Customer Operations Specialist

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{
  "list_job": {
    "id": "98",
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    "location": {
      "city": "Elmhurst",
      "state": "Illinois"
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    "departmentId": "18237",
    "locationType": "2",
    "jobOpeningName": "Customer Operations Specialist",
    "departmentLabel": "Sales/Customer Service",
    "employmentStatusLabel": "Full time"
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  "detail_job_opening": {
    "location": {
      "city": "Elmhurst",
      "state": "Illinois",
      "postalCode": "60126",
      "addressCountry": "United States"
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    "datePosted": "2026-02-25",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Job Title: </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customer Operations Specialist</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\"> Elmhurst, IL *</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">must be based within a 1-2 hr drive to/from Elmhurst*</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Reports to:</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\"> VP of Sales</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Job Type: </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Full-time</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Overview:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage customer orders (manual + EDI) from PO receipt through delivery</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Confirm order details and communicate ETAs to customers and distribution centers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate internally with Sales, Operations, and Accounting</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Resolve order discrepancies and support invoice accuracy</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist with transportation coordination and 3PL claims</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate reporting in ERP (SAP Business One preferred)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Utilize customer portals and support compliance documentation</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Contribute to process improvements and operational efficiencies</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">The ideal candidate will have:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience working with retail customers or supermarket chains is a plus</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">ERP experience (SAP Business One a strong plus)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with EDI systems</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong proficiency in Google Sheets and Google Workspace</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in MacOS</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High attention to detail and ability to manage multiple priorities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong communication and problem-solving skills</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Education and Experience:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A Bachelor's degree in business administration or related field</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Work environment:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Remote work available but candidates must be living in close proximity to NSI’s office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.</span></p>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p>Please direct all recruiting and candidate inquiries to <span style=\"text-decoration: underline\">[email protected].</span></p>\n<p>Contacting other team members or departments will result in your message not being reviewed.</p>\n<p><br></p>\n<p><span style=\"color: #ffffff; font-weight: bold\"><span style=\"font-size: 13px\">#LI-Remote</span></span></p>",
    "compensation": "DOE",
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    "jobOpeningName": "Customer Operations Specialist",
    "departmentLabel": "Sales/Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://nsifoods.bamboohr.com/careers/98",
    "employmentStatusLabel": "Full time"
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