lead by example and drive execution across tea ms by role modeling workflow efficiencies including accurate and timely manner for preparation, delivery and follow through of patient visits, including documentation and coding Actively participate in all Clinical Forums , providing feedback, driving action and ensuring that key discussion points and takeaways are cascaded to your clinic Providers and other team members as appropriate Coaching and Mentoring of Providers in order to support integration, transformation, and on-going operational excellence at the clinic, including but not limited to comprehensive care model training, migration to athena EMR, renovations of the clinic, onboarding of new care teams roles, and reassignment of roles for the existing team members Partner with the Care Center Manager to outperform against target metrics and outcomes, including patient experience, STARS/HEDIS, care coordination, utilization and cost of care, through collaboration and engagement of your clinical care team Drive excellence with a “continuous-improvement” mindset , following evidence-based guidelines and innovating on care models that solve real problems for our patients Provide high-quality patient care in the comprehensive and interdisciplinary care model of Hopscotch health to deliver best-in-class outcomes and results for your dedicated patient panel Provide direct oversight of your clinical care team , including Hopscotch Advanced Practitioner, Medical Assistant, Care Manager, Community Health Worker and others Proactively communicate across the care team and advocate for the patient , understanding patient needs, developing care plans and delivering care to enable positive outcomes Deliver comprehensive primary care services to a dedicated panel of patients , including office visits and telehealth visits for routine and acute primary care issues. This includes delivery of all types of patient visits, including Annual Wellness Visits, as well as patient outreach, triage, and care in the community as needed Develop trust with patients and caregivers, help them garner trust in broader care team, engage them to educate on care plans and strategies for wellness and prevention Support the Hopscotch mission and vision through your leadership around talent and culture, clinical innovation and compliance/best practices to enable success Cultivate a culture of high performance, service to patients, and continuous improvement that values learning and a commitment to quality Foster a culture of communication, collaboration, and positivity with a focus on results and accountability Help attract, develop, and retain talent across the organization Demonstrate commitment to value-based care and compliance in clinical leadership, ensuring standards are well-defined and met Monitor and understand best practices and evidence-based approaches in care and work across Hopscotch team to incorporate best practices and new approaches to enable patient outcomes Message concerns and risks regarding patient care, team, or culture to leadership and propose solutions Represent Hopscotch Health in the community and provides community-based education, engagement, and participation in events such as health fairs/conferences About You You’ll be a great fit for this position if you have 2+ years of post-Residency experience and have experience in managing teams. You must be Board Certified in Internal Medicine or Family Medicine, have an active, non-probationary North Carolina state medical license, and be authorized to work in the US. An ideal candidate will also have: Familiarity with innovative clinical models, specifically those that serve high acuity members Experience with the Medicare population, including in-home care as well as documentation and compliance requirements Experience caring for “at-risk” panel of patients Experience using data and insights to drive action in a clinical setting Experience leading, teaching, and training others, in both formal and informal ways From a cultural perspective, you are: Committed to excellence and bring a growth mindset to everything you do Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges Team-first and lead with humility, setting the tone for others to do the same Accountable, holding yourself and others to a high standard and seek to support and develop others Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds Concise and articulate, drive towards clarity and deliver on your commitments At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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