UX Research Operations Program Manager

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  "source_hash": "e13a104b03c4b76a32d17c84bff3d3239901076071a7c24eb0ca9bdd3831189a",
  "last_changed_at": "2026-06-06T07:55:46.031Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Foster City, CA",
    "city": "Foster City",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 147000,
  "salary_min": 123000,
  "inferred_at": "2026-06-06T20:04:34.998Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Foster City, CA",
      "city": "Foster City",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "In this role, you will...",
      "content": "<div><strong>1. Research Operations Infrastructure</strong></div>\n\n<li>Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.</li>\n<li>Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.</li>\n<li>Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.</li>\n\n<div><strong>2. Cross-Functional Program Management</strong></div>\n\n<li>Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.</li>\n<li>Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.</li>\n<li>Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.</li>\n\n<div><strong>3. Participant Recruitment, Vendor, and Panel Operations</strong></div>\n\n<li>Own participant recruitment operations across internal and external participant pools.</li>\n<li>Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.</li>\n<li>Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.</li>\n\n<div><strong>4. Customer Feedback and Insight Operations</strong></div>\n\n<li>Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.</li>\n<li>Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.</li>\n<li>Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.</li>\n\n<div><strong>5. Research Data Governance and Compliance</strong></div>\n\n<li>Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.</li>\n<li>Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.</li>\n<li>Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.</li>\n"
    },
    {
      "text": "Qualifications ",
      "content": "\n<li>4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.</li>\n<li>Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.</li>\n<li>Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.</li>\n<li>Experience building scalable processes, tools, dashboards, documentation, or operational systems.</li>\n<li>Strong stakeholder management, communication, and organizational skills.</li>\n<li>Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.</li>\n"
    },
    {
      "text": "Bonus Qualifications",
      "content": "\n<li>Experience working in a UX Research, Human Factors, Product Experience, or Product Research organization.</li>\n<li>Experience with research vendors, participant panels, research repositories, feedback systems, or insight operations.</li>\n<li>Familiarity with tools such as Looker, Salesforce Data Cloud, Jira, Confluence, Figma, UserInterviews, Fieldwork, or similar systems.</li>\n<li>Experience with AI-enabled feedback classification, tagging taxonomies, dashboards, or customer feedback pipelines.</li>\n<li>Experience in autonomous vehicles, robotics, mobility, AI products, or other complex technical product environments.</li>\n<li>Ability to “speak research, product, and systems” — connecting researcher needs, product decisions, and operational infrastructure.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1779475708371,
  "updatedAt": null,
  "categories": {
    "team": "Product and Experience",
    "location": "Foster City, CA",
    "commitment": "Full-time",
    "department": "Product",
    "allLocations": [
      "Foster City, CA"
    ]
  },
  "salaryRange": {
    "max": 147000,
    "min": 123000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "hybrid"
}